Second Line Support Engineer

Posted 06 September 2023
Salary £25000 - £35000 per annum
Job type Permanent
Discipline Infrastructure ​
Contact NameHolly Blaylock

Job description

Job Title: Second Line Support Engineer
Location: Exeter
Salary Range: £25,000 - £35,000 per annum

Are you passionate about providing excellent technical support? Do you have experience working with cloud technologies, Azure, and the Microsoft tech stack?

Company Overview:
A leading technology company that specializes in providing innovative solutions to our clients. Our focus is on leveraging cloud technologies and the Microsoft tech stack to deliver exceptional services and support. We have a dynamic and collaborative work environment that encourages growth and offers opportunities to work on cutting-edge projects.

Job Responsibilities:
As a Second Line Support Engineer, you will be responsible for:
  • Providing first-line technical support to clients via phone, email, and chat.
  • Troubleshooting and resolving technical issues related to cloud technologies, Azure, and the Microsoft tech stack.
  • Assisting with the installation, configuration, and maintenance of software and hardware systems.
  • Collaborating with other team members to escalate and resolve complex issues.
  • Documenting support activities, including issue resolution and troubleshooting steps.
  • Keeping up-to-date with the latest technologies and trends in the industry.

Required Skills and Qualifications:
  • Previous experience in a technical support role, preferably as a First Line Support Engineer.
  • Strong knowledge and experience with cloud technologies, particularly Azure.
  • Proficiency in the Microsoft tech stack, including Windows Server, Active Directory, and Office 365.
  • Familiarity with networking concepts and troubleshooting.
  • Excellent problem-solving skills and ability to think analytically.
  • Strong communication skills, both written and verbal.
  • Ability to work effectively in a team environment and collaborate with colleagues.
  • Proven ability to multitask and prioritize tasks in a fast-paced environment.
  • Relevant certifications such as Microsoft Certified: Azure Administrator Associate or Microsoft Certified: Azure Fundamentals would be a plus.

  • Competitive salary in the range of £25,000 - £35,000 per annum, depending on experience and qualifications.
  • Opportunity to work with cutting-edge technologies and gain valuable experience in the cloud and Microsoft tech stack.
  • Professional development and training opportunities to enhance your skills.
  • Friendly and supportive work environment that fosters growth and collaboration.
  • Regular team events and social activities.
  • Pension scheme and other benefits.

If you are a motivated and customer-focused individual with experience in cloud technologies, Azure, and the Microsoft tech stack, we would love to hear from you!