2nd Line Support Engineer

Posted 19 September 2023
Salary £32000 - £40000 per annum
Job type Permanent
Discipline Infrastructure ​
Contact NameShaquille Stephenson

Job description

2nd Line Support Engineer
Chorley (Fully Officed Based)
£32,000 - £40,000 + Excellent Benefits

Are you an experienced IT professional looking for an exciting opportunity? Join my client's dynamic team as a Senior IT Support Engineer and play a key role in providing technical support and resolving complex IT Issues. 

Job Role
  • Serve as the highest level of escalation for technical issues, troubleshooting complex problems, and providing expert guidance and solutions
  • Lead and participate in infrastructure projects, including system upgrades, migrations, and implementations
  • Perform advanced troubleshooting and root cause analysis for server, network, and application-related incidents
  • Maintain accurate documentation of system configurations, procedures, and troubleshooting guides
  • Stay up-to-date with emerging technologies and industry trends, identifying opportunities for process improvements and innovation.
Technical Experience:
  •  Experience in monitoring and maintaining systems and networks
  •  Proven experience as a 2nd Line IT Engineer or similar senior technical role
  •  Ability to prioritise and manage multiple tickets
  •  Experience with Installation and configuration of systems
  •  Experience in diagnosing faults on both hardware and software
  •  Experience in solving technical and application issues by phone, email or in person