2nd Line Support Engineer

2nd Line Support Engineer
Blackburn (Fully Officed Based)
£32,000 - £40,000 + Excellent Benefits

Are you an experienced IT professional looking for an exciting opportunity? Join my client's dynamic team as a Senior IT Support Engineer and play a key role in providing technical support and resolving complex IT Issues. 

Job Role

• Serve as the highest level of escalation for technical issues, troubleshooting complex problems, and providing expert guidance and solutions
• Lead and participate in infrastructure projects, including system upgrades, migrations, and implementations
• Perform advanced troubleshooting and root cause analysis for server, network, and application-related incidents
• Maintain accurate documentation of system configurations, procedures, and troubleshooting guides
• Stay up-to-date with emerging technologies and industry trends, identifying opportunities for process improvements and innovation.

Technical Experience:

•  Experience in monitoring and maintaining systems and networks
•  Proven experience as a 2nd Line IT Engineer or similar senior technical role
•  Ability to prioritise and manage multiple tickets
•  Experience with Installation and configuration of systems
•  Experience in diagnosing faults on both hardware and software
•  Experience in solving technical and application issues by phone, email or in person