IT Manager

IT Manager
Hybrid/Birmingham 
£33k + Excellent Benefits

This role is mainly remote 

Digital Waffle is working in partnership with an inventive organisation. This is a fantastic opportunity for an enthusiastic individual who can confidentiality lead. This organisation takes pride in being unique and providing a professional service
 
Job Role:
We are looking for an experienced IT Technician to lead the IT strategy and manage the effective day-to-day delivery of IT and technical support staff and users. This role is responsible for delivering IT helpdesk and technical support which meets these diverse needs.

Reports To: Deputy Chief Executive & Director of Commercial & Operations Line Manages: Senior IT Technician (1st-2nd Line Support) 

To be successful in this role, you must have experience in the following:

• Provide expert knowledge, experience and an innovative approach to support and develop the IT systems and network. 
• Responsible for the development and implementation of Cyber Security, including both technology, security and via user training. 
• Maintenance and improvement of IT hardware and systems. 
• Manage day-to-day IT support via an in-house electronic help desk system with the support of
  the Senior IT Technician. 
• Provide 3rd line level support across the organisation. 
• Project manage various IT developments. 
• Develop, manage and monitor all budgets for areas within IT. 
• Create and monitor written procedures for staff, contractors and customers for the correct
  use of the clients IT services. 
• Keep pace with legislation to ensure compliance in all areas including Data Protection in
  liaison with the Head of Marketing.

Desirable

• Venue ticketing software. 
• EPOS software. 
• HR And Finance Systems. 
• Live Streaming. 
• Digital Signage. 
• Cyber Essentials. 

What’s in it for you

• Paid training courses
• Free events 
• 34 days annual leave 
• Great discounts