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Holly Blaylock
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Holly Blaylock

Information Technology Recruitment - UK

​Originally from a Criminal Justice background, now channeling a want to help people into finding the best Infrastructure candidates on the market. Can be found planning a big festival or a ski trip in Europe with friends.

Service Desk Manager

Winchester£35000 - £40000 per annum

Role: Service Desk ManagerLocation: WinchesterSalary: Up to 40k DOEDigital Waffle is looking for a Service Desk Manager to join a fantastic client based in the heart of Southampton. This role is perfect for someone with a few years of management experience on a Service Desk, or who has been working on the third line with a solid understanding of processes that are looking to take the step into a management position. Key Skills:Microsoft stack (Azure, AD, Exchange etc)Networking (TCP/IP, DNS, DHCP, etc.)Firewall, Router and Switch ManagementRemote Access and VPNKey Responsibilities:Foster a collaborative environment that leverages knowledge sharing and promotes individual skill development in areas like incident management, problem management, and service request fulfillment.Utilize KPIs (e.g., First Call Resolution Rate, Mean Resolution Time) to set achievable goals, monitor team performance, and identify areas for improvement.Oversee ticket assignment using tools like round-robin or skill-based routing, manage technician queues, and ensure adherence to service level agreements (SLAs).Develop and implement efficient workflows that align with ITIL best practices, including incident escalation procedures, change management processes, and knowledge base maintenance.Assist technicians in tackling complex customer issues by leveraging your own technical expertise and guiding them towards efficient troubleshooting and resolution.Identify situations requiring escalation to the infrastructure team, ensuring clear communication and seamless handover through detailed ticket notes and knowledge transfer.Manage the recruitment process for new Service Desk team members, ensuring a smooth onboarding experience with comprehensive training on ticketing systems (e.g., ServiceNow, Zendesk) and relevant IT support methodologies.Optimise team resources through effective scheduling and workload management, ensuring smooth operations during periods of staff leave or unexpected incidents.Drive continuous service improvement by analysing trends in ticket volume, resolution times, and customer satisfaction metrics, and implementing process changes accordingly.To lead our IT support charge, you'll possess:Minimum 5 years of experience in a Service Desk or related IT support role.Proven leadership and team management skills with a focus on IT service delivery.Strong understanding of IT service desk best practices, ITSM methodologies (e.g., ITIL v4), and incident management frameworks.In-depth knowledge of ticketing systems and performance management tools.Experience working in a fast-paced, customer-centric environment.Excellent communication, interpersonal, and problem-solving abilities.This role offers a competitive salary and benefits package, with the opportunity to work in a dynamic and supportive environment! If it sounds like it could be the one for you then please apply now!Please note this role is not accepting applicants from outside of the UK and does not offer sponsorship.

