Shaquille Stephenson

Business Development Manager - SAGE 200Birmingham/Hybrid£40K Base (DOE) + OTE £60KDigital Waffle is working in partnership with a market-leading Managed Service Provider based in Birmingham. This MSP has recently undergone massive growth and is looking to continue this growth with the addition of a New Business Development Manager.The successful candidate will join the established Sales Team, reporting directly to the Sales Director and is expected to possess a driven focus for new Sage 200 sales ensuring contribution to individual targets, the Sage sales team target, and the overall business strategy of the company.Responsibilities/duties:Prospect, identify, develop, and close new customers in order to achieve a new business sales target.Develop campaigns aligned with the company's marketing to generate a significant pipeline of new customer leads.Develop opportunities based upon: Sage 200 Professional, Sage 200 Standard, support, and services and being mindful of our IT and Infrastructure services including Cloud Hosting.Lead continual virtual and business networking activities to become a known and visible presence in the SME space.Attend industry events and conferences to stay current with emerging trends and to provide a client presence.Ensure detailed records are kept within the internal CRM for all client/prospect activity and keep pipeline and sales information up to date.Must be punctual and have excellent time-keeping skills.Attend a monthly sales review to report on completed business, pipeline, and development activities.Partake in a periodic personal development process, and training, to build on your existing skills and expertise. The following experience, knowledge, and skills are an essential minimum foundation for the role:Existing sales experience (minimum 2 years) with Sage 200 is essential.Experience selling associated Sage 200 ISV Add Ons is essential (Sicon, Draycir, Eureka etc)Ability to communicate effectively at all levels.Ability to work independently and within a team productively with minimum supervision.Ability to organise and coordinate complex activities within interrelated schedules and timelines, to demonstrate sound judgment, and task orientation.Ability to take responsibility for managing a territory to achieve targets and key performance indicators.Excellent written and oral communication skills.Benefits:Salary based on experienceDouble OTE + Car Allowance20 Days Annual Leave + Statutory + Christmas Shutdown, increasing to a maximum of 26 Days + Birthday Leave (based on length of service)Westfield Healthcare Cover

New Business Development Manager - ERPBirmingham/Hybrid£40K Base (DOE) + OTE £60KDigital Waffle is working in partnership with a market-leading Managed Service Provider based in Birmingham. This MSP has recently undergone massive growth and is looking to continue this growth with the addition of a New Business Development Manager.The successful candidate will join the established Sales Team, reporting directly to the Sales Director and is expected to possess a driven focus for new IT sales ensuring contribution to individual targets, the Hardware & Technical Services sales team target and the overall business strategy of the company. Responsibilities/duties:Prospect, identify, develop and close new customers in order to achieve a new business sales target.Develop campaigns in line with the company's marketing to generate a significant pipeline of new customer leads.Develop opportunities based upon: Hardware infrastructure, cloud hosting, support, and services.Lead continual virtual and business networking activities to become a known and visible presence in the SME space and in a given sector (to be determined).Attend industry events and conferences to stay current with emerging trends and to provide the company's presence.Ensure that detailed records are kept within the internal CRM for all client/prospect activity, and keep pipeline and sales information up to date.Must be punctual and have excellent time-keeping skillsAttend a monthly sales review to report on completed business, pipeline, and development activities.Partake in a periodic personal development process, and training, to build on your existing skills and expertiseThe following experience, knowledge, and skills are an essential minimum foundation for the role:Existing IT sales experience (minimum 2 years) – ideally from an MSP or similar B2B backgroundExperience selling Cloud Hosting & Managed Services (Remote monitoring, AV, Backup etc) is essentialExperience/knowledge of Servers & Network Infrastructure is essential.Ability to communicate effectively at all levels.Ability to work independently and in a team with minimum supervision.Ability to organise and coordinate complex activities within interrelated schedules and timelines, to demonstrate sound judgment, and task orientation.Ability to take responsibility for managing a territory to achieve target and key performance indicators.Excellent written and oral communication skills.Package:Salary based on experienceDouble OTE + Car Allowance20 Days Annual Leave + Statutory + Christmas Shutdown, increasing to a maximum of 26 Days + Birthday Leave (based on length of service)Westfield Healthcare CoverEmployers PensionTraining, Development & Growth Plans

