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Holly Blaylock
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Holly Blaylock

Information Technology Recruitment - UK

​Originally from a Criminal Justice background, now channeling a want to help people into finding the best Infrastructure candidates on the market. Can be found planning a big festival or a ski trip in Europe with friends.

3rd Line Technical Engineer

Ivybridge£35000 - £38000 per annum

Job Title: 3rd Line Support AnalystSalary: Up to £38k DOELocation: IvybridgeMy client, a fantastic Law Firm is looking for a 3rd Line Support Analyst to join their growing team! This is a fantastic opportunity for the right candidate to join their team as the business is growing! This role offers fantastic progression internally, in addition to fantastic perks such as 28 days annual leave, private medical insurance and discounted gym memberships!Responsibilities:As a 3rd Line Support Analyst, you will play a crucial role in ensuring the stability, efficiency, and security of the IT infrastructure. Your primary responsibilities will include:Provide expert-level technical support to resolve complex issues escalated from the 1st and 2nd line support teams.Diagnose and troubleshoot issues related to the Microsoft tech stack, including Windows Server environments, Office 365 solutions, Azure Active Directory, Intune, SCCM, and Teams.Administer and maintain Microsoft Server environments with a focus on performance, security, and reliability.Collaborate with cross-functional teams to implement and manage solutions based on business requirements.Apply ITIL best practices to incident, problem, change, and configuration management processes.Participate in the continuous improvement of ITIL processes to enhance service delivery and customer satisfaction.Develop and maintain SQL-based reports to provide insights into system performance and aid in decision-making processes.Analyse data and provide recommendations for optimising system performance.Requirements:Proven experience in a 3rd line support role, demonstrating expertise in the Microsoft tech stack.Excellent working knowledge of Microsoft Server environments, Office 365 solutions (Azure Active Directory, Intune, SCCM, Teams), and SQL Reporting.Relevant certifications such as MCSE, ITIL Foundation, and others are highly desirable.Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.Excellent communication skills with the ability to convey technical information to non-technical stakeholders.Ability to collaborate effectively within a team and across departments.This role welcomes applications from individuals of all backgrounds, however, it is not accepting applications from candidates living outside of the UK. If you are deemed suitable for the role then someone will be in contact.

3rd Line Technical Engineer

Weston-super-Mare£35000 - £38000 per annum

Job Title: 3rd Line Support AnalystSalary: Up to £38k DOELocation: Weston-super-MareMy client, a fantastic Law Firm is looking for a 3rd Line Support Analyst to join their growing team! This is a fantastic opportunity for the right candidate to join their team as the business is growing! This role offers fantastic progression internally, in addition to fantastic perks such as 28 days annual leave, private medical insurance and discounted gym memberships!Responsibilities:As a 3rd Line Support Analyst, you will play a crucial role in ensuring the stability, efficiency, and security of the IT infrastructure. Your primary responsibilities will include:Provide expert-level technical support to resolve complex issues escalated from the 1st and 2nd line support teams.Diagnose and troubleshoot issues related to the Microsoft tech stack, including Windows Server environments, Office 365 solutions, Azure Active Directory, Intune, SCCM, and Teams.Administer and maintain Microsoft Server environments with a focus on performance, security, and reliability.Collaborate with cross-functional teams to implement and manage solutions based on business requirements.Apply ITIL best practices to incident, problem, change, and configuration management processes.Participate in the continuous improvement of ITIL processes to enhance service delivery and customer satisfaction.Develop and maintain SQL-based reports to provide insights into system performance and aid in decision-making processes.Analyse data and provide recommendations for optimising system performance.Requirements:Proven experience in a 3rd line support role, demonstrating expertise in the Microsoft tech stack.Excellent working knowledge of Microsoft Server environments, Office 365 solutions (Azure Active Directory, Intune, SCCM, Teams), and SQL Reporting.Relevant certifications such as MCSE, ITIL Foundation, and others are highly desirable.Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.Excellent communication skills with the ability to convey technical information to non-technical stakeholders.Ability to collaborate effectively within a team and across departments.This role welcomes applications from individuals of all backgrounds, however, it is not accepting applications from candidates living outside of the UK. If you are deemed suitable for the role then someone will be in contact.