Service Desk Manager

Southampton£35000 - £40000 per annum

Role: Service Desk ManagerLocation: SouthamptonSalary: Up to 40k DOEDigital Waffle is looking for a Service Desk Manager to join a fantastic client based in the heart of Southampton. This role is perfect for someone with a few years of management experience on a Service Desk, or who has been working on the third line with a solid understanding of processes that are looking to take the step into a management position. Key Skills:Microsoft stack (Azure, AD, Exchange etc)Networking (TCP/IP, DNS, DHCP, etc.)Firewall, Router and Switch ManagementRemote Access and VPNKey Responsibilities:Foster a collaborative environment that leverages knowledge sharing and promotes individual skill development in areas like incident management, problem management, and service request fulfillment.Utilize KPIs (e.g., First Call Resolution Rate, Mean Resolution Time) to set achievable goals, monitor team performance, and identify areas for improvement.Oversee ticket assignment using tools like round-robin or skill-based routing, manage technician queues, and ensure adherence to service level agreements (SLAs).Develop and implement efficient workflows that align with ITIL best practices, including incident escalation procedures, change management processes, and knowledge base maintenance.Assist technicians in tackling complex customer issues by leveraging your own technical expertise and guiding them towards efficient troubleshooting and resolution.Identify situations requiring escalation to the infrastructure team, ensuring clear communication and seamless handover through detailed ticket notes and knowledge transfer.Manage the recruitment process for new Service Desk team members, ensuring a smooth onboarding experience with comprehensive training on ticketing systems (e.g., ServiceNow, Zendesk) and relevant IT support methodologies.Optimise team resources through effective scheduling and workload management, ensuring smooth operations during periods of staff leave or unexpected incidents.Drive continuous service improvement by analysing trends in ticket volume, resolution times, and customer satisfaction metrics, and implementing process changes accordingly.To lead our IT support charge, you'll possess:Minimum 5 years of experience in a Service Desk or related IT support role.Proven leadership and team management skills with a focus on IT service delivery.Strong understanding of IT service desk best practices, ITSM methodologies (e.g., ITIL v4), and incident management frameworks.In-depth knowledge of ticketing systems and performance management tools.Experience working in a fast-paced, customer-centric environment.Excellent communication, interpersonal, and problem-solving abilities.This role offers a competitive salary and benefits package, with the opportunity to work in a dynamic and supportive environment! If it sounds like it could be the one for you then please apply now!Please note this role is not accepting applicants from outside of the UK and does not offer sponsorship.

2nd/3rd Line Support Engineer

Scotby£30000 - £35000 per annum

Role: 2nd/3rd Line Support EngineerSalary: Up to 35k DOELocation: ScotbyI am on the lookout skilled and passionate IT Support Specialist to join a fantastic, close knit team based in Carlisle. You'll play a crucial role in ensuring users have a smooth and efficient digital experience, whilst assisting with improving processes and making clients' experiences as smooth as possible!What you will be doing:Diagnose and troubleshoot complex IT issues across various platforms. You will need expertise in Microsoft Windows Server (AD, DHCP, DNS, Group Policy), Windows Desktops (10 & 11), Active Directory/Azure AD, Office 365 (Exchange, Teams, SharePoint), and networking (Switches, Firewalls, Routers, Wi-Fi).Assist users with navigating the intricacies of Microsoft Office applications and ensure their mobile devices are securely managed through your knowledge of MDM solutions.Implement robust data backup and recovery solutions, safeguarding our critical information.Work hand-in-hand with internal teams to ensure seamless IT operations and maintain a positive, collaborative environment.Maintain clear and concise communication with users of all technical backgrounds. Your ability to explain complex technical issues in an understandable way will build trust and ensure user satisfaction.We're looking for someone who possesses the following:Minimum 2-3 years' experience handling IT queries in a 2nd/3rd line support role.In-depth knowledge of Microsoft technologies: Windows Server (AD, DHCP, DNS, Group Policy), Windows Desktops (10 & 11), Active Directory/Azure AD, Office 365 (Exchange, Teams, SharePoint).Networking expertise (Switches, Firewalls, Routers, Wi-Fi) is a must.Familiarity with Microsoft Hyper-V virtualization is a plus.Excellent communication, problem-solving, and organisation skills are key.Maintain a customer-focused approach with a high attention to detail, ensuring every user feels valued and supported.Bonus Points for:Experience with specific backup & recovery methodsKnowledge of additional technologies (e.g., security solutions)A passion for continuous learning and staying up-to-date with the latest IT trendsIf this sounds like it could be the right role for you, then please apply now!This role is on site, therefore the right candidate will need to be able to commute into the office in central Carlisle. This role does not offer sponsorship and is not accepting applications from candidates outside of the UK. If you are deemed suitable for the role, then you will be contacted.

