Second Line Support Analyst

Posted 25 October 2023
Salary £30000 - £32000 per annum
LocationWakefield
Job type Permanent
Discipline Infrastructure ​
ReferenceHB-18-2
Contact NameHolly Blaylock

Job description

Job Title: 2nd Line Support Analyst
Location: Wakefield, UK
Salary: £30k

We are seeking a highly skilled and motivated 2nd Line Support Analyst to join a fantastic team based in Normanton. This is an exciting opportunity to work on-premises, utilizing the latest Microsoft technologies, and act as a crucial point of escalation from the first line of support. If you thrive in a fast-paced environment, have exceptional problem-solving skills, and enjoy working with cutting-edge technology, we want to hear from you!

Key Responsibilities:
  • Provide expert 2nd line technical support on the Microsoft technology stack.
  • Act as a point of escalation for complex technical issues from the first line support team.
  • Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications.
  • Collaborate with other IT professionals to ensure efficient operation of the organization’s IT systems.
  • Develop and maintain comprehensive documentation for all solutions implemented.
  • Contribute to the improvement of existing processes and procedures.
Requirements:
  • Proven experience as a 2nd Line Support Analyst, preferably in a Microsoft technology environment.
  • Strong knowledge of Microsoft Windows operating systems and Microsoft Office Suite.
  • Familiarity with Active Directory, Exchange Server, and other Microsoft server technologies.
  • Excellent problem-solving skills and the ability to work under pressure.
  • Effective communication skills, both verbal and written, to interact with users and team members.
  • A valid driving license and passport are necessary for occasional travel and client interactions.
Benefits:
  • Competitive salary and performance-based incentives.
  • Opportunities for career advancement and skill development.
  • Friendly and collaborative work environment.
  • Company-sponsored training and certifications.
  • Opportunities to travel abroad with work
  • Generous vacation and paid time off policy.

If you are passionate about technology, enjoy solving complex problems, and want to be a part of a growing organization that is focussed on developing both personal and professional growth then please apply now!