IT Support Engineer

Role: IT Support Engineer

Location: Munich (On-Site Working)

Salary: Up to €48k

A market-leading media company (specialising in VR solutions for entertainment and enterprise) are seeking an experienced IT Support Engineer to join their team. While working flexible shifts, the successful candidate will oversee the day-to-day support of products and services to ensure clients’ requirements are met.

Main Duties:

• Provide remote support for hardware and software
• Troubleshoot system and network problems
• Diagnose and resolve hardware or software faults
• Respond promptly within agreed time limits to call-outs
• Maintain continuous focus on a task until completion
• Prioritize and manage multiple open cases simultaneously
• Test and evaluate new technology

Skills & Experience required:

• C1 LEVEL GERMAN AND ENGLISH LANGUAGE SKILLS
• Experience with how software and operating systems work
• Logical thinking
• Ability to problem-solve
• Attention to detail
• Strong customer service skills
• Confidently communicate problems and solutions to clients

In return they can offer:

• You will join a highly motivated and talented team whilst working in one of the coolest industries of them all!
• Personalised onboarding to ensure a smooth transition into the team
• Work in flat hierarchies within a flexible working environment
• Work in a modern, central workplace with food and drink on-site
• Attend regular company events and nights out

If you are an experienced IT Support Engineer and think this role might be of interest, apply now or contact Mia Partridge to find out more.