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Shaquille Stephenson

Shaquille Stephenson
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Shaquille Stephenson

Infrastructure & Networking - UK

Specialises in finding the best talent in the IT and Infrastructure sectors. Provides a high level of service with a personal touch. Outside the recruitment world, he’s an online health coach and spends most of his time at the gym.

Service Desk Team Lead

Northampton£40000 - £50000 per annum

Service Desk Team LeadNorthampton/Hybrid£40,000 - £50,000k (DOE)Digital Waffle is working with a company revolutionising healthcare through innovative technologies. They are looking for a Service Desk Team lead. The ideal candidate will have a strong background in IT support, excellent leadership skills, and a passion for delivering outstanding customer service.In this role, you will lead a team of multiple engineers responsible for providing advanced technical support and expertise to healthcare organisations.Responsibilities:Lead and mentor a team of 2nd Line Engineers, providing guidance, support, and coaching to ensure high performance and professional development.Oversee the resolution of complex technical issues escalated from lower-tier support teams, ensuring timely and effective resolution while maintaining customer satisfaction.Collaborate with other teams to implement best practices, streamline processes, and optimise service delivery in healthcare environments.Serve as a technical escalation point for challenging issues, utilizing your expertise to troubleshoot and resolve complex problems in healthcare IT systems.Participate in the planning and execution of projects, including healthcare IT infrastructure upgrades, migrations, and deployments.Stay informed about healthcare industry regulations and standards, ensuring compliance and security in all technology solutions.Requirements:Proven experience in a 3rd Line Engineer role.Previous experience in a leadership or supervisory role, with demonstrated ability to effectively lead and motivate a team.Excellent problem-solving skills and the ability to think strategically while also being detail-oriented.Strong communication and interpersonal skills, with the ability to effectively interact with healthcare professionals and stakeholders.

3rd Line Engineer Team Lead

Northampton£40000 - £50000 per annum

3rd Line Engineer Team LeadNorthampton/Hybrid£40,000 - £50,000k (DOE)Digital Waffle is working with a company revolutionising healthcare through innovative technologies. They are looking for a 3rd Line Engineer Team lead. The ideal candidate will have a strong background in IT support, excellent leadership skills, and a passion for delivering outstanding customer service.In this role, you will lead a team of multiple engineers responsible for providing advanced technical support and expertise to healthcare organisations.Responsibilities:Lead and mentor a team of 2nd Line Engineers, providing guidance, support, and coaching to ensure high performance and professional development.Oversee the resolution of complex technical issues escalated from lower-tier support teams, ensuring timely and effective resolution while maintaining customer satisfaction.Collaborate with other teams to implement best practices, streamline processes, and optimise service delivery in healthcare environments.Serve as a technical escalation point for challenging issues, utilizing your expertise to troubleshoot and resolve complex problems in healthcare IT systems.Participate in the planning and execution of projects, including healthcare IT infrastructure upgrades, migrations, and deployments.Stay informed about healthcare industry regulations and standards, ensuring compliance and security in all technology solutions.Requirements:Proven experience in a 3rd Line Engineer role.Previous experience in a leadership or supervisory role, with demonstrated ability to effectively lead and motivate a team.Excellent problem-solving skills and the ability to think strategically while also being detail-oriented.Strong communication and interpersonal skills, with the ability to effectively interact with healthcare professionals and stakeholders.