2nd/3rd Line Support Engineer

Cumbria£30000 - £35000 per annum

Role: 2nd/3rd Line Support EngineerSalary: Up to 35k DOELocation: CummersdaleI am on the lookout skilled and passionate IT Support Specialist to join a fantastic, close knit team based in Carlisle. You'll play a crucial role in ensuring users have a smooth and efficient digital experience, whilst assisting with improving processes and making clients' experiences as smooth as possible!What you will be doing:Diagnose and troubleshoot complex IT issues across various platforms. You will need expertise in Microsoft Windows Server (AD, DHCP, DNS, Group Policy), Windows Desktops (10 & 11), Active Directory/Azure AD, Office 365 (Exchange, Teams, SharePoint), and networking (Switches, Firewalls, Routers, Wi-Fi).Assist users with navigating the intricacies of Microsoft Office applications and ensure their mobile devices are securely managed through your knowledge of MDM solutions.Implement robust data backup and recovery solutions, safeguarding our critical information.Work hand-in-hand with internal teams to ensure seamless IT operations and maintain a positive, collaborative environment.Maintain clear and concise communication with users of all technical backgrounds. Your ability to explain complex technical issues in an understandable way will build trust and ensure user satisfaction.We're looking for someone who possesses the following:Minimum 2-3 years' experience handling IT queries in a 2nd/3rd line support role.In-depth knowledge of Microsoft technologies: Windows Server (AD, DHCP, DNS, Group Policy), Windows Desktops (10 & 11), Active Directory/Azure AD, Office 365 (Exchange, Teams, SharePoint).Networking expertise (Switches, Firewalls, Routers, Wi-Fi) is a must.Familiarity with Microsoft Hyper-V virtualization is a plus.Excellent communication, problem-solving, and organisation skills are key.Maintain a customer-focused approach with a high attention to detail, ensuring every user feels valued and supported.Bonus Points for:Experience with specific backup & recovery methodsKnowledge of additional technologies (e.g., security solutions)A passion for continuous learning and staying up-to-date with the latest IT trendsIf this sounds like it could be the right role for you, then please apply now!This role is on site, therefore the right candidate will need to be able to commute into the office in central Carlisle. This role does not offer sponsorship and is not accepting applications from candidates outside of the UK. If you are deemed suitable for the role, then you will be contacted.

2nd/3rd Line Support Engineer

Cumbria£30000 - £35000 per annum

Role: 2nd/3rd Line Support EngineerSalary: Up to 35k DOELocation: CumbriaI am on the lookout skilled and passionate IT Support Specialist to join a fantastic, close knit team based in Carlisle. You'll play a crucial role in ensuring users have a smooth and efficient digital experience, whilst assisting with improving processes and making clients' experiences as smooth as possible!What you will be doing:Diagnose and troubleshoot complex IT issues across various platforms. You will need expertise in Microsoft Windows Server (AD, DHCP, DNS, Group Policy), Windows Desktops (10 & 11), Active Directory/Azure AD, Office 365 (Exchange, Teams, SharePoint), and networking (Switches, Firewalls, Routers, Wi-Fi).Assist users with navigating the intricacies of Microsoft Office applications and ensure their mobile devices are securely managed through your knowledge of MDM solutions.Implement robust data backup and recovery solutions, safeguarding our critical information.Work hand-in-hand with internal teams to ensure seamless IT operations and maintain a positive, collaborative environment.Maintain clear and concise communication with users of all technical backgrounds. Your ability to explain complex technical issues in an understandable way will build trust and ensure user satisfaction.We're looking for someone who possesses the following:Minimum 2-3 years' experience handling IT queries in a 2nd/3rd line support role.In-depth knowledge of Microsoft technologies: Windows Server (AD, DHCP, DNS, Group Policy), Windows Desktops (10 & 11), Active Directory/Azure AD, Office 365 (Exchange, Teams, SharePoint).Networking expertise (Switches, Firewalls, Routers, Wi-Fi) is a must.Familiarity with Microsoft Hyper-V virtualization is a plus.Excellent communication, problem-solving, and organisation skills are key.Maintain a customer-focused approach with a high attention to detail, ensuring every user feels valued and supported.Bonus Points for:Experience with specific backup & recovery methodsKnowledge of additional technologies (e.g., security solutions)A passion for continuous learning and staying up-to-date with the latest IT trendsIf this sounds like it could be the right role for you, then please apply now!This role is on site, therefore the right candidate will need to be able to commute into the office in central Carlisle. This role does not offer sponsorship and is not accepting applications from candidates outside of the UK. If you are deemed suitable for the role, then you will be contacted.

