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Shaquille Stephenson

Shaquille Stephenson
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Shaquille Stephenson

Infrastructure & Networking - UK

Specialises in finding the best talent in the IT and Infrastructure sectors. Provides a high level of service with a personal touch. Outside the recruitment world, he’s an online health coach and spends most of his time at the gym.

EPOS Manager

London£48000 - £56000 per annum

EPOS Manager (Fluent in Spanish)London (Remote)£48,000 - £56,000k (DOE)Digital Waffle is working with a company who are at the forefront of revolutionising airline retail experiences. They are a leading provider of innovative retail products tailored specifically for the airline industry. Their cutting-edge solutions enhance onboard shopping experiences, ensuring passengers seamless transactions while traveling.Accountable for the development, maintenance, and day to day service delivery for the client airlines selected EPOS systems and payment solutions.Responsibilities:Manage the implementation, configuration, and maintenance of EPOS systems for airline retail partners.Coordinate with internal teams and external stakeholders to ensure seamless integration of EPOS solutions with existing airline retail infrastructure.Provide ongoing support and troubleshooting for EPOS systems, resolving technical issues promptly to minimise disruptions to retail operations.Support the local account teams to triage hardware issues to maintain availability and ensure that replacements/additional devices are budgeted and ordered as required.Project manage the roll out of EPOS systems to new airline customers and updates to existing systems & hardware, travelling to the customer as required.Build mutually beneficial relationships with EPOS suppliers and maintain a knowledge base of the latest industry standards and trends in EPOS to determine improvements to application solutions and potential suppliers.Requirements:Fluent proficiency in Spanish.Must be willing to travel to Spain once a month.Minimum 3 years of proven experience in managing EPOS systems.You are a ‘hands on’ individual with strong technical and interpersonal skills, comfortable working in a non-hierarchic, start-up organisation.Demonstrated ability to collaborate effectively with cross-functional teams and external partners.Ability to thrive in a fast-paced, dynamic environment, with a proactive and adaptable approach to challenges.

Service Desk Manager

Southampton£35000 - £40000 per annum

Service Desk ManagerSouthampton£35,000 - £40,000k (DOE)Digital Waffle is working with a highly successful and fast growing MSP, who are looking for a Service Desk Manager The ideal candidate will have a strong background in IT support, as well as leadership experience, and a passion for delivering outstanding customer service.Responsibilities:Manage and oversee the day-to-day operations of the 1st Line Service Desk team.Provide leadership, guidance, and support to team members, fostering a collaborative and high-performance work environment.Ensure timely and effective resolution of client issues and requests, maintaining high levels of customer satisfaction.Monitor service desk performance metrics and KPIs, identifying areas for improvement and implementing strategies to enhance efficiency and effectiveness.Develop and maintain service desk processes, procedures, and documentation to ensure consistency and quality of service delivery.Act as a point of escalation for complex or critical incidents, working closely with other teams to facilitate resolution.Requirements:Strong technical knowledge of IT systems, networks, and infrastructure, with proficiency in troubleshooting and problem-solving.Excellent communication skills, with the ability to interact effectively with clients, team members, and stakeholders at all levels.Proven leadership abilities, including the ability to motivate, coach, and develop a team of support professionals.Experience working in a Managed Service Provider (MSP) environment - Ideal.ITIL certification - Ideal.

Cyber Security Assurance Specialist

Birmingham£60000 - £70000 per annum

Cyber Security Assurance SpecialistBirmingham (Hybrid)£60-70K (DOE) + Excellent Benefits Digital Waffle is working with leading provider of affordable housing solutions. Who are looking for a Cyber Security Assurance Specialist, to join the technology team. In this role, you will play a critical role in safeguarding the organisation's sensitive information from cyber threats in a pragmatic and cost-effective manner.Responsibilities:Conduct comprehensive cybersecurity assessments to identify vulnerabilities, assess risks, and develop mitigation strategies.Collaborate with internal stakeholders and external partners to implement security best practices and address identified vulnerabilities and weaknesses.Develop & establish supplier chain security agreements / contracts / questionnaires and manage completion and disengagement.Ensure timely and robust incident management resolution, including major incident response coordination and management.Stay informed about emerging cybersecurity threats and trends, providing recommendations for proactive risk mitigation and threat prevention.Skills/Experience:Proven experience in cybersecurity assurance or related roles, with a strong understanding of cybersecurity principles, practices, and technologies.Relevant certifications (e.g., CISSP, CISA, CISM, etc.) are a plus.Technical knowledge and broad hands-on experience of working with security technologies such as the Microsoft XDR stack, vulnerability management tools, EDR platforms, SIEMs (Splunk / Azure Sentinel), Powershell etc.Strong analytical and problem-solving skills, with the ability to effectively prioritise and manage multiple tasks.Ability to work supportively and collaboratively with colleagues across Technology & transformation as well as the wider business.