3rd Line Technical Engineer

Saltash£35000 - £38000 per annum

Job Title: 3rd Line Support AnalystSalary: Up to £38k DOELocation: SaltashMy client, a fantastic Law Firm is looking for a 3rd Line Support Analyst to join their growing team! This is a fantastic opportunity for the right candidate to join their team as the business is growing! This role offers fantastic progression internally, in addition to fantastic perks such as 28 days annual leave, private medical insurance and discounted gym memberships!Responsibilities:As a 3rd Line Support Analyst, you will play a crucial role in ensuring the stability, efficiency, and security of the IT infrastructure. Your primary responsibilities will include:Provide expert-level technical support to resolve complex issues escalated from the 1st and 2nd line support teams.Diagnose and troubleshoot issues related to the Microsoft tech stack, including Windows Server environments, Office 365 solutions, Azure Active Directory, Intune, SCCM, and Teams.Administer and maintain Microsoft Server environments with a focus on performance, security, and reliability.Collaborate with cross-functional teams to implement and manage solutions based on business requirements.Apply ITIL best practices to incident, problem, change, and configuration management processes.Participate in the continuous improvement of ITIL processes to enhance service delivery and customer satisfaction.Develop and maintain SQL-based reports to provide insights into system performance and aid in decision-making processes.Analyse data and provide recommendations for optimising system performance.Requirements:Proven experience in a 3rd line support role, demonstrating expertise in the Microsoft tech stack.Excellent working knowledge of Microsoft Server environments, Office 365 solutions (Azure Active Directory, Intune, SCCM, Teams), and SQL Reporting.Relevant certifications such as MCSE, ITIL Foundation, and others are highly desirable.Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.Excellent communication skills with the ability to convey technical information to non-technical stakeholders.Ability to collaborate effectively within a team and across departments.This role welcomes applications from individuals of all backgrounds, however, it is not accepting applications from candidates living outside of the UK. If you are deemed suitable for the role then someone will be in contact.

3rd Line Technical Engineer

Exeter£35000 - £38000 per annum

Job Title: 3rd Line Support AnalystSalary: Up to £38k DOELocation: ExeterMy client, a fantastic Law Firm is looking for a 3rd Line Support Analyst to join their growing team! This is a fantastic opportunity for the right candidate to join their team as the business is growing! This role offers fantastic progression internally, in addition to fantastic perks such as 28 days annual leave, private medical insurance and discounted gym memberships!Responsibilities:As a 3rd Line Support Analyst, you will play a crucial role in ensuring the stability, efficiency, and security of the IT infrastructure. Your primary responsibilities will include:Provide expert-level technical support to resolve complex issues escalated from the 1st and 2nd line support teams.Diagnose and troubleshoot issues related to the Microsoft tech stack, including Windows Server environments, Office 365 solutions, Azure Active Directory, Intune, SCCM, and Teams.Administer and maintain Microsoft Server environments with a focus on performance, security, and reliability.Collaborate with cross-functional teams to implement and manage solutions based on business requirements.Apply ITIL best practices to incident, problem, change, and configuration management processes.Participate in the continuous improvement of ITIL processes to enhance service delivery and customer satisfaction.Develop and maintain SQL-based reports to provide insights into system performance and aid in decision-making processes.Analyse data and provide recommendations for optimising system performance.Requirements:Proven experience in a 3rd line support role, demonstrating expertise in the Microsoft tech stack.Excellent working knowledge of Microsoft Server environments, Office 365 solutions (Azure Active Directory, Intune, SCCM, Teams), and SQL Reporting.Relevant certifications such as MCSE, ITIL Foundation, and others are highly desirable.Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.Excellent communication skills with the ability to convey technical information to non-technical stakeholders.Ability to collaborate effectively within a team and across departments.This role welcomes applications from individuals of all backgrounds, however, it is not accepting applications from candidates living outside of the UK. If you are deemed suitable for the role then someone will be in contact.