2nd/3rd Line Support Engineer

Carlisle£30000 - £35000 per annum

Role: 2nd/3rd Line Support EngineerSalary: Up to 35k DOELocation: CarlisleI am on the lookout skilled and passionate IT Support Specialist to join a fantastic, close knit team based in Carlisle. You'll play a crucial role in ensuring users have a smooth and efficient digital experience, whilst assisting with improving processes and making clients' experiences as smooth as possible!What you will be doing:Diagnose and troubleshoot complex IT issues across various platforms. You will need expertise in Microsoft Windows Server (AD, DHCP, DNS, Group Policy), Windows Desktops (10 & 11), Active Directory/Azure AD, Office 365 (Exchange, Teams, SharePoint), and networking (Switches, Firewalls, Routers, Wi-Fi).Assist users with navigating the intricacies of Microsoft Office applications and ensure their mobile devices are securely managed through your knowledge of MDM solutions.Implement robust data backup and recovery solutions, safeguarding our critical information.Work hand-in-hand with internal teams to ensure seamless IT operations and maintain a positive, collaborative environment.Maintain clear and concise communication with users of all technical backgrounds. Your ability to explain complex technical issues in an understandable way will build trust and ensure user satisfaction.We're looking for someone who possesses the following:Minimum 2-3 years' experience handling IT queries in a 2nd/3rd line support role.In-depth knowledge of Microsoft technologies: Windows Server (AD, DHCP, DNS, Group Policy), Windows Desktops (10 & 11), Active Directory/Azure AD, Office 365 (Exchange, Teams, SharePoint).Networking expertise (Switches, Firewalls, Routers, Wi-Fi) is a must.Familiarity with Microsoft Hyper-V virtualization is a plus.Excellent communication, problem-solving, and organisation skills are key.Maintain a customer-focused approach with a high attention to detail, ensuring every user feels valued and supported.Bonus Points for:Experience with specific backup & recovery methodsKnowledge of additional technologies (e.g., security solutions)A passion for continuous learning and staying up-to-date with the latest IT trendsIf this sounds like it could be the right role for you, then please apply now!This role is on site, therefore the right candidate will need to be able to commute into the office in central Carlisle. This role does not offer sponsorship and is not accepting applications from candidates outside of the UK. If you are deemed suitable for the role, then you will be contacted.

2nd/3rd Line Support Engineer

Penrith£30000 - £35000 per annum

Role: 2nd/3rd Line Support EngineerSalary: Up to 35k DOELocation: PenrithI am on the lookout skilled and passionate IT Support Specialist to join a fantastic, close knit team based in Carlisle. You'll play a crucial role in ensuring users have a smooth and efficient digital experience, whilst assisting with improving processes and making clients' experiences as smooth as possible!What you will be doing:Diagnose and troubleshoot complex IT issues across various platforms. You will need expertise in Microsoft Windows Server (AD, DHCP, DNS, Group Policy), Windows Desktops (10 & 11), Active Directory/Azure AD, Office 365 (Exchange, Teams, SharePoint), and networking (Switches, Firewalls, Routers, Wi-Fi).Assist users with navigating the intricacies of Microsoft Office applications and ensure their mobile devices are securely managed through your knowledge of MDM solutions.Implement robust data backup and recovery solutions, safeguarding our critical information.Work hand-in-hand with internal teams to ensure seamless IT operations and maintain a positive, collaborative environment.Maintain clear and concise communication with users of all technical backgrounds. Your ability to explain complex technical issues in an understandable way will build trust and ensure user satisfaction.We're looking for someone who possesses the following:Minimum 2-3 years' experience handling IT queries in a 2nd/3rd line support role.In-depth knowledge of Microsoft technologies: Windows Server (AD, DHCP, DNS, Group Policy), Windows Desktops (10 & 11), Active Directory/Azure AD, Office 365 (Exchange, Teams, SharePoint).Networking expertise (Switches, Firewalls, Routers, Wi-Fi) is a must.Familiarity with Microsoft Hyper-V virtualization is a plus.Excellent communication, problem-solving, and organisation skills are key.Maintain a customer-focused approach with a high attention to detail, ensuring every user feels valued and supported.Bonus Points for:Experience with specific backup & recovery methodsKnowledge of additional technologies (e.g., security solutions)A passion for continuous learning and staying up-to-date with the latest IT trendsIf this sounds like it could be the right role for you, then please apply now!This role is on site, therefore the right candidate will need to be able to commute into the office in central Carlisle. This role does not offer sponsorship and is not accepting applications from candidates outside of the UK. If you are deemed suitable for the role, then you will be contacted.

