Digital Experience Executive

Posted 23 February 2023
Salary Competitive
Job type Permanent
Contact NameSophie Shakeshaft

Job description

An amazing nutrition brand is on the hunt for a Digital Experience Executive to join their fast growing eCommerce team, working to resolve customer orders via Zendesk and helping to optimise eCommerce campaigns.

This brand is known for its first-class ecommerce campaigns and excellent service as much as it is known for its protein bars, and your role will be to and enhance this reputation.

Location: Birmingham (1 day per week in office)

Salary bracket: Entry-level role

  • Experience working with Digital Chatbot platforms, preferably Zendesk.
  • Happy to support and process sample orders for the business
  • Work to monitor reviews, replying and ensuring feedback loops are created
  • Capable of processing customer returns and refunds
  • E-commerce experience would be positive, but it is imperative you have an interest in digital marketing
  • Strong organisation skills are a must- preferably the use of MS Office and Excel
  • An understanding of paid media campaigns would be preferred 
  • A big team player, working within a solely e-commerce-focused team

This is the perfect entry-level role for someone looking to develop a career within an e-commerce environment. You will be given hands on training, guidance, and frequent progression opportunities, as well as the opportunity to work for a very well known brand. 

Keywords: Digital, Marketing, eCommerce, Digital Experience, reviews, customer experience