Cyber Security Assurance Specialist

Birmingham£60000 - £70000 per annum

Cyber Security Assurance SpecialistBirmingham (Hybrid)£60-70K (DOE) + Excellent Benefits Digital Waffle is working with leading provider of affordable housing solutions. Who are looking for a Cyber Security Assurance Specialist, to join the technology team. In this role, you will play a critical role in safeguarding the organisation's sensitive information from cyber threats in a pragmatic and cost-effective manner.Responsibilities:Conduct comprehensive cybersecurity assessments to identify vulnerabilities, assess risks, and develop mitigation strategies.Collaborate with internal stakeholders and external partners to implement security best practices and address identified vulnerabilities and weaknesses.Develop & establish supplier chain security agreements / contracts / questionnaires and manage completion and disengagement.Ensure timely and robust incident management resolution, including major incident response coordination and management.Stay informed about emerging cybersecurity threats and trends, providing recommendations for proactive risk mitigation and threat prevention.Skills/Experience:Proven experience in cybersecurity assurance or related roles, with a strong understanding of cybersecurity principles, practices, and technologies.Relevant certifications (e.g., CISSP, CISA, CISM, etc.) are a plus.Technical knowledge and broad hands-on experience of working with security technologies such as the Microsoft XDR stack, vulnerability management tools, EDR platforms, SIEMs (Splunk / Azure Sentinel), Powershell etc.Strong analytical and problem-solving skills, with the ability to effectively prioritise and manage multiple tasks.Ability to work supportively and collaboratively with colleagues across Technology & transformation as well as the wider business.

Service Desk Manager

Southampton£35000 - £40000 per annum

Service Desk ManagerSouthampton£35,000 - £40,000k (DOE)Digital Waffle is working with a highly successful and fast growing MSP, who are looking for a Service Desk Manager The ideal candidate will have a strong background in IT support, as well as leadership experience, and a passion for delivering outstanding customer service.Responsibilities:Manage and oversee the day-to-day operations of the 1st Line Service Desk team.Provide leadership, guidance, and support to team members, fostering a collaborative and high-performance work environment.Ensure timely and effective resolution of client issues and requests, maintaining high levels of customer satisfaction.Monitor service desk performance metrics and KPIs, identifying areas for improvement and implementing strategies to enhance efficiency and effectiveness.Develop and maintain service desk processes, procedures, and documentation to ensure consistency and quality of service delivery.Act as a point of escalation for complex or critical incidents, working closely with other teams to facilitate resolution.Requirements:Strong technical knowledge of IT systems, networks, and infrastructure, with proficiency in troubleshooting and problem-solving.Excellent communication skills, with the ability to interact effectively with clients, team members, and stakeholders at all levels.Proven leadership abilities, including the ability to motivate, coach, and develop a team of support professionals.Experience working in a Managed Service Provider (MSP) environment - Ideal.ITIL certification - Ideal.

Senior IT Engineer

Southampton£35000 - £42000 per annum

Service Desk ManagerSouthampton£35,000 - £42,000k (DOE)Digital Waffle is working with a highly successful and fast growing MSP, who are looking for a Service Desk Manager The ideal candidate will have a strong background in IT support, as well as leadership experience, and a passion for delivering outstanding customer service.Responsibilities:Manage and oversee the day-to-day operations of the 1st Line Service Desk team.Provide leadership, guidance, and support to team members, fostering a collaborative and high-performance work environment.Ensure timely and effective resolution of client issues and requests, maintaining high levels of customer satisfaction.Monitor service desk performance metrics and KPIs, identifying areas for improvement and implementing strategies to enhance efficiency and effectiveness.Develop and maintain service desk processes, procedures, and documentation to ensure consistency and quality of service delivery.Act as a point of escalation for complex or critical incidents, working closely with other teams to facilitate resolution.Requirements:Strong technical knowledge of IT systems, networks, and infrastructure, with proficiency in troubleshooting and problem-solving.Excellent communication skills, with the ability to interact effectively with clients, team members, and stakeholders at all levels.Proven leadership abilities, including the ability to motivate, coach, and develop a team of support professionals.Experience working in a Managed Service Provider (MSP) environment - Ideal.ITIL certification - Ideal.

