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1st Line Support Engineer
- Posted 02 February 2024
- Salary £24000 - £28000 per annum
- LocationSouthampton
- Job type Permanent
- Discipline Infrastructure
- ReferenceSS-6299
- Contact NameShaquille Stephenson
Job description
1st Line Support Engineer
Southampton - Remote
£24,000 - £28,000k (DOE)
Digital Waffle is working with a highly successful and fast growing MSP, who are looking for a 1st Line Support Engineer. If you're passionate about providing top-notch IT support, then this opportunity may be for you!
Responsibilities:
Requirements:
Southampton - Remote
£24,000 - £28,000k (DOE)
Digital Waffle is working with a highly successful and fast growing MSP, who are looking for a 1st Line Support Engineer. If you're passionate about providing top-notch IT support, then this opportunity may be for you!
Responsibilities:
- First Point of Contact: Serve as the initial point of contact for clients seeking technical assistance.
- Ticket Resolution: Respond to and resolve support tickets in a timely and efficient manner.
- Customer Interaction: Interact with clients professionally, gathering necessary information to understand and address their technical issues.
- Team Collaboration: Collaborate with the IT team to escalate and resolve complex issues.
- Problem-Solving: Apply troubleshooting skills to identify and resolve technical issues, ensuring client satisfaction.
Requirements:
- Experience working in an MSP environment (1 year)
- Excellent verbal and written communication skills.
- A customer-centric approach with a passion for delivering outstanding support.
- Ability to collaborate effectively within a team-oriented environment.
- Willingness to learn and adapt to evolving technologies.