Audio Visual Systems Analyst - 12 month FTC

Greater London£40000 - £45000 per annum

Role: Audio Visual Analyst - 12 month FTCSalary: Up to £45k DOELocation: London (on site)Digital Waffle is looking for an Audio Video Analyst to join a fantastic Law Firm based in the heart of London! This is a fantastic opportunity for a budding AV Analyst to take ownership of requests and incidents that have been assigned to the AV team, and to deliver resolutions. Role OverviewProvide support for audiovisual (AV) meeting rooms and events.Tasks involve managing meeting requests from initial acceptance through scheduling, setup, operation, and teardown.Ensure prompt action on all requests by actively monitoring the AV inbox.Promptly address incidents and seek proactive improvements.Recommend enhancements to existing processes or propose new ones.Handle coordination, scheduling, launching, management, and troubleshooting of cloud collaboration services such as Zoom, MS Teams, and Webex.Administer cloud collaboration services as service owners.Record requests, incidents, and work performed in the IT ticketing system.Resolve faults in AV systems and services, escalating when necessary.Maintain effective communication with teammates, lawyers, business services employees, clients, and vendors.Support various projects including new buildouts, implementation of AV kits, technology testing, and IT projects affecting AV systems/services.Collaborate with teams across the firm to deliver seamless AV services.Lead or provide backup support for firm-wide multi-point video conferences.Undertake tasks related to AV media recording, duplication, and basic editing.Manage inventory of AV equipment and supplies, ensuring organised storage space and timely replacement of non-functional items.Keep AV equipment and storage areas clean, organised, and well-maintained.Provide individual instruction and support for equipment setup and operation to partners, lawyers, employees, administrators, and clients.Requirements2-4 years working in a front like AV Analyst roleProficient in the administration and management of cloud collaboration platforms, notably Zoom and MS Teams.Familiarity with conference room booking systems and IT ticketing platforms.Skilled in using Cisco TMS and Zoom Device Management tools.Possess CTS certification or other relevant certifications in the AV industry or related technologies.Previous experience working in a law firm setting.Proven track record in providing daily audiovisual support for meetings and events in corporate or professional services settings.Experience overseeing major client events held in specialised venues like auditoriums.Proficiency in using Adobe Premiere for video editing tasks.Ability to lift, transfer, and assemble computer and AV equipment, including monitors, which may weigh up to 40 pounds.Demonstrable understanding of LAN, WAN, Wi-Fi, and network principles in the delivery of AV service.Ability to operate and provide service using Windows, Apple, Crestron, BiAmp, Shure, and Cisco devices and products.Working HoursFollowing initial onboarding and training, employees may be assigned regular start times, either as early shifts (between 7-8 am) or late shifts (between 9-11 am), as needed for departmental coverage.Occasional overtime, weekend, or holiday work may be necessary, requiring flexibility with a standard 40-hour workweek.Given the essential nature of this role, all staff members are expected to work on-site regularly. Remote or agile working arrangements are not suitable for this position.If this sounds like it could be the role for you then please apply now! Please note that this client does not offer sponsorship and does not accept candidates from outside of the UK.

3rd Line Technical Engineer

Bristol£35000 - £38000 per annum

Job Title: 3rd Line Support AnalystSalary: Up to £38k DOELocation: BristolMy client, a fantastic Law Firm is looking for a 3rd Line Support Analyst to join their growing team! This is a fantastic opportunity for the right candidate to join their team as the business is growing! This role offers fantastic progression internally, in addition to fantastic perks such as 28 days annual leave, private medical insurance and discounted gym memberships!Responsibilities:As a 3rd Line Support Analyst, you will play a crucial role in ensuring the stability, efficiency, and security of the IT infrastructure. Your primary responsibilities will include:Provide expert-level technical support to resolve complex issues escalated from the 1st and 2nd line support teams.Diagnose and troubleshoot issues related to the Microsoft tech stack, including Windows Server environments, Office 365 solutions, Azure Active Directory, Intune, SCCM, and Teams.Administer and maintain Microsoft Server environments with a focus on performance, security, and reliability.Collaborate with cross-functional teams to implement and manage solutions based on business requirements.Apply ITIL best practices to incident, problem, change, and configuration management processes.Participate in the continuous improvement of ITIL processes to enhance service delivery and customer satisfaction.Develop and maintain SQL-based reports to provide insights into system performance and aid in decision-making processes.Analyse data and provide recommendations for optimising system performance.Requirements:Proven experience in a 3rd line support role, demonstrating expertise in the Microsoft tech stack.Excellent working knowledge of Microsoft Server environments, Office 365 solutions (Azure Active Directory, Intune, SCCM, Teams), and SQL Reporting.Relevant certifications such as MCSE, ITIL Foundation, and others are highly desirable.Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.Excellent communication skills with the ability to convey technical information to non-technical stakeholders.Ability to collaborate effectively within a team and across departments.This role welcomes applications from individuals of all backgrounds, however, it is not accepting applications from candidates living outside of the UK. If you are deemed suitable for the role then someone will be in contact.

