Holly Blaylock

Role: System AdministratorLocation: BirminghamSalary: Up to £50kRole overview:Digital Waffle is looking for an experienced Infrastructure Engineer to join a long-standing client, based from the office 1-2 days a week. Are you a driven individual seeking a career where you can learn and grow from the moment you start? This is a fantastic opportunity for the right candidate to join a company that will actively encourage your personal and professional development. They invest in employees' success by providing ongoing training, mentorship programs, and opportunities to take on challenging projects.Responsibilities:User Management: Secure user accounts & access controlLaptop Management: Deploy, configure & maintain laptopsServer Management: Install, configure & maintain physical/virtual serversNetwork Management: Maintain network health & efficiencySAM Management: Implement & manage SAM tools for licensing optimizationAnti-virus Management: Deploy & maintain anti-virus across the networkRequirements:Minimum 4 years' experience as a System AdministratorStrong Windows expertise (Active Directory essential)Proficiency with Microsoft Exchange & SQL ServerMulti-layered network navigation skillsMicrosoft 365 administration experienceAdvantageous:SAN (Powerstore) management experienceBasic Linux understandingIf this sounds like it could be the role for you, then please apply now! Please note this role is not accepting applicants based outside of the UK, and does not offer sponsorship. If you are deemed suitable, someone will be in contact with you.

Role: Infrastructure EngineerLocation: BirminghamSalary: Up to £50kRole overview:Digital Waffle is looking for an experienced Infrastructure Engineer to join a long-standing client, based from the office 1-2 days a week. Are you a driven individual seeking a career where you can learn and grow from the moment you start? This is a fantastic opportunity for the right candidate to join a company that will actively encourage your personal and professional development. They invest in employees' success by providing ongoing training, mentorship programs, and opportunities to take on challenging projects.Responsibilities:User Management: Secure user accounts & access controlLaptop Management: Deploy, configure & maintain laptopsServer Management: Install, configure & maintain physical/virtual serversNetwork Management: Maintain network health & efficiencySAM Management: Implement & manage SAM tools for licensing optimizationAnti-virus Management: Deploy & maintain anti-virus across the networkRequirements:Minimum 4 years' experience as a System AdministratorStrong Windows expertise (Active Directory essential)Proficiency with Microsoft Exchange & SQL ServerMulti-layered network navigation skillsMicrosoft 365 administration experienceAdvantageous:SAN (Powerstore) management experienceBasic Linux understandingIf this sounds like it could be the role for you, then please apply now! Please note this role is not accepting applicants based outside of the UK, and does not offer sponsorship. If you are deemed suitable, someone will be in contact with you.

Role: Service Desk ManagerLocation: WinchesterSalary: Up to 40k DOEDigital Waffle is looking for a Service Desk Manager to join a fantastic client based in the heart of Southampton. This role is perfect for someone with a few years of management experience on a Service Desk, or who has been working on the third line with a solid understanding of processes that are looking to take the step into a management position. Key Skills:Microsoft stack (Azure, AD, Exchange etc)Networking (TCP/IP, DNS, DHCP, etc.)Firewall, Router and Switch ManagementRemote Access and VPNKey Responsibilities:Foster a collaborative environment that leverages knowledge sharing and promotes individual skill development in areas like incident management, problem management, and service request fulfillment.Utilize KPIs (e.g., First Call Resolution Rate, Mean Resolution Time) to set achievable goals, monitor team performance, and identify areas for improvement.Oversee ticket assignment using tools like round-robin or skill-based routing, manage technician queues, and ensure adherence to service level agreements (SLAs).Develop and implement efficient workflows that align with ITIL best practices, including incident escalation procedures, change management processes, and knowledge base maintenance.Assist technicians in tackling complex customer issues by leveraging your own technical expertise and guiding them towards efficient troubleshooting and resolution.Identify situations requiring escalation to the infrastructure team, ensuring clear communication and seamless handover through detailed ticket notes and knowledge transfer.Manage the recruitment process for new Service Desk team members, ensuring a smooth onboarding experience with comprehensive training on ticketing systems (e.g., ServiceNow, Zendesk) and relevant IT support methodologies.Optimise team resources through effective scheduling and workload management, ensuring smooth operations during periods of staff leave or unexpected incidents.Drive continuous service improvement by analysing trends in ticket volume, resolution times, and customer satisfaction metrics, and implementing process changes accordingly.To lead our IT support charge, you'll possess:Minimum 5 years of experience in a Service Desk or related IT support role.Proven leadership and team management skills with a focus on IT service delivery.Strong understanding of IT service desk best practices, ITSM methodologies (e.g., ITIL v4), and incident management frameworks.In-depth knowledge of ticketing systems and performance management tools.Experience working in a fast-paced, customer-centric environment.Excellent communication, interpersonal, and problem-solving abilities.This role offers a competitive salary and benefits package, with the opportunity to work in a dynamic and supportive environment! If it sounds like it could be the one for you then please apply now!Please note this role is not accepting applicants from outside of the UK and does not offer sponsorship.

