Back to jobs
Customer Success Manager
- Posted 31 January 2024
- Salary £40000 - £50000 per annum
- LocationBlackburn
- Job type Permanent
- Discipline Infrastructure
- ReferenceSS-6298-1
- Contact NameShaquille Stephenson
Job description
Customer Success Manager
Blackburn
£40,000 - £50,000
Are you a passionate advocate for client success, ready to make a lasting impact? Look no further!
My client prides themselves on innovation, excellence, and building lasting partnerships with their diverse clientele and are currently on the lookout for an exceptional Customer Success Manager to join their team and play a pivotal role in ensuring their clients thrive in their IT journeys.
Responsibilities
Experience required
If you are a dynamic and results-driven Customer success manager looking to take the next step in your career with a leading MSP, please do not hesitate to apply!
Blackburn
£40,000 - £50,000
Are you a passionate advocate for client success, ready to make a lasting impact? Look no further!
My client prides themselves on innovation, excellence, and building lasting partnerships with their diverse clientele and are currently on the lookout for an exceptional Customer Success Manager to join their team and play a pivotal role in ensuring their clients thrive in their IT journeys.
Responsibilities
- Relationship Building: Cultivate strong, trust-based relationships with their clients, ensuring a deep understanding of their needs and goals.
- Client Advocacy: Serve as the primary point of contact, advocating for clients' interests and ensuring they maximize the value of my clients services.
- Strategic Guidance: Provide strategic guidance on utilising their services to meet clients' business objectives and overcome challenges.
- Performance Monitoring: Proactively monitor and analyze client usage and engagement, identifying opportunities for improvement.
- Issue Resolution: Collaborate with cross-functional teams to address and resolve client issues promptly.
Experience required
- Proven Experience: Previous experience in a Customer Success or Account Management role within the MSP industry - Ideal
- Communication Skills: Exceptional communication and interpersonal skills to effectively engage with clients and internal teams.
- Problem-Solving: Strong analytical and problem-solving skills to address client challenges effectively.
- Tech Savvy: Familiarity with IT services, cloud solutions, and managed services.
If you are a dynamic and results-driven Customer success manager looking to take the next step in your career with a leading MSP, please do not hesitate to apply!