Audio Visual Systems Analyst - 12 month FTC

London£40000 - £45000 per annum

Role: Audio Visual Analyst - 12 month FTCSalary: Up to £45k DOELocation: London (on site)Digital Waffle is looking for an Audio Video Analyst to join a fantastic Law Firm based in the heart of London! This is a fantastic opportunity for a budding AV Analyst to take ownership of requests and incidents that have been assigned to the AV team, and to deliver resolutions. Role OverviewProvide support for audiovisual (AV) meeting rooms and events.Tasks involve managing meeting requests from initial acceptance through scheduling, setup, operation, and teardown.Ensure prompt action on all requests by actively monitoring the AV inbox.Promptly address incidents and seek proactive improvements.Recommend enhancements to existing processes or propose new ones.Handle coordination, scheduling, launching, management, and troubleshooting of cloud collaboration services such as Zoom, MS Teams, and Webex.Administer cloud collaboration services as service owners.Record requests, incidents, and work performed in the IT ticketing system.Resolve faults in AV systems and services, escalating when necessary.Maintain effective communication with teammates, lawyers, business services employees, clients, and vendors.Support various projects including new buildouts, implementation of AV kits, technology testing, and IT projects affecting AV systems/services.Collaborate with teams across the firm to deliver seamless AV services.Lead or provide backup support for firm-wide multi-point video conferences.Undertake tasks related to AV media recording, duplication, and basic editing.Manage inventory of AV equipment and supplies, ensuring organised storage space and timely replacement of non-functional items.Keep AV equipment and storage areas clean, organised, and well-maintained.Provide individual instruction and support for equipment setup and operation to partners, lawyers, employees, administrators, and clients.Requirements2-4 years working in a front like AV Analyst roleProficient in the administration and management of cloud collaboration platforms, notably Zoom and MS Teams.Familiarity with conference room booking systems and IT ticketing platforms.Skilled in using Cisco TMS and Zoom Device Management tools.Possess CTS certification or other relevant certifications in the AV industry or related technologies.Previous experience working in a law firm setting.Proven track record in providing daily audiovisual support for meetings and events in corporate or professional services settings.Experience overseeing major client events held in specialised venues like auditoriums.Proficiency in using Adobe Premiere for video editing tasks.Ability to lift, transfer, and assemble computer and AV equipment, including monitors, which may weigh up to 40 pounds.Demonstrable understanding of LAN, WAN, Wi-Fi, and network principles in the delivery of AV service.Ability to operate and provide service using Windows, Apple, Crestron, BiAmp, Shure, and Cisco devices and products.Working HoursFollowing initial onboarding and training, employees may be assigned regular start times, either as early shifts (between 7-8 am) or late shifts (between 9-11 am), as needed for departmental coverage.Occasional overtime, weekend, or holiday work may be necessary, requiring flexibility with a standard 40-hour workweek.Given the essential nature of this role, all staff members are expected to work on-site regularly. Remote or agile working arrangements are not suitable for this position.If this sounds like it could be the role for you then please apply now! Please note that this client does not offer sponsorship and does not accept candidates from outside of the UK.

3rd Line Technical Engineer

Bristol£35000 - £38000 per annum

Job Title: 3rd Line Support AnalystSalary: Up to £38k DOELocation: BristolMy client, a fantastic Law Firm is looking for a 3rd Line Support Analyst to join their growing team! This is a fantastic opportunity for the right candidate to join their team as the business is growing! This role offers fantastic progression internally, in addition to fantastic perks such as 28 days annual leave, private medical insurance and discounted gym memberships!Responsibilities:As a 3rd Line Support Analyst, you will play a crucial role in ensuring the stability, efficiency, and security of the IT infrastructure. Your primary responsibilities will include:Provide expert-level technical support to resolve complex issues escalated from the 1st and 2nd line support teams.Diagnose and troubleshoot issues related to the Microsoft tech stack, including Windows Server environments, Office 365 solutions, Azure Active Directory, Intune, SCCM, and Teams.Administer and maintain Microsoft Server environments with a focus on performance, security, and reliability.Collaborate with cross-functional teams to implement and manage solutions based on business requirements.Apply ITIL best practices to incident, problem, change, and configuration management processes.Participate in the continuous improvement of ITIL processes to enhance service delivery and customer satisfaction.Develop and maintain SQL-based reports to provide insights into system performance and aid in decision-making processes.Analyse data and provide recommendations for optimising system performance.Requirements:Proven experience in a 3rd line support role, demonstrating expertise in the Microsoft tech stack.Excellent working knowledge of Microsoft Server environments, Office 365 solutions (Azure Active Directory, Intune, SCCM, Teams), and SQL Reporting.Relevant certifications such as MCSE, ITIL Foundation, and others are highly desirable.Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.Excellent communication skills with the ability to convey technical information to non-technical stakeholders.Ability to collaborate effectively within a team and across departments.This role welcomes applications from individuals of all backgrounds, however, it is not accepting applications from candidates living outside of the UK. If you are deemed suitable for the role then someone will be in contact.