2nd/3rd Line Support Engineer

Penrith£30000 - £35000 per annum

Role: 2nd/3rd Line Support EngineerSalary: Up to 35k DOELocation: PenrithI am on the lookout skilled and passionate IT Support Specialist to join a fantastic, close knit team based in Carlisle. You'll play a crucial role in ensuring users have a smooth and efficient digital experience, whilst assisting with improving processes and making clients' experiences as smooth as possible!What you will be doing:Diagnose and troubleshoot complex IT issues across various platforms. You will need expertise in Microsoft Windows Server (AD, DHCP, DNS, Group Policy), Windows Desktops (10 & 11), Active Directory/Azure AD, Office 365 (Exchange, Teams, SharePoint), and networking (Switches, Firewalls, Routers, Wi-Fi).Assist users with navigating the intricacies of Microsoft Office applications and ensure their mobile devices are securely managed through your knowledge of MDM solutions.Implement robust data backup and recovery solutions, safeguarding our critical information.Work hand-in-hand with internal teams to ensure seamless IT operations and maintain a positive, collaborative environment.Maintain clear and concise communication with users of all technical backgrounds. Your ability to explain complex technical issues in an understandable way will build trust and ensure user satisfaction.We're looking for someone who possesses the following:Minimum 2-3 years' experience handling IT queries in a 2nd/3rd line support role.In-depth knowledge of Microsoft technologies: Windows Server (AD, DHCP, DNS, Group Policy), Windows Desktops (10 & 11), Active Directory/Azure AD, Office 365 (Exchange, Teams, SharePoint).Networking expertise (Switches, Firewalls, Routers, Wi-Fi) is a must.Familiarity with Microsoft Hyper-V virtualization is a plus.Excellent communication, problem-solving, and organisation skills are key.Maintain a customer-focused approach with a high attention to detail, ensuring every user feels valued and supported.Bonus Points for:Experience with specific backup & recovery methodsKnowledge of additional technologies (e.g., security solutions)A passion for continuous learning and staying up-to-date with the latest IT trendsIf this sounds like it could be the right role for you, then please apply now!This role is on site, therefore the right candidate will need to be able to commute into the office in central Carlisle. This role does not offer sponsorship and is not accepting applications from candidates outside of the UK. If you are deemed suitable for the role, then you will be contacted.

