1st Line Support

Posted 17 January 2024
Salary £25000 - £35000 per annum
LocationWest Midlands
Job type Permanent
Discipline Infrastructure ​
Contact NameHolly Blaylock

Job description

Job Title: First Line Support Specialist
Location: Sutton Coldfield
Job Type: Full-time, On-site (including weekends)

This is a fantastic opportunity for a budding First Line Support Analyst to join a fast-paced, exciting company that is looking to expand their support team! 

Key Responsibilities:
  • Provide first-line support for end-users, troubleshooting hardware and software issues.
  • Handle user inquiries and technical issues related to Active Directory and Office 365.
  • Diagnose and resolve technical issues via phone, email, and in-person support.
  • Install, configure, and maintain computer hardware and software.
  • Collaborate with other IT teams to escalate and resolve complex technical issues.
  • Ensure timely resolution of support requests and maintain accurate documentation.


  • Proven experience in a First Line Support role.
  • Strong knowledge of Active Directory and Office 365 administration.
  • Proficiency in diagnosing and resolving hardware and software issues.
  • Excellent communication and customer service skills.
  • Ability to work independently and collaboratively in a team.
  • Willingness to work on-site full-time, including weekends.
  • Full UK Driving Licence and access to own vehicle

  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
  • A bachelor's degree in Information Technology or a related field is preferred.
Working Hours: This is a full-time position that requires the candidate to be on-site during regular business hours, including weekends. Flexibility may be required based on business needs.

Please note that this role is not currently accepting applications from outside the UK. If your application is successful, someone will be in contact with you.