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Shaquille Stephenson

Shaquille Stephenson
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Shaquille Stephenson

Senior Appointments - UK

Specialises in finding the best talent in the IT and Infrastructure sectors. Provides a high level of service with a personal touch. Outside the recruitment world, he’s an online health coach and spends most of his time at the gym.

Service Desk Team Leader

Lichfield£40000 - £45000 per annum

Service Desk Team LeadRemote£40-45,000 + Excellent BenefitsThis role is fully remoteDigital Waffle is working in partnership with a care specialist company. This is a fantastic opportunity for an enthusiastic and experienced Service Desk Team Lead. This organization takes pride when it comes to helping others and genuinely making a difference for the better when it comes to people's health and well-being.Job Role:We are looking for an experienced Service Desk Team Leader to assist us to deliver an outstanding Service Desk function. The person taking on this role will need to be technically strong, analytical, an excellent communicator, and able to work well under significant pressure, all whilst maintaining a cool and calm demeanor. Significant technical expertise is required to support business staff, as well as your team of Service Desk Analysts who currently operate remotely.To be successful in this role, you must have experience in the following:Lead and manage the Service Desk’s day-to-day operations.Plan and distribute workloads appropriately to ensure that business needs and deadlines are met.Take ownership and manage the business's ITSM system.Ensure Service Level Agreements and Key Performance Indicators are being maintained and adhered to.Report on SLA attainment, breaches, or incident trends to the infrastructure and Services Manager.Manage the IT Orders operations, processes, and staff; shipping and collecting IT assets to personnel and services throughout the UK.Plan Service Desk shifts to cover the daily operation.Provide a point of contact for escalations from the Service Desk.Ensure on-going escalations are handled in a timely manner, avoiding disruption, and minimizing business impact.Drive innovation and exploration of new ways to constantly improve ServiceDesk delivery.Support and mentor the Service Desk Analysts team.Participate in the development and execution of department continuous improvement plans.Participate in and encourage the sharing of good practices, processes, and successes with other business areas.Provide clear, concise, and relevant communication to ensure clarity of objectives and outputs.Occasionally you may be required to visit sites to resolve incidents and issues.Create and maintain documentation of IT services and operations.What’s in it for you?Working within a great cultureGreat company benefitsConstant trainingBlue Light Discount Card

Network Security Engineer

Wigton£40000 - £55000 per annum

Network Engineer - Wigton - Hybrid/Remote£40-55K + Bonus & Excellent Benefits Digital Waffle is working with a high-prestige client who is looking for an experienced Network Security Engineer. So what is the role?This role will be an essential part of the IT Team and will ensure a secure IT environment is maintained through appropriate administration and development as part of the Global IT Security Group.Responsibilities of the role include:· Maintain the dedicated networks for production & security systems as part of a global team· Perform diagnostics & analysis of firewalls, routers, switches and associated systems to ensure maximum system reliability & security· Maintain and manage Splunk and Splunk ES environments· Monitor and maintain technical infrastructure & network traffic to optimize security, performance and efficiency· Configuration of firewalls, switches and routers as appropriate· Monitor and maintain SD-WAN connectivity between sites· Manage PKI distribution and issue/revoke certificates· Develop regular penetration testing plan· Identify potential threats and vulnerabilities and propose/implement mitigating solutions· Strong Network Protocol Knowledge· Packet Capture and Analysis· Ability to feed threat intel and vulnerability information to the larger IT team· Management of a PKI solution· Working Experience with one or more of the following or similar:o Palo Alto (PANOS/Panorama)o Cisco (IOS/SourceFire/ISE/WLC/PI)o Tripwire/Wazuh/OSSECo Qualys/Nessuso Splunk/Splunk Enterprise SecurityWhat skills & qualities will you need?As a successful candidate for this role, you should have strong critical information-seeking and analytical skills, in addition to experience in any of the following; Cisco, Palo Alto, Splunk, ISC2, or other security vendor certifications.What is offered in return?Big discounts in terms of instant vouchers, re-loadable cards and cash-back at hundreds of high street and online retailersAdditional holiday purchases of up to 5 daysWellbeing portal which covers health, fitness and many tasty recipesCycle to Work SchemeDiscounted Gym membership at the gym across the road; handy for those lunchtime sessionsRemote workingLocal discounts are negotiated by request.Work from homeGym membership

Cloud Support Engineer

Ashburton£25000 - £30000 per annum

Cloud Support Engineer Ashburton / Remote £25-30k (DOE) & Excellent Benefits Digital Waffle is working in partnership with an exciting and growing organization. This is a fantastic opportunity for a hardworking and self-motivated IT Support Engineer looking to excel in your career. Job Purpose: You’ll be working within a fast-paced Service Desk environment, answering calls, logging and taking ownership of tickets from inception to resolution.To be successful in this role you must have experience in the following: Ideally, at least 2 years of experience in a similar roleAble to demonstrate excellent communication skills both written and verbal.Ensure all incidents, change requests, and activities are logged appropriately within the help-desk systemDemonstrating a keen interest in developing your cloud technology knowledge and willing for new opportunities as they arise.Tech stack:Windows 10Office 365Active DirectoryAzureHyper V / VMwareDesirable:SharePointExchangeSCCMIntuneWhat’s in it for you?Remote working Individual Personal Development PlansOpportunity to develop and learn new skills Excellent benefits packageCommission/bonus schemesPaid for courses to get certified in any area of IT