Junior Customer Success Manager

Junior Customer Success Manager- Paris, France- Remote working with multiple benefits!

• Junior Customer Success Manager.
• Paris, France- 1/2 days remote working, 3/4 days office based in central Paris.
• €35k Annual Salary- Benefits include remote working, well-being allowance, growth shares, and more!

I am currently partnering with a highly successful, rapidly expanding SaaS Company providing a world-class event and venue planning platform. With clients including teams from the English Premier League, NBA, and many more; I am currently on the lookout for a Junior Customer Success Manager to join their personable and friendly yet determined service. In this instance, the Client is the Paris 2024 Olympic Games!

Responsibilities:

• Assuming the position of the first point of contact via numerous channels (chat, email, or phone).
• Resolving both inbound and outbound support requests as per guidelines.
• Carefully managing the onboarding of customers, and providing explanations of the software.
• Client software training.
• Documenting interactions on Salesforce and collaborating with the marketing team to identify new clients.

Requirements:

• Fluency in English and French, both written and spoken.
• An empathetic outlook on customer/user service.
• Exceptional time management and organizational skills.
• At least 6 months experience in a B2B environment within a similar position.

The ideal applicant should be passionate about sports and customer service!
If interested, feel free to apply for the position, or fire me an e-mail at jake@digitalwaffle.de for more info!