Support Engineer

Posted 12 September 2023
Salary £30000 - £35000 per annum
Job type Permanent
Discipline Development
Contact NameMia Howard

Job description

A leading provider of business messaging solutions is hiring a talented and motivated Support Engineer to join their dynamic team. As a Support Engineer, you will play a critical role in ensuring their customers receive the highest level of technical support and satisfaction. You'll work closely with our customers, internal teams, and external partners to troubleshoot issues, provide technical guidance, and contribute to the overall success of our products.

Location: Nottingham
Salary: £35,000
Hybrid working between home and on site

Key Responsibilities:
  • Taking ownership of tickets and bugs that may arise from the Professional Services
  • function.
  • Taking part in all stages of the software development lifecycle as part of a close-knit,
  • highly collaborative and continuously improving team
  • Leading agile ceremonies such as stand-ups, planning meetings and retrospectives
  • Experience in HTML, CSS, JavaScript, and SQL
  • Experience working in a Development, Operations, or Support role
  • Proven experience in managing support tickets
  • Experience in managing knowledge bases to speed up support ticket resolution and to move resolution closer to the customer contact point
  • Demonstrable experience in delivering high quality, first-time fixes
  • Creative problem-solving ability
  • Attention to detail
  • Strong team working skills
  • Excellent communication and documentation skills
  • Ability to prioritise and adhere to deadlines
  • Experience of mentoring team members in professional and personal development
  • Able to appropriately identify, prevent, and remediate technical debt Desirable
  • Knowledge of C#
  • A good knowledge of Windows Server and/or Linux
  • Infrastructure as Code scripting using Terraform
  • Modern front-end web development frameworks, such as Vue, React, Angular ASP.NET, MVC, Web API 

If you want to join this amazing team, apply now as they are looking to hire immediately!