2nd/3rd Line Support Engineer

Carlisle£30000 - £35000 per annum

Role: 2nd/3rd Line Support EngineerSalary: Up to 35k DOELocation: CarlisleI am on the lookout skilled and passionate IT Support Specialist to join a fantastic, close knit team based in Carlisle. You'll play a crucial role in ensuring users have a smooth and efficient digital experience, whilst assisting with improving processes and making clients' experiences as smooth as possible!What you will be doing:Diagnose and troubleshoot complex IT issues across various platforms. You will need expertise in Microsoft Windows Server (AD, DHCP, DNS, Group Policy), Windows Desktops (10 & 11), Active Directory/Azure AD, Office 365 (Exchange, Teams, SharePoint), and networking (Switches, Firewalls, Routers, Wi-Fi).Assist users with navigating the intricacies of Microsoft Office applications and ensure their mobile devices are securely managed through your knowledge of MDM solutions.Implement robust data backup and recovery solutions, safeguarding our critical information.Work hand-in-hand with internal teams to ensure seamless IT operations and maintain a positive, collaborative environment.Maintain clear and concise communication with users of all technical backgrounds. Your ability to explain complex technical issues in an understandable way will build trust and ensure user satisfaction.We're looking for someone who possesses the following:Minimum 2-3 years' experience handling IT queries in a 2nd/3rd line support role.In-depth knowledge of Microsoft technologies: Windows Server (AD, DHCP, DNS, Group Policy), Windows Desktops (10 & 11), Active Directory/Azure AD, Office 365 (Exchange, Teams, SharePoint).Networking expertise (Switches, Firewalls, Routers, Wi-Fi) is a must.Familiarity with Microsoft Hyper-V virtualization is a plus.Excellent communication, problem-solving, and organisation skills are key.Maintain a customer-focused approach with a high attention to detail, ensuring every user feels valued and supported.Bonus Points for:Experience with specific backup & recovery methodsKnowledge of additional technologies (e.g., security solutions)A passion for continuous learning and staying up-to-date with the latest IT trendsIf this sounds like it could be the right role for you, then please apply now!This role is on site, therefore the right candidate will need to be able to commute into the office in central Carlisle. This role does not offer sponsorship and is not accepting applications from candidates outside of the UK. If you are deemed suitable for the role, then you will be contacted.

2nd/3rd Line Support Engineer

Cumbria£30000 - £35000 per annum

Role: 2nd/3rd Line Support EngineerSalary: Up to 35k DOELocation: CarlisleI am on the lookout skilled and passionate IT Support Specialist to join a fantastic, close knit team based in Carlisle. You'll play a crucial role in ensuring users have a smooth and efficient digital experience, whilst assisting with improving processes and making clients' experiences as smooth as possible!What you will be doing:Diagnose and troubleshoot complex IT issues across various platforms. You will need expertise in Microsoft Windows Server (AD, DHCP, DNS, Group Policy), Windows Desktops (10 & 11), Active Directory/Azure AD, Office 365 (Exchange, Teams, SharePoint), and networking (Switches, Firewalls, Routers, Wi-Fi).Assist users with navigating the intricacies of Microsoft Office applications and ensure their mobile devices are securely managed through your knowledge of MDM solutions.Implement robust data backup and recovery solutions, safeguarding our critical information.Work hand-in-hand with internal teams to ensure seamless IT operations and maintain a positive, collaborative environment.Maintain clear and concise communication with users of all technical backgrounds. Your ability to explain complex technical issues in an understandable way will build trust and ensure user satisfaction.We're looking for someone who possesses the following:Minimum 2-3 years' experience handling IT queries in a 2nd/3rd line support role.In-depth knowledge of Microsoft technologies: Windows Server (AD, DHCP, DNS, Group Policy), Windows Desktops (10 & 11), Active Directory/Azure AD, Office 365 (Exchange, Teams, SharePoint).Networking expertise (Switches, Firewalls, Routers, Wi-Fi) is a must.Familiarity with Microsoft Hyper-V virtualization is a plus.Excellent communication, problem-solving, and organisation skills are key.Maintain a customer-focused approach with a high attention to detail, ensuring every user feels valued and supported.Bonus Points for:Experience with specific backup & recovery methodsKnowledge of additional technologies (e.g., security solutions)A passion for continuous learning and staying up-to-date with the latest IT trendsIf this sounds like it could be the right role for you, then please apply now!This role is on site, therefore the right candidate will need to be able to commute into the office in central Carlisle. This role does not offer sponsorship and is not accepting applications from candidates outside of the UK. If you are deemed suitable for the role, then you will be contacted.