Lead AV EngineerLondon/Hybrid£50-55K DOE & Excellent BenefitsDigital Waffle is working with an exciting and innovative Creative Agency that works across retail and property development environments.They have been involved in Mega-Projects with large Social Media companies as well as collaborating extensively with governments in the middle east on creating cutting-edge platforms.To be successful in this position, applicants should have the following : Take a proactive approach to support their client’s audio-visual technicalrequirements.Foster good working relationships with our client’s key stakeholders.Manage ticketing, call-outs, and proactive maintenance visits, andconduct reviews to improve service levels.Remote monitoring of systems to ensure client sites continue to remain operational.visits/maintenance days across all client sites, including site visitsoutside of the London area from time to time.Ensuring that effective and up-to-date documentation is available for allsystems and that it is distributed to relevant parties.Maintain SLAs and ticketing through Zendesk and that reportingprocesses are followed, escalating and showing effective communicationof high-risk issues to the management team as required.Project Engineering – secondary focus: Support the team on presales ops and costings.Create and amend bills of material documentation.Ownership of small installations and upgrades to existing clients sites. Create and maintain key documentation across projectsEnsure quality equipment integration during test build and on-site,maintaining high levels of quality control during delivery and installation.Benefits of the role include : Hybrid Working from London Bridge OfficeShare optionsOccasional opportunities for international travel25 days ALShare options after 12 months

Business Development Manager - ERPBirmingham/Hybrid£40K Base (DOE) + OTE £60KDigital Waffle is working in partnership with a market-leading Managed Service Provider based in Birmingham. This MSP has recently undergone massive growth and is looking to continue this growth with the addition of a New Business Development Manager.The successful candidate will join the established Sales Team, reporting directly to the Sales Director and is expected to possess a driven focus for new IT sales ensuring contribution to individual targets, the Hardware & Technical Services sales team target and the overall business strategy of the company. Responsibilities/duties:Prospect, identify, develop and close new customers in order to achieve a new business sales target.Develop campaigns in line with the company's marketing to generate a significant pipeline of new customer leads.Develop opportunities based upon: Hardware infrastructure, cloud hosting, support, and services.Lead continual virtual and business networking activities to become a known and visible presence in the SME space and in a given sector (to be determined).Attend industry events and conferences to stay current with emerging trends and to provide the company's presence.Ensure that detailed records are kept within the internal CRM for all client/prospect activity, and keep pipeline and sales information up to date.Must be punctual and have excellent time-keeping skillsAttend a monthly sales review to report on completed business, pipeline, and development activities.Partake in a periodic personal development process, and training, to build on your existing skills and expertiseThe following experience, knowledge, and skills are an essential minimum foundation for the role:Existing IT sales experience (minimum 2 years) – ideally from an MSP or similar B2B backgroundExperience selling Cloud Hosting & Managed Services (Remote monitoring, AV, Backup etc) is essentialExperience/knowledge of Servers & Network Infrastructure is essential.Ability to communicate effectively at all levels.Ability to work independently and in a team with minimum supervision.Ability to organise and coordinate complex activities within interrelated schedules and timelines, to demonstrate sound judgment, and task orientation.Ability to take responsibility for managing a territory to achieve target and key performance indicators.Excellent written and oral communication skills.Package:Salary based on experienceDouble OTE + Car Allowance20 Days Annual Leave + Statutory + Christmas Shutdown, increasing to a maximum of 26 Days + Birthday Leave (based on length of service)Westfield Healthcare CoverEmployers PensionTraining, Development & Growth Plans