Role: Azure Cloud EngineerLocation: Fully remote (UK)Salary: Up to 65k DOEI am looking for an Azure Cloud Engineer for a fantastic Managed Service Provider! This role is fully remote, and the client is based in Birmingham. This is a fantastic opportunity for a seasoned Cloud Engineer who is experienced working with the Microsoft Tech Stack to join a company that is going to push for progression!Key Skills:AzureVMWareMicrosoft Tech StackManaged Service ProviderKey Responsibilities:Design and implement secure and scalable Azure infrastructure solutions, leveraging infrastructure as a service (IaaS) and platform as a service (PaaS) offerings.Migrate existing on-premises workloads (including VMware) to the Azure cloud, ensuring a smooth and seamless transition.Manage and optimize Azure resources, including virtual machines, storage, networking, and security services.Automate infrastructure provisioning and management using tools like Azure Resource Manager (ARM) templates.Configure and manage Azure Active Directory (AAD) for secure access and identity management.Provide ongoing support and troubleshooting for Azure deployments, ensuring optimal performance and uptime.Collaborate with internal teams (e.g., network engineers) and external clients to understand their needs and deliver tailored solutions.Stay up-to-date with the latest advancements in Azure technologies and best practices.To be successful in this role, you'll possess:A minimum of 5 years of experience as an Azure Cloud Engineer or a similar role.Strong understanding of Azure IaaS and PaaS services, including virtual machines, storage, networking, and security.Experience with Azure Active Directory and identity management.Experience with Microsoft technologies (e.g., Windows Server, Active Directory) is a plus.Experience with VMware technologies is highly desirable.Proficiency in scripting languages like PowerShell is a plus.Excellent communication, collaboration, and problem-solving skills.A passion for learning and staying current with evolving cloud technologies.Azure certifications (AZ) are desirableThis role offers a competitive salary of up to £65k and a benefits package, along with the flexibility and freedom of a fully remote work environment!Please note this role is not accepting applicants from outside of the UK and does not offer sponsorship. If you are deemed suitable for the role, someone will be in contact with you.