Infrastructure Engineer (Network)

Birmingham£40000 - £50000 per annum

Infrastructure Engineer (Network)Birmingham (Hybrid)£40-50K (DOE) + Excellent Benefits Digital Waffle is working with a highly successful and rapidly growing company who is looking for an experienced Infrastructure Engineer (Network). Are you passionate about crafting seamless network solutions and ready to take your career to new heights?To be successful in this role you must have experience in the following: Strong enterprise networking skills around switch configuration, deployment, and maintenance. Ideally with HPE (e.g. Aruba, Comware and Procurve) skills.Firewalls and network security (CheckPoint experience desirable).Cloud and hybrid network infrastructure deployment and maintenance  (Azure and/or AWS).Network management and monitoring for both enterprise and cloud deployments. Familiarity with any of PRTG, Aruba Central, Aruba Clearpass, or Azure Sentinel is desirable.Knowledge of SIEM solutions and practices.Familiarity with virtualisation platforms is a bonus.Skills/experienceEnterprise NetworkingNetwork Security and Best PracticesPublic and Private Cloud InfrastructureVirtualisationMSP Experience (Ideal)What’s in it for you? Remote working ProgressionOpportunity to develop and learn new skillsExcellent benefits package Bonus 

Network Infrastructure Engineer

Birmingham£40000 - £50000 per annum

Network Infrastructure Engineer Birmingham (Hybrid)£40-50K (DOE) + Excellent Benefits Digital Waffle is working with a highly successful and rapidly growing company who is looking for an experienced Network Infrastructure Engineer. Are you passionate about crafting seamless network solutions and ready to take your career to new heights?To be successful in this role you must have experience in the following: Strong enterprise networking skills around switch configuration, deployment, and maintenance. Ideally with HPE (e.g. Aruba, Comware and Procurve) skills.Firewalls and network security (CheckPoint experience desirable).Cloud and hybrid network infrastructure deployment and maintenance  (Azure and/or AWS).Network management and monitoring for both enterprise and cloud deployments. Familiarity with any of PRTG, Aruba Central, Aruba Clearpass, or Azure Sentinel is desirable.Knowledge of SIEM solutions and practices.Familiarity with virtualisation platforms is a bonus.Skills/experienceEnterprise NetworkingNetwork Security and Best PracticesPublic and Private Cloud InfrastructureVirtualisationMSP Experience (Ideal)What’s in it for you? Remote working ProgressionOpportunity to develop and learn new skillsExcellent benefits package Bonus 

Service Desk Manager

Southampton£35000 - £40000 per annum

Service Desk ManagerSouthampton£35,000 - £40,000k (DOE)Digital Waffle is working with a highly successful and fast growing MSP, who are looking for a Service Desk Manager. The ideal candidate will have a strong background in IT support management, excellent leadership skills, and a passion for delivering outstanding customer service.Responsibilities:Manage and oversee the day-to-day operations of the 1st Line Service Desk team.Provide leadership, guidance, and support to team members, fostering a collaborative and high-performance work environment.Ensure timely and effective resolution of client issues and requests, maintaining high levels of customer satisfaction.Monitor service desk performance metrics and KPIs, identifying areas for improvement and implementing strategies to enhance efficiency and effectiveness.Develop and maintain service desk processes, procedures, and documentation to ensure consistency and quality of service delivery.Act as a point of escalation for complex or critical incidents, working closely with other teams to facilitate resolution.Requirements:Strong technical knowledge of IT systems, networks, and infrastructure, with proficiency in troubleshooting and problem-solving.Excellent communication skills, with the ability to interact effectively with clients, team members, and stakeholders at all levels.Proven leadership abilities, including the ability to motivate, coach, and develop a team of support professionals.Experience working in a Managed Service Provider (MSP) environment - Ideal.ITIL certification - Ideal.

Network Engineer

Birmingham£40000 - £50000 per annum

Network Engineer Birmingham (Hybrid)£40-50K (DOE) + Excellent Benefits Digital Waffle is working with a highly successful and rapidly growing company who is looking for an experienced Network Engineer. Are you passionate about crafting seamless network solutions and ready to take your career to new heights?To be successful in this role you must have experience in the following: Strong enterprise networking skills around switch configuration, deployment, and maintenance. Ideally with HPE (e.g. Aruba, Comware and Procurve) skills.Firewalls and network security (CheckPoint experience desirable).Cloud and hybrid network infrastructure deployment and maintenance  (Azure and/or AWS).Network management and monitoring for both enterprise and cloud deployments. Familiarity with any of PRTG, Aruba Central, Aruba Clearpass, or Azure Sentinel is desirable.Knowledge of SIEM solutions and practices.Familiarity with virtualisation platforms is a bonus.Skills/experienceEnterprise NetworkingNetwork Security and Best PracticesPublic and Private Cloud InfrastructureVirtualisationMSP Experience What’s in it for you? Remote working ProgressionOpportunity to develop and learn new skillsExcellent benefits package Bonus 

