2nd Line Support (Contract)

Job Title: 2nd Line Support Engineer (Contract)
Day rate: £150-£200 per day (outside IR35)
Location: Derby, UK (Hybrid)
Duration: 3 month initial (likely extended)

Key Technologies:

• InTune
• Azure / Azure AD
• Mitel
• O365
• General security (firewalls etc)
• ServiceNow

Position Overview:
We are seeking a talented and dedicated 2nd Line Support Engineer to join the team on a contract basis. As a crucial member of the support team, you will play a key role in providing technical assistance and resolving complex issues. This position offers an excellent opportunity to showcase your expertise in the Microsoft tech stack while working in a dynamic and collaborative environment.

Responsibilities:

• Provide 2nd line technical support to clients, resolving issues efficiently and effectively.
• Troubleshoot and diagnose hardware, software, and network problems using a variety of tools and techniques.
• Act as a point of escalation for 1st line support technicians, providing guidance and assistance as needed.
• Collaborate with internal teams to identify and implement solutions to recurring issues.
• Document support processes, procedures, and resolutions for future reference.
• Ensure adherence to service level agreements (SLAs) and deliver exceptional customer service at all times.

Requirements:

• Proven experience in a 2nd line support role, preferably in a managed services environment.
• Strong technical proficiency in the Microsoft tech stack, including Windows Server, Active Directory, Exchange, InTune, Office 365, Azure, VMWare and general networking, Mitel, VoIP and ServiceNow.
• Excellent troubleshooting and problem-solving skills with a keen attention to detail.
• Solid understanding of networking principles and protocols.
• Effective communication skills with the ability to convey technical information clearly and concisely.
• ITIL certification or relevant experience preferred.
• Ability to work independently and collaboratively in a fast-paced environment.

How to Apply:
If you are a proactive individual with a passion for technology, we want to hear from you! Please submit your resume outlining your relevant experience and why you would be a great fit for this role to zak@digitalwaffle.co. We look forward to reviewing your application.