Role: Service Desk ManagerLocation: SouthamptonSalary: Up to 40k DOEDigital Waffle is looking for a Service Desk Manager to join a fantastic client based in the heart of Southampton. This role is perfect for someone with a few years of management experience on a Service Desk, or who has been working on the third line with a solid understanding of processes that are looking to take the step into a management position. Key Skills:Microsoft stack (Azure, AD, Exchange etc)Networking (TCP/IP, DNS, DHCP, etc.)Firewall, Router and Switch ManagementRemote Access and VPNKey Responsibilities:Foster a collaborative environment that leverages knowledge sharing and promotes individual skill development in areas like incident management, problem management, and service request fulfillment.Utilize KPIs (e.g., First Call Resolution Rate, Mean Resolution Time) to set achievable goals, monitor team performance, and identify areas for improvement.Oversee ticket assignment using tools like round-robin or skill-based routing, manage technician queues, and ensure adherence to service level agreements (SLAs).Develop and implement efficient workflows that align with ITIL best practices, including incident escalation procedures, change management processes, and knowledge base maintenance.Assist technicians in tackling complex customer issues by leveraging your own technical expertise and guiding them towards efficient troubleshooting and resolution.Identify situations requiring escalation to the infrastructure team, ensuring clear communication and seamless handover through detailed ticket notes and knowledge transfer.Manage the recruitment process for new Service Desk team members, ensuring a smooth onboarding experience with comprehensive training on ticketing systems (e.g., ServiceNow, Zendesk) and relevant IT support methodologies.Optimise team resources through effective scheduling and workload management, ensuring smooth operations during periods of staff leave or unexpected incidents.Drive continuous service improvement by analysing trends in ticket volume, resolution times, and customer satisfaction metrics, and implementing process changes accordingly.To lead our IT support charge, you'll possess:Minimum 5 years of experience in a Service Desk or related IT support role.Proven leadership and team management skills with a focus on IT service delivery.Strong understanding of IT service desk best practices, ITSM methodologies (e.g., ITIL v4), and incident management frameworks.In-depth knowledge of ticketing systems and performance management tools.Experience working in a fast-paced, customer-centric environment.Excellent communication, interpersonal, and problem-solving abilities.This role offers a competitive salary and benefits package, with the opportunity to work in a dynamic and supportive environment! If it sounds like it could be the one for you then please apply now!Please note this role is not accepting applicants from outside of the UK and does not offer sponsorship.

Role: Azure Cloud EngineerLocation: Fully remote (UK)Salary: Up to 65k DOEI am looking for an Azure Cloud Engineer for a fantastic Managed Service Provider! This role is fully remote, and the client is based in Birmingham. This is a fantastic opportunity for a seasoned Cloud Engineer who is experienced working with the Microsoft Tech Stack to join a company that is going to push for progression!Key Skills:AzureVMWareMicrosoft Tech StackManaged Service ProviderKey Responsibilities:Design and implement secure and scalable Azure infrastructure solutions, leveraging infrastructure as a service (IaaS) and platform as a service (PaaS) offerings.Migrate existing on-premises workloads (including VMware) to the Azure cloud, ensuring a smooth and seamless transition.Manage and optimize Azure resources, including virtual machines, storage, networking, and security services.Automate infrastructure provisioning and management using tools like Azure Resource Manager (ARM) templates.Configure and manage Azure Active Directory (AAD) for secure access and identity management.Provide ongoing support and troubleshooting for Azure deployments, ensuring optimal performance and uptime.Collaborate with internal teams (e.g., network engineers) and external clients to understand their needs and deliver tailored solutions.Stay up-to-date with the latest advancements in Azure technologies and best practices.To be successful in this role, you'll possess:A minimum of 5 years of experience as an Azure Cloud Engineer or a similar role.Strong understanding of Azure IaaS and PaaS services, including virtual machines, storage, networking, and security.Experience with Azure Active Directory and identity management.Experience with Microsoft technologies (e.g., Windows Server, Active Directory) is a plus.Experience with VMware technologies is highly desirable.Proficiency in scripting languages like PowerShell is a plus.Excellent communication, collaboration, and problem-solving skills.A passion for learning and staying current with evolving cloud technologies.Azure certifications (AZ) are desirableThis role offers a competitive salary of up to £65k and a benefits package, along with the flexibility and freedom of a fully remote work environment!Please note this role is not accepting applicants from outside of the UK and does not offer sponsorship. If you are deemed suitable for the role, someone will be in contact with you.