1st Line Support Engineer

Southampton£25000 - £30000 per annum

1st Line Support EngineerSouthampton£25,000 - £30,000k (DOE)Digital Waffle is working with a highly successful and fast growing MSP, who are looking for a 1st Line Support Engineer. If you're passionate about providing top-notch IT support, then this opportunity may be for you!Responsibilities:First Point of Contact: Serve as the initial point of contact for clients seeking technical assistance.Ticket Resolution: Respond to and resolve support tickets in a timely and efficient manner.Customer Interaction: Interact with clients professionally, gathering necessary information to understand and address their technical issues.Team Collaboration: Collaborate with the IT team to escalate and resolve complex issues.Problem-Solving: Apply troubleshooting skills to identify and resolve technical issues, ensuring client satisfaction.Requirements:Experience working in an MSP environment (1 year)Driving Licence is idealExcellent verbal and written communication skills.A customer-centric approach with a passion for delivering outstanding support.Ability to collaborate effectively within a team-oriented environment.Willingness to learn and adapt to evolving technologies.

Service Desk Manager

Southampton£35000 - £40000 per annum

Service Desk ManagerSouthampton£35,000 - £40,000k (DOE)Digital Waffle is working with a highly successful and fast growing MSP, who are looking for a Service Desk Manager. The ideal candidate will have a strong background in IT support management, excellent leadership skills, and a passion for delivering outstanding customer service.Responsibilities:Manage and oversee the day-to-day operations of the 1st Line Service Desk team.Provide leadership, guidance, and support to team members, fostering a collaborative and high-performance work environment.Ensure timely and effective resolution of client issues and requests, maintaining high levels of customer satisfaction.Monitor service desk performance metrics and KPIs, identifying areas for improvement and implementing strategies to enhance efficiency and effectiveness.Develop and maintain service desk processes, procedures, and documentation to ensure consistency and quality of service delivery.Act as a point of escalation for complex or critical incidents, working closely with other teams to facilitate resolution.Requirements:Strong technical knowledge of IT systems, networks, and infrastructure, with proficiency in troubleshooting and problem-solving.Excellent communication skills, with the ability to interact effectively with clients, team members, and stakeholders at all levels.Proven leadership abilities, including the ability to motivate, coach, and develop a team of support professionals.Experience working in a Managed Service Provider (MSP) environment - Ideal.ITIL certification - Ideal.

Network Engineer

Birmingham£40000 - £50000 per annum

Network Engineer Birmingham (Hybrid)£40-50K (DOE) + Excellent Benefits Digital Waffle is working with a highly successful and rapidly growing company who is looking for an experienced Network Engineer. Are you passionate about crafting seamless network solutions and ready to take your career to new heights?To be successful in this role you must have experience in the following: Strong enterprise networking skills around switch configuration, deployment, and maintenance. Ideally with HPE (e.g. Aruba, Comware and Procurve) skills.Firewalls and network security (CheckPoint experience desirable).Cloud and hybrid network infrastructure deployment and maintenance  (Azure and/or AWS).Network management and monitoring for both enterprise and cloud deployments. Familiarity with any of PRTG, Aruba Central, Aruba Clearpass, or Azure Sentinel is desirable.Knowledge of SIEM solutions and practices.Familiarity with virtualisation platforms is a bonus.Skills/experienceEnterprise NetworkingNetwork Security and Best PracticesPublic and Private Cloud InfrastructureVirtualisationMSP Experience What’s in it for you? Remote working ProgressionOpportunity to develop and learn new skillsExcellent benefits package Bonus 

