2nd Line Support Engineer

Job Title : IT Technician
Location: Eye, Suffolk
Salary: Up to £32,240

Are you interested in working for an award winning company based in the Suffolk countryside? 
We are looking for a talented IT Technician to join our dynamic team, based on-site in Eye, Suffolk, reporting directly to the Regional IT Manager.
This is a fantastic opportunity to support the growth and success of our organisation while advancing your IT skills in a hands-on environment.
Key Responsibilities:

• Provide technical support to end-users, addressing hardware, software, and network issues, both remotely and on-site, including within the factory and abattoir.
• Install, configure, and maintain computer systems, software, and peripherals to ensure performance and security.
• Assist in managing the company's network infrastructure, including routers, switches, firewalls, and other devices.
• Troubleshoot and resolve IT issues, documenting solutions and escalating complex issues as needed.
• Perform system backups, updates, and maintenance to ensure data integrity and system reliability.
• Monitor system performance, identifying and recommending areas for improvement.
• Assist with IT projects, from planning to implementation and testing of new hardware, software, or networks.
• Collaborate with other departments to understand and support their IT needs.
• Maintain an inventory of IT equipment, software, and licences, ensuring compliance with company policies and regulations.
• Stay current with industry trends and technologies, sharing knowledge with the IT team to drive improvements.

Skills & Experience:

• Previous experience in an IT support role, ideally within a manufacturing environment.
• Strong knowledge of computer hardware, software, and networking concepts.
• Excellent troubleshooting skills, with the ability to quickly diagnose and resolve technical issues.
• Strong communication skills to explain technical concepts to non-technical users.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Familiarity with IT security standards and best practices.

What We Offer

• Competitive salary 
• 28 days’ holiday, including bank holidays
• Access to Grocery Aid for emotional, practical, and financial support
• Benefits and recognition hub, including excellent colleague discounts

If you are a proactive IT professional eager to contribute to a company with a strong heritage and commitment to quality, we'd love to hear from you.