EPOS Manager

EPOS Manager (Fluent in Spanish)
London (Remote)
£48,000 - £56,000k (DOE)

Digital Waffle is working with a company who are at the forefront of revolutionising airline retail experiences. They are a leading provider of innovative retail products tailored specifically for the airline industry. Their cutting-edge solutions enhance onboard shopping experiences, ensuring passengers seamless transactions while traveling.

Accountable for the development, maintenance, and day to day service delivery for the client airlines selected EPOS systems and payment solutions.

Responsibilities:

• Manage the implementation, configuration, and maintenance of EPOS systems for airline retail partners.
• Coordinate with internal teams and external stakeholders to ensure seamless integration of EPOS solutions with existing airline retail infrastructure.
• Provide ongoing support and troubleshooting for EPOS systems, resolving technical issues promptly to minimise disruptions to retail operations.
• Support the local account teams to triage hardware issues to maintain availability and ensure that replacements/additional devices are budgeted and ordered as required.
• Project manage the roll out of EPOS systems to new airline customers and updates to existing systems & hardware, travelling to the customer as required.
• Build mutually beneficial relationships with EPOS suppliers and maintain a knowledge base of the latest industry standards and trends in EPOS to determine improvements to application solutions and potential suppliers.

Requirements:

• Fluent proficiency in Spanish.
• Must be willing to travel to Spain once a month.
• Minimum 3 years of proven experience in managing EPOS systems.
• You are a ‘hands on’ individual with strong technical and interpersonal skills, comfortable working in a non-hierarchic, start-up organisation.
• Demonstrated ability to collaborate effectively with cross-functional teams and external partners.
• Ability to thrive in a fast-paced, dynamic environment, with a proactive and adaptable approach to challenges.