3rd Line Support Analyst

Job Title: 3rd Line Support Analyst
Salary: Up to £38k DOE
Location: Exeter

My client, a fantastic Law Firm is looking for a 3rd Line Support Analyst to join their growing team! This is a fantastic opportunity for the right candidate to join their team as the business is growing! This role offers fantastic progression internally, in addition to fantastic perks such as 28 days annual leave, private medical insurance and discounted gym memberships!

Responsibilities:
As a 3rd Line Support Analyst, you will play a crucial role in ensuring the stability, efficiency, and security of the IT infrastructure. Your primary responsibilities will include:

• Provide expert-level technical support to resolve complex issues escalated from the 1st and 2nd line support teams.
• Diagnose and troubleshoot issues related to the Microsoft tech stack, including Windows Server environments, Office 365 solutions, Azure Active Directory, Intune, SCCM, and Teams.
• Administer and maintain Microsoft Server environments with a focus on performance, security, and reliability.
• Collaborate with cross-functional teams to implement and manage solutions based on business requirements.
• Apply ITIL best practices to incident, problem, change, and configuration management processes.
• Participate in the continuous improvement of ITIL processes to enhance service delivery and customer satisfaction.
• Develop and maintain SQL-based reports to provide insights into system performance and aid in decision-making processes.
• Analyse data and provide recommendations for optimising system performance.

Requirements:

• Proven experience in a 3rd line support role, demonstrating expertise in the Microsoft tech stack.
• Excellent working knowledge of Microsoft Server environments, Office 365 solutions (Azure Active Directory, Intune, SCCM, Teams), and SQL Reporting.
• Relevant certifications such as MCSE, ITIL Foundation, and others are highly desirable.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues.
• Excellent communication skills with the ability to convey technical information to non-technical stakeholders.
• Ability to collaborate effectively within a team and across departments.

This role welcomes applications from individuals of all backgrounds, however, it is not accepting applications from candidates living outside of the UK. If you are deemed suitable for the role then someone will be in contact.