Service Desk Team Lead

Northampton£40000 - £50000 per annum

Service Desk Team LeadNorthampton/Hybrid£40,000 - £50,000k (DOE)Digital Waffle is working with a company revolutionising healthcare through innovative technologies. They are looking for a Service Desk Team lead. The ideal candidate will have a strong background in IT support, excellent leadership skills, and a passion for delivering outstanding customer service.In this role, you will lead a team of multiple engineers responsible for providing advanced technical support and expertise to healthcare organisations.Responsibilities:Lead and mentor a team of 2nd Line Engineers, providing guidance, support, and coaching to ensure high performance and professional development.Oversee the resolution of complex technical issues escalated from lower-tier support teams, ensuring timely and effective resolution while maintaining customer satisfaction.Collaborate with other teams to implement best practices, streamline processes, and optimise service delivery in healthcare environments.Serve as a technical escalation point for challenging issues, utilizing your expertise to troubleshoot and resolve complex problems in healthcare IT systems.Participate in the planning and execution of projects, including healthcare IT infrastructure upgrades, migrations, and deployments.Stay informed about healthcare industry regulations and standards, ensuring compliance and security in all technology solutions.Requirements:Proven experience in a 3rd Line Engineer role.Previous experience in a leadership or supervisory role, with demonstrated ability to effectively lead and motivate a team.Excellent problem-solving skills and the ability to think strategically while also being detail-oriented.Strong communication and interpersonal skills, with the ability to effectively interact with healthcare professionals and stakeholders.

Senior IT Engineer

Southampton£35000 - £42000 per annum

Senior IT EngineerSouthampton£35,000 - £42,000k (DOE)Digital Waffle is working with a highly successful and fast growing MSP, who are looking for a Senior IT Engineer The ideal candidate will have a strong background in IT support, looking to step into a leadership role, and a passion for delivering outstanding customer service.Responsibilities:Manage and oversee the day-to-day operations of the 1st Line Service Desk team.Provide leadership, guidance, and support to team members, fostering a collaborative and high-performance work environment.Ensure timely and effective resolution of client issues and requests, maintaining high levels of customer satisfaction.Monitor service desk performance metrics and KPIs, identifying areas for improvement and implementing strategies to enhance efficiency and effectiveness.Develop and maintain service desk processes, procedures, and documentation to ensure consistency and quality of service delivery.Act as a point of escalation for complex or critical incidents, working closely with other teams to facilitate resolution.Requirements:Strong technical knowledge of IT systems, networks, and infrastructure, with proficiency in troubleshooting and problem-solving.Excellent communication skills, with the ability to interact effectively with clients, team members, and stakeholders at all levels.Proven leadership abilities, including the ability to motivate, coach, and develop a team of support professionals.Experience working in a Managed Service Provider (MSP) environment - Ideal.ITIL certification - Ideal.

Cyber Security Assurance Specialist

Birmingham£60000 - £70000 per annum

Cyber Security Assurance SpecialistBirmingham (Hybrid)£60-70K (DOE) + Excellent Benefits Digital Waffle is working with leading provider of affordable housing solutions. Who are looking for a Cyber Security Assurance Specialist, to join the technology team. In this role, you will play a critical role in safeguarding the organisation's sensitive information from cyber threats in a pragmatic and cost-effective manner.Responsibilities:Conduct comprehensive cybersecurity assessments to identify vulnerabilities, assess risks, and develop mitigation strategies.Collaborate with internal stakeholders and external partners to implement security best practices and address identified vulnerabilities and weaknesses.Develop & establish supplier chain security agreements / contracts / questionnaires and manage completion and disengagement.Ensure timely and robust incident management resolution, including major incident response coordination and management.Stay informed about emerging cybersecurity threats and trends, providing recommendations for proactive risk mitigation and threat prevention.Skills/Experience:Proven experience in cybersecurity assurance or related roles, with a strong understanding of cybersecurity principles, practices, and technologies.Relevant certifications (e.g., CISSP, CISA, CISM, etc.) are a plus.Technical knowledge and broad hands-on experience of working with security technologies such as the Microsoft XDR stack, vulnerability management tools, EDR platforms, SIEMs (Splunk / Azure Sentinel), Powershell etc.Strong analytical and problem-solving skills, with the ability to effectively prioritise and manage multiple tasks.Ability to work supportively and collaboratively with colleagues across Technology & transformation as well as the wider business.