3rd Line Technical Engineer

Exeter£35000 - £38000 per annum

Job Title: 3rd Line Support AnalystSalary: Up to £38k DOELocation: ExeterMy client, a fantastic Law Firm is looking for a 3rd Line Support Analyst to join their growing team! This is a fantastic opportunity for the right candidate to join their team as the business is growing! This role offers fantastic progression internally, in addition to fantastic perks such as 28 days annual leave, private medical insurance and discounted gym memberships!Responsibilities:As a 3rd Line Support Analyst, you will play a crucial role in ensuring the stability, efficiency, and security of the IT infrastructure. Your primary responsibilities will include:Provide expert-level technical support to resolve complex issues escalated from the 1st and 2nd line support teams.Diagnose and troubleshoot issues related to the Microsoft tech stack, including Windows Server environments, Office 365 solutions, Azure Active Directory, Intune, SCCM, and Teams.Administer and maintain Microsoft Server environments with a focus on performance, security, and reliability.Collaborate with cross-functional teams to implement and manage solutions based on business requirements.Apply ITIL best practices to incident, problem, change, and configuration management processes.Participate in the continuous improvement of ITIL processes to enhance service delivery and customer satisfaction.Develop and maintain SQL-based reports to provide insights into system performance and aid in decision-making processes.Analyse data and provide recommendations for optimising system performance.Requirements:Proven experience in a 3rd line support role, demonstrating expertise in the Microsoft tech stack.Excellent working knowledge of Microsoft Server environments, Office 365 solutions (Azure Active Directory, Intune, SCCM, Teams), and SQL Reporting.Relevant certifications such as MCSE, ITIL Foundation, and others are highly desirable.Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.Excellent communication skills with the ability to convey technical information to non-technical stakeholders.Ability to collaborate effectively within a team and across departments.This role welcomes applications from individuals of all backgrounds, however, it is not accepting applications from candidates living outside of the UK. If you are deemed suitable for the role then someone will be in contact.

3rd Line Technical Engineer

Saltash£35000 - £38000 per annum

Job Title: 3rd Line Support AnalystSalary: Up to £38k DOELocation: SaltashMy client, a fantastic Law Firm is looking for a 3rd Line Support Analyst to join their growing team! This is a fantastic opportunity for the right candidate to join their team as the business is growing! This role offers fantastic progression internally, in addition to fantastic perks such as 28 days annual leave, private medical insurance and discounted gym memberships!Responsibilities:As a 3rd Line Support Analyst, you will play a crucial role in ensuring the stability, efficiency, and security of the IT infrastructure. Your primary responsibilities will include:Provide expert-level technical support to resolve complex issues escalated from the 1st and 2nd line support teams.Diagnose and troubleshoot issues related to the Microsoft tech stack, including Windows Server environments, Office 365 solutions, Azure Active Directory, Intune, SCCM, and Teams.Administer and maintain Microsoft Server environments with a focus on performance, security, and reliability.Collaborate with cross-functional teams to implement and manage solutions based on business requirements.Apply ITIL best practices to incident, problem, change, and configuration management processes.Participate in the continuous improvement of ITIL processes to enhance service delivery and customer satisfaction.Develop and maintain SQL-based reports to provide insights into system performance and aid in decision-making processes.Analyse data and provide recommendations for optimising system performance.Requirements:Proven experience in a 3rd line support role, demonstrating expertise in the Microsoft tech stack.Excellent working knowledge of Microsoft Server environments, Office 365 solutions (Azure Active Directory, Intune, SCCM, Teams), and SQL Reporting.Relevant certifications such as MCSE, ITIL Foundation, and others are highly desirable.Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.Excellent communication skills with the ability to convey technical information to non-technical stakeholders.Ability to collaborate effectively within a team and across departments.This role welcomes applications from individuals of all backgrounds, however, it is not accepting applications from candidates living outside of the UK. If you are deemed suitable for the role then someone will be in contact.

