Third Line Support Engineer

Job Title: 2nd/3rd line Support Engineer (MSP Experience Required)

Salary: £32,000 - £ 36,000

Location: Reading

The Role

A leading Managed Service Provider is seeking a talented 3rd line support engineer to join their dynamic team. Specializing in IT support, CRM, and software development, this organization is dedicated to providing excellent service to its clients while fostering a supportive and growth-oriented workplace.

Perks and Benefits:

• Competitive salary
• 22 days holiday (increasing with tenure)
• Matched company pension scheme
• Bereavement leave
• Sick pay
• Free on-site parking
• Monthly team lunch clubs and social events
• Onsite facilities, including a pool table and football table
• Company laptop
• This role also offers career development opportunities, with a focus on supporting employees to achieve their professional goals.

Key Responsibilities

• Provide technical support via phone, email, or in person.
• Troubleshoot and resolve issues with operating systems, software applications, and hardware
• (including desktops, laptops, servers, routers, printers, and firewalls).
• Log and manage incidents using the service desk ticketing system.
• Set up and configure computer systems.
• Document customer interactions, solutions, and processes to build a comprehensive
• knowledge base.
• Collaborate with team members to escalate and resolve complex issues.
• Contribute to team development by sharing knowledge and assisting with training.
• Create and maintain technical documentation and reports.

Requirements

• Proficiency in Windows operating systems and networking essentials (knowledge of MacOS is a plus).
• Strong knowledge of: Windows Server (Domains, Active Directory, DHCP, DNS), Microsoft 365 (Teams, Exchange, SharePoint, Intune, AutoPilot), Virtualization platforms (VMware ESX, vCenter, or Hyper-V), Familiarity with remote desktop tools and help desk software.

Desirable

• Additional experience with Sophos, Egnyte, or Ubiquiti is highly desirable