Role: Azure Cloud EngineerLocation: Fully remote (UK)Salary: Up to 65k DOEI am looking for an Azure Cloud Engineer for a fantastic Managed Service Provider! This role is fully remote, and the client is based in Birmingham. This is a fantastic opportunity for a seasoned Cloud Engineer who is experienced working with the Microsoft Tech Stack to join a company that is going to push for progression!Key Skills:AzureVMWareMicrosoft Tech StackManaged Service ProviderKey Responsibilities:Design and implement secure and scalable Azure infrastructure solutions, leveraging infrastructure as a service (IaaS) and platform as a service (PaaS) offerings.Migrate existing on-premises workloads (including VMware) to the Azure cloud, ensuring a smooth and seamless transition.Manage and optimize Azure resources, including virtual machines, storage, networking, and security services.Automate infrastructure provisioning and management using tools like Azure Resource Manager (ARM) templates.Configure and manage Azure Active Directory (AAD) for secure access and identity management.Provide ongoing support and troubleshooting for Azure deployments, ensuring optimal performance and uptime.Collaborate with internal teams (e.g., network engineers) and external clients to understand their needs and deliver tailored solutions.Stay up-to-date with the latest advancements in Azure technologies and best practices.To be successful in this role, you'll possess:A minimum of 5 years of experience as an Azure Cloud Engineer or a similar role.Strong understanding of Azure IaaS and PaaS services, including virtual machines, storage, networking, and security.Experience with Azure Active Directory and identity management.Experience with Microsoft technologies (e.g., Windows Server, Active Directory) is a plus.Experience with VMware technologies is highly desirable.Proficiency in scripting languages like PowerShell is a plus.Excellent communication, collaboration, and problem-solving skills.A passion for learning and staying current with evolving cloud technologies.Azure certifications (AZ) are desirableThis role offers a competitive salary of up to £65k and a benefits package, along with the flexibility and freedom of a fully remote work environment!Please note this role is not accepting applicants from outside of the UK and does not offer sponsorship. If you are deemed suitable for the role, someone will be in contact with you.

Role: Azure Cloud EngineerLocation: Fully remote (UK)Salary: Up to 65k DOEI am looking for an Azure Cloud Engineer for a fantastic Managed Service Provider! This role is fully remote, and the client is based in Birmingham. This is a fantastic opportunity for a seasoned Cloud Engineer who is experienced working with the Microsoft Tech Stack to join a company that is going to push for progression!Key Skills:AzureVMWareMicrosoft Tech StackManaged Service ProviderKey Responsibilities:Design and implement secure and scalable Azure infrastructure solutions, leveraging infrastructure as a service (IaaS) and platform as a service (PaaS) offerings.Migrate existing on-premises workloads (including VMware) to the Azure cloud, ensuring a smooth and seamless transition.Manage and optimize Azure resources, including virtual machines, storage, networking, and security services.Automate infrastructure provisioning and management using tools like Azure Resource Manager (ARM) templates.Configure and manage Azure Active Directory (AAD) for secure access and identity management.Provide ongoing support and troubleshooting for Azure deployments, ensuring optimal performance and uptime.Collaborate with internal teams (e.g., network engineers) and external clients to understand their needs and deliver tailored solutions.Stay up-to-date with the latest advancements in Azure technologies and best practices.To be successful in this role, you'll possess:A minimum of 5 years of experience as an Azure Cloud Engineer or a similar role.Strong understanding of Azure IaaS and PaaS services, including virtual machines, storage, networking, and security.Experience with Azure Active Directory and identity management.Experience with Microsoft technologies (e.g., Windows Server, Active Directory) is a plus.Experience with VMware technologies is highly desirable.Proficiency in scripting languages like PowerShell is a plus.Excellent communication, collaboration, and problem-solving skills.A passion for learning and staying current with evolving cloud technologies.Azure certifications (AZ) are desirableThis role offers a competitive salary of up to £65k and a benefits package, along with the flexibility and freedom of a fully remote work environment!Please note this role is not accepting applicants from outside of the UK and does not offer sponsorship. If you are deemed suitable for the role, someone will be in contact with you.

