1st Line Support Engineer

Posted 02 February 2024
Salary £24000 - £28000 per annum
Job type Permanent
Discipline Infrastructure ​
Contact NameShaquille Stephenson

Job description

1st Line Support Engineer
Southampton - Remote 

£24,000 - £28,000k (DOE)

Digital Waffle is working with a highly successful and fast growing MSP, who are looking for a 1st Line Support Engineer. If you're passionate about providing top-notch IT support, then this opportunity may be for you!

  • First Point of Contact: Serve as the initial point of contact for clients seeking technical assistance.
  • Ticket Resolution: Respond to and resolve support tickets in a timely and efficient manner.
  • Customer Interaction: Interact with clients professionally, gathering necessary information to understand and address their technical issues.
  • Team Collaboration: Collaborate with the IT team to escalate and resolve complex issues.
  • Problem-Solving: Apply troubleshooting skills to identify and resolve technical issues, ensuring client satisfaction.

  • Experience working in an MSP environment (1 year)
  • Excellent verbal and written communication skills.
  • A customer-centric approach with a passion for delivering outstanding support.
  • Ability to collaborate effectively within a team-oriented environment.
  • Willingness to learn and adapt to evolving technologies.