Business Development Manager - SAGE 200Birmingham/Hybrid£40K Base (DOE) + OTE £60KDigital Waffle is working in partnership with a market-leading Managed Service Provider based in Birmingham. This MSP has recently undergone massive growth and is looking to continue this growth with the addition of a New Business Development Manager.The successful candidate will join the established Sales Team, reporting directly to the Sales Director and is expected to possess a driven focus for new Sage 200 sales ensuring contribution to individual targets, the Sage sales team target, and the overall business strategy of the company.Responsibilities/duties:Prospect, identify, develop, and close new customers in order to achieve a new business sales target.Develop campaigns aligned with the company's marketing to generate a significant pipeline of new customer leads.Develop opportunities based upon: Sage 200 Professional, Sage 200 Standard, support, and services and being mindful of our IT and Infrastructure services including Cloud Hosting.Lead continual virtual and business networking activities to become a known and visible presence in the SME space.Attend industry events and conferences to stay current with emerging trends and to provide a client presence.Ensure detailed records are kept within the internal CRM for all client/prospect activity and keep pipeline and sales information up to date.Must be punctual and have excellent time-keeping skills.Attend a monthly sales review to report on completed business, pipeline, and development activities.Partake in a periodic personal development process, and training, to build on your existing skills and expertise. The following experience, knowledge, and skills are an essential minimum foundation for the role:Existing sales experience (minimum 2 years) with Sage 200 is essential.Experience selling associated Sage 200 ISV Add Ons is essential (Sicon, Draycir, Eureka etc)Ability to communicate effectively at all levels.Ability to work independently and within a team productively with minimum supervision.Ability to organise and coordinate complex activities within interrelated schedules and timelines, to demonstrate sound judgment, and task orientation.Ability to take responsibility for managing a territory to achieve targets and key performance indicators.Excellent written and oral communication skills.Benefits:Salary based on experienceDouble OTE + Car Allowance20 Days Annual Leave + Statutory + Christmas Shutdown, increasing to a maximum of 26 Days + Birthday Leave (based on length of service)Westfield Healthcare Cover

IT Operations ManagerManchester/Hybrid £50-60K DOE & Excellent Benefits Digital Waffle is working with a highly successful and rapidly growing organisation. The IT Operations Manager is a new key role within my client's IT Operations. The successful candidate will be expected to manage approx. 12 engineers spread across the network management team, 2nd line support team and Internal IT. This role requires the ability to develop effective working relationships with colleagues, to ensure that a consistent, high-quality service is delivered. A strong technical background is essential with an ability to keep pace with technology changeKey Responsibilities:Provide strategic technology guidance, recommendations, and project management support to the CIO to improve systems and processes.Help manage network operations through maintenance of customer and the client’s equipment and services, ensuring that all updates are installed and verified on all systems and that staff is updated around service outages, system upgrades, service improvements, service implementation, and service retirements.Coordinate the IT Operations resource in their daily duties of attending to clients and support tickets and facilitate good customer service culture in team members.Provide strategic technology guidance, recommendations, and support to the CIO to improve the technology environment.Developing and implementing policies, procedures, and processes to improve IT operations and increase efficiency and productivity. Administer team cover, ensuring staffing levels are managed and maintained.Acting as an escalation point where difficult or controversial calls are received.Produce performance statistics for management reportsProduce performance reports to support the development and performance management of the IT Operations teams.When required, represent the IT department at internal or customer meetingsLiaising with senior managementContribute and deliver service improvements, in line with the continuous service improvement program. Coordinate and facilitate internal training of the teams to ensure technical, customer service, and soft skills are continuously improved. Key Competencies & Experience:Proven experience working for a managed network service provider in a similar roleProven experience in managing UK telcos and network service providersExperience in managing a 3rd line and/or network support teamExperience in managing a team of professional services engineers will be a distinct advantage.Thorough knowledge of networks, MS environments, and cloud computingExcellent verbal and written communication skillsWhat’s in it for you?Remote workingTraining & support with certificationsOpportunity to develop and learn new skills25 holiday + Birthday offWork socials10 sick days paid

Cloud Support Engineer Ashburton / Remote £26-28k (DOE) & Excellent Benefits Digital Waffle is working in partnership with an exciting and growing organization. This is a fantastic opportunity for a hardworking and self-motivated IT Support Engineer looking to excel in your career. Job Purpose: You’ll be working within a fast-paced Service Desk environment, answering calls, logging and taking ownership of tickets from inception to resolution.To be successful in this role you must have experience in the following: Ideally, at least 2 years of experience in a similar roleAble to demonstrate excellent communication skills both written and verbal.Ensure all incidents, change requests, and activities are logged appropriately within the help-desk systemDemonstrating a keen interest in developing your cloud technology knowledge and willing for new opportunities as they arise.Tech stack:Windows 10Office 365Active DirectoryAzureHyper V / VMwareDesirable:SharePointExchangeSCCMIntuneWhat’s in it for you?Remote working Individual Personal Development PlansOpportunity to develop and learn new skills Excellent benefits packageCommission/bonus schemesPaid for courses to get certified in any area of IT