IT Support Desk Engineer

Posted 01 September 2023
Salary £28000 - £30000 per annum
Job type Permanent
Discipline Infrastructure ​
Contact NameHolly Blaylock

Job description

Role: IT Support Desk Engineer
Salary: £28k - £30k
Location: Coventry

Are you a skilled and enthusiastic IT professional with a passion for delivering exceptional technical support? We have an exciting opportunity for you to become a part of our dynamic team as a Service Desk Engineer at our Managed Service Provider (MSP) based in the vibrant city of Birmingham.

A leading MSP with a strong reputation for providing top-notch IT solutions to a diverse range of clients is looking for a Service Desk Engineer to join their growing team. As a Service Desk Engineer, you'll play a crucial role in ensuring the smooth operation of our clients' IT environments and maintaining their satisfaction through timely and effective technical support.

  • Provide technical support to clients via phone, email, and remote tools.
  • Troubleshoot and resolve issues related to Microsoft technologies, particularly Windows 10.
  • Utilize your expertise in the Microsoft tech stack to assist clients with their IT challenges.
  • Demonstrate proficiency in handling antivirus solutions, Hyper-V virtualization, and PowerShell scripting.
  • Collaborate with cross-functional teams to escalate and resolve complex technical issues.
  • Document support interactions and solutions for future reference.
  • A minimum of 2 years' experience working within a Managed Service Provider (MSP) environment.
  • Proficiency in Microsoft technologies, with a strong focus on Windows 10.
  • In-depth knowledge of antivirus solutions and their implementation.
  • Experience with Hyper-V virtualization and its management.
  • Proficiency in PowerShell scripting for automation and task simplification.
  • Excellent problem-solving skills and a customer-centric approach.
  • Strong communication skills to effectively assist clients and collaborate within the team.

The office is conveniently located in Birmingham, offering easy access to both public transportation and amenities. If you are a motivated and skilled IT professional with a passion for providing top-tier technical support within the MSP landscape, we would love to hear from you!