Role: Azure Cloud EngineerLocation: Fully remote (UK)Salary: Up to 65k DOEI am looking for an Azure Cloud Engineer for a fantastic Managed Service Provider! This role is fully remote, and the client is based in Birmingham. This is a fantastic opportunity for a seasoned Cloud Engineer who is experienced working with the Microsoft Tech Stack to join a company that is going to push for progression!Key Skills:AzureVMWareMicrosoft Tech StackManaged Service ProviderKey Responsibilities:Design and implement secure and scalable Azure infrastructure solutions, leveraging infrastructure as a service (IaaS) and platform as a service (PaaS) offerings.Migrate existing on-premises workloads (including VMware) to the Azure cloud, ensuring a smooth and seamless transition.Manage and optimize Azure resources, including virtual machines, storage, networking, and security services.Automate infrastructure provisioning and management using tools like Azure Resource Manager (ARM) templates.Configure and manage Azure Active Directory (AAD) for secure access and identity management.Provide ongoing support and troubleshooting for Azure deployments, ensuring optimal performance and uptime.Collaborate with internal teams (e.g., network engineers) and external clients to understand their needs and deliver tailored solutions.Stay up-to-date with the latest advancements in Azure technologies and best practices.To be successful in this role, you'll possess:A minimum of 5 years of experience as an Azure Cloud Engineer or a similar role.Strong understanding of Azure IaaS and PaaS services, including virtual machines, storage, networking, and security.Experience with Azure Active Directory and identity management.Experience with Microsoft technologies (e.g., Windows Server, Active Directory) is a plus.Experience with VMware technologies is highly desirable.Proficiency in scripting languages like PowerShell is a plus.Excellent communication, collaboration, and problem-solving skills.A passion for learning and staying current with evolving cloud technologies.Azure certifications (AZ) are desirableThis role offers a competitive salary of up to £65k and a benefits package, along with the flexibility and freedom of a fully remote work environment!Please note this role is not accepting applicants from outside of the UK and does not offer sponsorship. If you are deemed suitable for the role, someone will be in contact with you.

Role: 2nd/3rd Line Support EngineerSalary: Up to 35k DOELocation: LeedsI am on the lookout skilled and passionate IT Support Specialist to join a fantastic, close knit team based in Carlisle. You'll play a crucial role in ensuring users have a smooth and efficient digital experience, whilst assisting with improving processes and making clients' experiences as smooth as possible!What you will be doing:Diagnose and troubleshoot complex IT issues across various platforms. You will need expertise in Microsoft Windows Server (AD, DHCP, DNS, Group Policy), Windows Desktops (10 & 11), Active Directory/Azure AD, Office 365 (Exchange, Teams, SharePoint), and networking (Switches, Firewalls, Routers, Wi-Fi).Assist users with navigating the intricacies of Microsoft Office applications and ensure their mobile devices are securely managed through your knowledge of MDM solutions.Implement robust data backup and recovery solutions, safeguarding our critical information.Work hand-in-hand with internal teams to ensure seamless IT operations and maintain a positive, collaborative environment.Maintain clear and concise communication with users of all technical backgrounds. Your ability to explain complex technical issues in an understandable way will build trust and ensure user satisfaction.We're looking for someone who possesses the following:Minimum 2-3 years' experience handling IT queries in a 2nd/3rd line support role.In-depth knowledge of Microsoft technologies: Windows Server (AD, DHCP, DNS, Group Policy), Windows Desktops (10 & 11), Active Directory/Azure AD, Office 365 (Exchange, Teams, SharePoint).Networking expertise (Switches, Firewalls, Routers, Wi-Fi) is a must.Familiarity with Microsoft Hyper-V virtualization is a plus.Excellent communication, problem-solving, and organisation skills are key.Maintain a customer-focused approach with a high attention to detail, ensuring every user feels valued and supported.Bonus Points for:Experience with specific backup & recovery methodsKnowledge of additional technologies (e.g., security solutions)A passion for continuous learning and staying up-to-date with the latest IT trendsIf this sounds like it could be the right role for you, then please apply now!This role is on site, therefore the right candidate will need to be able to commute into the office in central Carlisle. This role does not offer sponsorship and is not accepting applications from candidates outside of the UK. If you are deemed suitable for the role, then you will be contacted.

