3 weeks ago

Senior CRM Account Manager

London Competitive Permanent

Role: Senior CRM Account Manager

Location: London with Flexi working

Salary: £45,000

An agency that looks after an impressive portfolio of big named global clients, working across a variety of B2B to B2C accounts. This agency always invests in cutting-edge technology, so you’ll have the very best tools to work with and you’ll be trained on the latest platforms. Working on their CRM and Email campaigns, ensuring projects are delivered effectively, and managing the client relationship throughout.Delivering projects through all stages of the process from proposal, discovery to testing and deployment and then tracking campaign success.

Offices are based across the world, offering multiple opportunities whilst working for this agency. London offices are stunning, and the company offers extensive benefits and incentives. Operating under hybrid working, so popping into the office twice a week.

  • Managing a small team of account managers
  • Interest in data, break down analytics, providing insights for ongoing campaigns
  • Building client relationships from pitching, briefing, and regularly updating on accounts
  • CRM management and experience working on various CRM platforms
  • Knowledge of Email campaigns and an understanding of how they are built, tested and executed
  • Leading on best practices for email design and build
  • Project management, including budget management, delivery, and communications across the accounts and progress of each project
  • Developing and growing client accounts whilst retaining client satisfaction
  • Writing creative briefs and client proposals
  • Ensuring CRM activities are delivered to a high standard, responsible for the continually improving business efficiency
  • Identifying new technologies and platforms to bring into the agency and client offering
  • Agency experience is required and CRM, email campaign experience

Key Skills: Agency, CRM, Email, targeted campaigns, project management, budget management, Salesforce, Eloqua, Automated campaigns, automation email, email campaigns, marketing, digital, client management, account manager, senior account manager, CRM Platform, analysis, data, retail, B2B, B2C, insights

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