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IT Support Technician
- Posted 13 September 2022
- Salary £25000 - £35000 per annum
- LocationOxford
- Job type Permanent
- Discipline Infrastructure
- ReferenceIT Support - OX-1
- Contact NameShaquille Stephenson
Job description
IT Support Technician
Oxford / Remote
£25-35k (DOE) & Excellent Benefits
Digital Waffle is working in partnership with an exciting and growing organisation. This is a fantastic opportunity for a hardworking and self-motivated IT Support Analyst.
Job Purpose:
You’ll be working within a fast-paced Service Desk environment, taking ownership of escalated and complex ticket queries and providing direct telephone-based support to staff as necessary.
To be successful in this role you must have experience in the following:
Oxford / Remote
£25-35k (DOE) & Excellent Benefits
Digital Waffle is working in partnership with an exciting and growing organisation. This is a fantastic opportunity for a hardworking and self-motivated IT Support Analyst.
Job Purpose:
You’ll be working within a fast-paced Service Desk environment, taking ownership of escalated and complex ticket queries and providing direct telephone-based support to staff as necessary.
To be successful in this role you must have experience in the following:
- Previously worked on a service desk (2nd line)
- You will have 3-5 years of experience within an IT Helpdesk/IT Service support
- Experience in handling complex technical issues/queries would be advantageous
- You will provide a consistent excellent customer experience and high-quality IT support
- Windows 10
- Office 365
- Active Directory
- Exchange
- Azure
- Intune
- SharePoint
- Exchange
- SCCM
- Intune
- Remote working (After probation)
- Progression
- Opportunity to develop and learn new skills
- Excellent benefits package