Role: 2nd/3rd Line Support EngineerSalary: Up to 35k DOELocation: LiverpoolI am on the lookout skilled and passionate IT Support Specialist to join a fantastic, close knit team based in Carlisle. You'll play a crucial role in ensuring users have a smooth and efficient digital experience, whilst assisting with improving processes and making clients' experiences as smooth as possible!What you will be doing:Diagnose and troubleshoot complex IT issues across various platforms. You will need expertise in Microsoft Windows Server (AD, DHCP, DNS, Group Policy), Windows Desktops (10 & 11), Active Directory/Azure AD, Office 365 (Exchange, Teams, SharePoint), and networking (Switches, Firewalls, Routers, Wi-Fi).Assist users with navigating the intricacies of Microsoft Office applications and ensure their mobile devices are securely managed through your knowledge of MDM solutions.Implement robust data backup and recovery solutions, safeguarding our critical information.Work hand-in-hand with internal teams to ensure seamless IT operations and maintain a positive, collaborative environment.Maintain clear and concise communication with users of all technical backgrounds. Your ability to explain complex technical issues in an understandable way will build trust and ensure user satisfaction.We're looking for someone who possesses the following:Minimum 2-3 years' experience handling IT queries in a 2nd/3rd line support role.In-depth knowledge of Microsoft technologies: Windows Server (AD, DHCP, DNS, Group Policy), Windows Desktops (10 & 11), Active Directory/Azure AD, Office 365 (Exchange, Teams, SharePoint).Networking expertise (Switches, Firewalls, Routers, Wi-Fi) is a must.Familiarity with Microsoft Hyper-V virtualization is a plus.Excellent communication, problem-solving, and organisation skills are key.Maintain a customer-focused approach with a high attention to detail, ensuring every user feels valued and supported.Bonus Points for:Experience with specific backup & recovery methodsKnowledge of additional technologies (e.g., security solutions)A passion for continuous learning and staying up-to-date with the latest IT trendsIf this sounds like it could be the right role for you, then please apply now!This role is on site, therefore the right candidate will need to be able to commute into the office in central Carlisle. This role does not offer sponsorship and is not accepting applications from candidates outside of the UK. If you are deemed suitable for the role, then you will be contacted.

Role: Service Desk ManagerLocation: WinchesterSalary: Up to 40k DOEDigital Waffle is looking for a Service Desk Manager to join a fantastic client based in the heart of Southampton. This role is perfect for someone with a few years of management experience on a Service Desk, or who has been working on the third line with a solid understanding of processes that are looking to take the step into a management position. Key Skills:Microsoft stack (Azure, AD, Exchange etc)Networking (TCP/IP, DNS, DHCP, etc.)Firewall, Router and Switch ManagementRemote Access and VPNKey Responsibilities:Foster a collaborative environment that leverages knowledge sharing and promotes individual skill development in areas like incident management, problem management, and service request fulfillment.Utilize KPIs (e.g., First Call Resolution Rate, Mean Resolution Time) to set achievable goals, monitor team performance, and identify areas for improvement.Oversee ticket assignment using tools like round-robin or skill-based routing, manage technician queues, and ensure adherence to service level agreements (SLAs).Develop and implement efficient workflows that align with ITIL best practices, including incident escalation procedures, change management processes, and knowledge base maintenance.Assist technicians in tackling complex customer issues by leveraging your own technical expertise and guiding them towards efficient troubleshooting and resolution.Identify situations requiring escalation to the infrastructure team, ensuring clear communication and seamless handover through detailed ticket notes and knowledge transfer.Manage the recruitment process for new Service Desk team members, ensuring a smooth onboarding experience with comprehensive training on ticketing systems (e.g., ServiceNow, Zendesk) and relevant IT support methodologies.Optimise team resources through effective scheduling and workload management, ensuring smooth operations during periods of staff leave or unexpected incidents.Drive continuous service improvement by analysing trends in ticket volume, resolution times, and customer satisfaction metrics, and implementing process changes accordingly.To lead our IT support charge, you'll possess:Minimum 5 years of experience in a Service Desk or related IT support role.Proven leadership and team management skills with a focus on IT service delivery.Strong understanding of IT service desk best practices, ITSM methodologies (e.g., ITIL v4), and incident management frameworks.In-depth knowledge of ticketing systems and performance management tools.Experience working in a fast-paced, customer-centric environment.Excellent communication, interpersonal, and problem-solving abilities.This role offers a competitive salary and benefits package, with the opportunity to work in a dynamic and supportive environment! If it sounds like it could be the one for you then please apply now!Please note this role is not accepting applicants from outside of the UK and does not offer sponsorship.