Service Desk Manager

Southampton£35000 - £40000 per annum

Service Desk ManagerSouthampton£35,000 - £40,000k (DOE)Digital Waffle is working with a highly successful and fast growing MSP, who are looking for a Service Desk Manager. The ideal candidate will have a strong background in IT support management, excellent leadership skills, and a passion for delivering outstanding customer service.Responsibilities:Manage and oversee the day-to-day operations of the 1st Line Service Desk team.Provide leadership, guidance, and support to team members, fostering a collaborative and high-performance work environment.Ensure timely and effective resolution of client issues and requests, maintaining high levels of customer satisfaction.Monitor service desk performance metrics and KPIs, identifying areas for improvement and implementing strategies to enhance efficiency and effectiveness.Develop and maintain service desk processes, procedures, and documentation to ensure consistency and quality of service delivery.Act as a point of escalation for complex or critical incidents, working closely with other teams to facilitate resolution.Requirements:Strong technical knowledge of IT systems, networks, and infrastructure, with proficiency in troubleshooting and problem-solving.Excellent communication skills, with the ability to interact effectively with clients, team members, and stakeholders at all levels.Proven leadership abilities, including the ability to motivate, coach, and develop a team of support professionals.Experience working in a Managed Service Provider (MSP) environment - Ideal.ITIL certification - Ideal.

Network Engineer

Birmingham£40000 - £50000 per annum

Network Engineer Birmingham (Hybrid)£40-50K (DOE) + Excellent Benefits Digital Waffle is working with a highly successful and rapidly growing company who is looking for an experienced Network Engineer. Are you passionate about crafting seamless network solutions and ready to take your career to new heights?To be successful in this role you must have experience in the following: Strong enterprise networking skills around switch configuration, deployment, and maintenance. Ideally with HPE (e.g. Aruba, Comware and Procurve) skills.Firewalls and network security (CheckPoint experience desirable).Cloud and hybrid network infrastructure deployment and maintenance  (Azure and/or AWS).Network management and monitoring for both enterprise and cloud deployments. Familiarity with any of PRTG, Aruba Central, Aruba Clearpass, or Azure Sentinel is desirable.Knowledge of SIEM solutions and practices.Familiarity with virtualisation platforms is a bonus.Skills/experienceEnterprise NetworkingNetwork Security and Best PracticesPublic and Private Cloud InfrastructureVirtualisationMSP Experience What’s in it for you? Remote working ProgressionOpportunity to develop and learn new skillsExcellent benefits package Bonus 

2nd Line Support Engineer

Southampton£35000 - £40000 per annum

2nd Line Support EngineerSouthampton£35,000 - £40,000k (DOE)Digital Waffle is working with a highly successful and fast growing MSP, who are looking for an experienced engineer looking to step up into a Service Desk Manager. The ideal candidate will have a strong background in IT support management, excellent leadership skills, and a passion for delivering outstanding customer service.Responsibilities:Manage and oversee the day-to-day operations of the 1st Line Service Desk team.Provide leadership, guidance, and support to team members, fostering a collaborative and high-performance work environment.Ensure timely and effective resolution of client issues and requests, maintaining high levels of customer satisfaction.Monitor service desk performance metrics and KPIs, identifying areas for improvement and implementing strategies to enhance efficiency and effectiveness.Develop and maintain service desk processes, procedures, and documentation to ensure consistency and quality of service delivery.Act as a point of escalation for complex or critical incidents, working closely with other teams to facilitate resolution.Requirements:Strong technical knowledge of IT systems, networks, and infrastructure, with proficiency in troubleshooting and problem-solving.Excellent communication skills, with the ability to interact effectively with clients, team members, and stakeholders at all levels.Proven leadership abilities, including the ability to motivate, coach, and develop a team of support professionals.Experience working in a Managed Service Provider (MSP) environment - Ideal.ITIL certification - Ideal.