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2nd Line Support (Contract)
- Posted 15 March 2024
- Salary £150 - £200 per day
- LocationCoventry
- Job type Contract
- Discipline Infrastructure
- ReferenceZJ-65-30
- Contact NameZak Jones
Job description
Job Title: 2nd Line Support Engineer (Contract)
Day rate: £150-£200 per day (outside IR35)
Location: Coventry, UK (Hybrid)
Duration: 3 month initial (likely extended)
Key Technologies:
Position Overview:
We are seeking a talented and dedicated 2nd Line Support Engineer to join the team on a contract basis. As a crucial member of the support team, you will play a key role in providing technical assistance and resolving complex issues. This position offers an excellent opportunity to showcase your expertise in the Microsoft tech stack while working in a dynamic and collaborative environment.
Responsibilities:
Requirements:
How to Apply:
If you are a proactive individual with a passion for technology, we want to hear from you! Please submit your resume outlining your relevant experience and why you would be a great fit for this role to zak@digitalwaffle.co. We look forward to reviewing your application.
Day rate: £150-£200 per day (outside IR35)
Location: Coventry, UK (Hybrid)
Duration: 3 month initial (likely extended)
Key Technologies:
- InTune
- Azure / Azure AD
- Mitel
- O365
- General security (firewalls etc)
- ServiceNow
Position Overview:
We are seeking a talented and dedicated 2nd Line Support Engineer to join the team on a contract basis. As a crucial member of the support team, you will play a key role in providing technical assistance and resolving complex issues. This position offers an excellent opportunity to showcase your expertise in the Microsoft tech stack while working in a dynamic and collaborative environment.
Responsibilities:
- Provide 2nd line technical support to clients, resolving issues efficiently and effectively.
- Troubleshoot and diagnose hardware, software, and network problems using a variety of tools and techniques.
- Act as a point of escalation for 1st line support technicians, providing guidance and assistance as needed.
- Collaborate with internal teams to identify and implement solutions to recurring issues.
- Document support processes, procedures, and resolutions for future reference.
- Ensure adherence to service level agreements (SLAs) and deliver exceptional customer service at all times.
Requirements:
- Proven experience in a 2nd line support role, preferably in a managed services environment.
- Strong technical proficiency in the Microsoft tech stack, including Windows Server, Active Directory, Exchange, InTune, Office 365, Azure, VMWare and general networking, Mitel, VoIP and ServiceNow.
- Excellent troubleshooting and problem-solving skills with a keen attention to detail.
- Solid understanding of networking principles and protocols.
- Effective communication skills with the ability to convey technical information clearly and concisely.
- ITIL certification or relevant experience preferred.
- Ability to work independently and collaboratively in a fast-paced environment.
How to Apply:
If you are a proactive individual with a passion for technology, we want to hear from you! Please submit your resume outlining your relevant experience and why you would be a great fit for this role to zak@digitalwaffle.co. We look forward to reviewing your application.
