2nd Line Support Engineer

Posted 03 February 2023
Salary £32500 - £35000 per annum
LocationLondon
Job type Permanent
Discipline Infrastructure ​
ReferenceMP-134
Contact NameMax Plowman

Job description

Job Title: 2nd Line Engineer
Location: London
A leading global Law firm is seeking a talented 2nd Line Engineer to join their dynamic IT team. As a 2nd Line Engineer, you will play a crucial role in supporting and maintaining the organization's IT infrastructure, ensuring that all systems are running smoothly and efficiently.

Responsibilities:
  • Provide technical support to end-users, troubleshoot and resolve hardware and software issues
  • Proactively monitor and maintain the organization's IT systems and infrastructure
  • Install, configure, and maintain servers, workstations, and other IT equipment
  • Respond to service requests and resolve incidents in a timely manner
  • Document and maintain up-to-date knowledge base of technical solutions
  • Participate in IT projects as needed

Requirements:
  • 2+ years of experience in a similar role
  • Strong knowledge of Windows Server and Active Directory
  • Familiarity with virtualization technologies (VMware, Hyper-V)
  • Understanding of network infrastructure and protocols (TCP/IP, DNS, DHCP)
  • Excellent problem-solving and analytical skills
  • Excellent written and verbal communication skills
  • Ability to work independently and as part of a team

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth within the organization.
If you are a driven and motivated 2nd Line Engineer and looking to take the next step in your career, we would love to hear from you! Please submit your CV for consideration.