3rd Line Technical Engineer

Weston-super-Mare£35000 - £38000 per annum

Job Title: 3rd Line Support AnalystSalary: Up to £38k DOELocation: Weston-super-MareMy client, a fantastic Law Firm is looking for a 3rd Line Support Analyst to join their growing team! This is a fantastic opportunity for the right candidate to join their team as the business is growing! This role offers fantastic progression internally, in addition to fantastic perks such as 28 days annual leave, private medical insurance and discounted gym memberships!Responsibilities:As a 3rd Line Support Analyst, you will play a crucial role in ensuring the stability, efficiency, and security of the IT infrastructure. Your primary responsibilities will include:Provide expert-level technical support to resolve complex issues escalated from the 1st and 2nd line support teams.Diagnose and troubleshoot issues related to the Microsoft tech stack, including Windows Server environments, Office 365 solutions, Azure Active Directory, Intune, SCCM, and Teams.Administer and maintain Microsoft Server environments with a focus on performance, security, and reliability.Collaborate with cross-functional teams to implement and manage solutions based on business requirements.Apply ITIL best practices to incident, problem, change, and configuration management processes.Participate in the continuous improvement of ITIL processes to enhance service delivery and customer satisfaction.Develop and maintain SQL-based reports to provide insights into system performance and aid in decision-making processes.Analyse data and provide recommendations for optimising system performance.Requirements:Proven experience in a 3rd line support role, demonstrating expertise in the Microsoft tech stack.Excellent working knowledge of Microsoft Server environments, Office 365 solutions (Azure Active Directory, Intune, SCCM, Teams), and SQL Reporting.Relevant certifications such as MCSE, ITIL Foundation, and others are highly desirable.Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.Excellent communication skills with the ability to convey technical information to non-technical stakeholders.Ability to collaborate effectively within a team and across departments.This role welcomes applications from individuals of all backgrounds, however, it is not accepting applications from candidates living outside of the UK. If you are deemed suitable for the role then someone will be in contact.

3rd Line Technical Engineer

Ivybridge£35000 - £38000 per annum

Job Title: 3rd Line Support AnalystSalary: Up to £38k DOELocation: IvybridgeMy client, a fantastic Law Firm is looking for a 3rd Line Support Analyst to join their growing team! This is a fantastic opportunity for the right candidate to join their team as the business is growing! This role offers fantastic progression internally, in addition to fantastic perks such as 28 days annual leave, private medical insurance and discounted gym memberships!Responsibilities:As a 3rd Line Support Analyst, you will play a crucial role in ensuring the stability, efficiency, and security of the IT infrastructure. Your primary responsibilities will include:Provide expert-level technical support to resolve complex issues escalated from the 1st and 2nd line support teams.Diagnose and troubleshoot issues related to the Microsoft tech stack, including Windows Server environments, Office 365 solutions, Azure Active Directory, Intune, SCCM, and Teams.Administer and maintain Microsoft Server environments with a focus on performance, security, and reliability.Collaborate with cross-functional teams to implement and manage solutions based on business requirements.Apply ITIL best practices to incident, problem, change, and configuration management processes.Participate in the continuous improvement of ITIL processes to enhance service delivery and customer satisfaction.Develop and maintain SQL-based reports to provide insights into system performance and aid in decision-making processes.Analyse data and provide recommendations for optimising system performance.Requirements:Proven experience in a 3rd line support role, demonstrating expertise in the Microsoft tech stack.Excellent working knowledge of Microsoft Server environments, Office 365 solutions (Azure Active Directory, Intune, SCCM, Teams), and SQL Reporting.Relevant certifications such as MCSE, ITIL Foundation, and others are highly desirable.Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.Excellent communication skills with the ability to convey technical information to non-technical stakeholders.Ability to collaborate effectively within a team and across departments.This role welcomes applications from individuals of all backgrounds, however, it is not accepting applications from candidates living outside of the UK. If you are deemed suitable for the role then someone will be in contact.