Service Desk Analyst

Suffolk£30000 - £32000 per annum

Role: Service Desk AnalystLocation: EyeSalary: Up to £32kI am on the lookout for a First Line Support Engineer to join a manufacturing business based in Suffolk! This role will be the start of building a brand new on-site IT support team and they need a 1st Line Support Specialist to tackle user issues head-on.Key Skills:Microsoft1st Line SupportWe are looking for:Minimum 3 years' 1st line support experience on the Microsoft tech stack.A proven track record of resolving hardware & software problems.Experience in a fast-paced, reactive environment.Excellent communication & interpersonal skills.Ability to work independently as the sole on-site IT resource (initially, you will be the start of a brand new team!).A proactive approach & desire to learn new technologies.Daily Responsibilities:Provide technical support to colleagues for a variety of Microsoft products and services (e.g., Windows OS, Office Suite, Microsoft 365, Azure AD)Troubleshoot hardware and software problems related to Microsoft technologiesReset passwords, manage user accounts, and configure basic security settings in Microsoft environmentsDiagnose and resolve common user issues related to Microsoft applicationsEscalate complex technical issues to 2nd or 3rd line supportDesktop & User Management:Manage user desktops and laptops, ensuring optimal performance and securityInstall and configure Microsoft software applications on user devicesPerform basic hardware troubleshooting and diagnosticsAssist with user onboarding and offboarding processesMaintain accurate documentation of user accounts, software licenses, and IT assetsService Desk & Communication:Log and track user support tickets using a ticketing systemCommunicate effectively with users to understand their issues and provide clear solutionsDocument troubleshooting steps and resolutions for future referenceAdhere to established service level agreements (SLAs) for resolving user issuesStay up-to-date on Microsoft product updates and security vulnerabilitiesThe Perks:Flexible schedule: Choose your ideal workday (7:30am-3:30pm, 8am-4pm, etc.). Bonus! After probation, enjoy 1 day remote work per week.Foundational Role: Build the IT support function from the ground up, shaping the team's future.Growth Potential: Develop your skills alongside colleagues as our team expands.If this sounds like it could be the role for you then please apply now!Please note this role is not currently accepting applications from candidates residing outside of the UK and does not offer sponsorship.

Service Desk Analyst

Diss£30000 - £32000 per annum

Role: Service Desk AnalystLocation: DissSalary: Up to £32kI am on the lookout for a First Line Support Engineer to join a manufacturing business based in Suffolk! This role will be the start of building a brand new on-site IT support team and they need a 1st Line Support Specialist to tackle user issues head-on.Key Skills:Microsoft1st Line SupportWe are looking for:Minimum 3 years' 1st line support experience on the Microsoft tech stack.A proven track record of resolving hardware & software problems.Experience in a fast-paced, reactive environment.Excellent communication & interpersonal skills.Ability to work independently as the sole on-site IT resource (initially, you will be the start of a brand new team!).A proactive approach & desire to learn new technologies.Daily Responsibilities:Provide technical support to colleagues for a variety of Microsoft products and services (e.g., Windows OS, Office Suite, Microsoft 365, Azure AD)Troubleshoot hardware and software problems related to Microsoft technologiesReset passwords, manage user accounts, and configure basic security settings in Microsoft environmentsDiagnose and resolve common user issues related to Microsoft applicationsEscalate complex technical issues to 2nd or 3rd line supportDesktop & User Management:Manage user desktops and laptops, ensuring optimal performance and securityInstall and configure Microsoft software applications on user devicesPerform basic hardware troubleshooting and diagnosticsAssist with user onboarding and offboarding processesMaintain accurate documentation of user accounts, software licenses, and IT assetsService Desk & Communication:Log and track user support tickets using a ticketing systemCommunicate effectively with users to understand their issues and provide clear solutionsDocument troubleshooting steps and resolutions for future referenceAdhere to established service level agreements (SLAs) for resolving user issuesStay up-to-date on Microsoft product updates and security vulnerabilitiesThe Perks:Flexible schedule: Choose your ideal workday (7:30am-3:30pm, 8am-4pm, etc.). Bonus! After probation, enjoy 1 day remote work per week.Foundational Role: Build the IT support function from the ground up, shaping the team's future.Growth Potential: Develop your skills alongside colleagues as our team expands.If this sounds like it could be the role for you then please apply now!Please note this role is not currently accepting applications from candidates residing outside of the UK and does not offer sponsorship.