Senior IT Engineer

Southampton£35000 - £40000 per annum

Senior IT EngineerSouthampton£35,000 - £40,000k (DOE)Digital Waffle is working with a highly successful and fast growing MSP, who are looking for a Senior IT Engineer The ideal candidate will have a strong background in IT support, looking to step into a leadership role, and a passion for delivering outstanding customer service.Responsibilities:Manage and oversee the day-to-day operations of the 1st Line Service Desk team.Provide leadership, guidance, and support to team members, fostering a collaborative and high-performance work environment.Ensure timely and effective resolution of client issues and requests, maintaining high levels of customer satisfaction.Monitor service desk performance metrics and KPIs, identifying areas for improvement and implementing strategies to enhance efficiency and effectiveness.Develop and maintain service desk processes, procedures, and documentation to ensure consistency and quality of service delivery.Act as a point of escalation for complex or critical incidents, working closely with other teams to facilitate resolution.Requirements:Strong technical knowledge of IT systems, networks, and infrastructure, with proficiency in troubleshooting and problem-solving.Excellent communication skills, with the ability to interact effectively with clients, team members, and stakeholders at all levels.Proven leadership abilities, including the ability to motivate, coach, and develop a team of support professionals.Experience working in a Managed Service Provider (MSP) environment - Ideal.ITIL certification - Ideal.

Service Desk Team Lead

Northampton£40000 - £50000 per annum

Service Desk Team LeadNorthampton/Hybrid£40,000 - £50,000k (DOE)Digital Waffle is working with a company revolutionising healthcare through innovative technologies. They are looking for a Service Desk Team lead. The ideal candidate will have a strong background in IT support, excellent leadership skills, and a passion for delivering outstanding customer service.In this role, you will lead a team of multiple engineers responsible for providing advanced technical support and expertise to healthcare organisations.Responsibilities:Lead and mentor a team of 2nd Line Engineers, providing guidance, support, and coaching to ensure high performance and professional development.Oversee the resolution of complex technical issues escalated from lower-tier support teams, ensuring timely and effective resolution while maintaining customer satisfaction.Collaborate with other teams to implement best practices, streamline processes, and optimise service delivery in healthcare environments.Serve as a technical escalation point for challenging issues, utilizing your expertise to troubleshoot and resolve complex problems in healthcare IT systems.Participate in the planning and execution of projects, including healthcare IT infrastructure upgrades, migrations, and deployments.Stay informed about healthcare industry regulations and standards, ensuring compliance and security in all technology solutions.Requirements:Proven experience in a 3rd Line Engineer role.Previous experience in a leadership or supervisory role, with demonstrated ability to effectively lead and motivate a team.Excellent problem-solving skills and the ability to think strategically while also being detail-oriented.Strong communication and interpersonal skills, with the ability to effectively interact with healthcare professionals and stakeholders.

Service Desk Manager

Southampton£35000 - £40000 per annum

Service Desk ManagerSouthampton£35,000 - £40,000k (DOE)Digital Waffle is working with a highly successful and fast growing MSP, who are looking for a Service Desk Manager. The ideal candidate will have a strong background in IT support management, excellent leadership skills, and a passion for delivering outstanding customer service.Responsibilities:Manage and oversee the day-to-day operations of the 1st Line Service Desk team.Provide leadership, guidance, and support to team members, fostering a collaborative and high-performance work environment.Ensure timely and effective resolution of client issues and requests, maintaining high levels of customer satisfaction.Monitor service desk performance metrics and KPIs, identifying areas for improvement and implementing strategies to enhance efficiency and effectiveness.Develop and maintain service desk processes, procedures, and documentation to ensure consistency and quality of service delivery.Act as a point of escalation for complex or critical incidents, working closely with other teams to facilitate resolution.Requirements:Strong technical knowledge of IT systems, networks, and infrastructure, with proficiency in troubleshooting and problem-solving.Excellent communication skills, with the ability to interact effectively with clients, team members, and stakeholders at all levels.Proven leadership abilities, including the ability to motivate, coach, and develop a team of support professionals.Experience working in a Managed Service Provider (MSP) environment - Ideal.ITIL certification - Ideal.