Service Desk Analyst

Posted 03 November 2023
Salary £24000 - £28000 per annum
Job type Permanent
Discipline Infrastructure ​
Contact NameShaquille Stephenson

Job description

Service Desk Analyst (2nd Line) 
£24,000 - £28,000 + Excellent Benefits

Are you an experienced IT professional looking for an exciting opportunity? Join my client's dynamic team as a Service Desk Analyst providing technical support and resolving complex IT Issues.

As a Service Desk Analyst, you'll be at the forefront of our client support operations, providing essential technical assistance and ensuring seamless IT experiences.

Job Role
  •  Responding to client inquiries and troubleshooting technical issues promptly.
  •  Proactively monitoring client systems to identify and address potential issues.
  •  Collaborating with fellow team members to deliver high-quality IT services.
  • Stay up-to-date with emerging technologies and industry trends, identifying opportunities for process improvements and innovation.

Technical Experience
  •  Strong technical skills in troubleshooting Windows and Mac OS environments.
  •  Familiarity with IT service management tools and ticketing systems.
  •  Excellent communication and customer service skills.
  •  A proactive and self-driven attitude to tackle challenges head-on.
  •  Relevant certifications (e.g., CompTIA A+, Network+, or ITIL) are a plus.