Head of Customer Transformation

Posted 10 November 2023
Salary £100000 - £110000 per annum
Job type Permanent
Discipline Infrastructure ​
Contact NameZak Jones

Job description

Job Title: Head of Customer Transformation/Migration
Location: Northampton, UK (90% remote)
Salary: £100,000 per annum + 10% bonus

*** A general head of customer experience will not be suitable for this role, please see key responsibilities and experience ***

Are you a dynamic leader with a passion for customer experience, transformational change, and the drive to lead a migration project? If so, we want you to join our team as the Head of Customer Experience in Nottingham.

About Us:
We are a forward-thinking and customer-centric company committed to delivering exceptional experiences to our clients. As we embark on an exciting period of growth and transformation, we are seeking a Head of Customer Experience to lead our migration project, oversee upgrades, and drive meaningful change.

Key Responsibilities:
  • Lead and manage the transformation and migration project whereby you will migrate 10s of thousands of customers onto a new PaaS, ensuring a seamless transition for our customers.
  • Oversee upgrades to products and services to enhance the customer experience.
  • Develop and implement a comprehensive customer experience strategy.
  • Lead and mentor a team of dedicated professionals.
  • Drive a culture of customer-centricity throughout the organization.
  • Collaborate with cross-functional teams to identify and implement transformational changes.

  • Experience in migrating customers from various platforms to new PaaS.
  • Experience with migrating customers in a B2B environment.
  • Come from a SaaS or Tech background.
  • Proven experience in a leadership role within customer experience or a related field.
  • Strong track record of successfully leading migration projects and delivering transformational change.
  • Excellent communication and interpersonal skills.
  • Strategic thinker with the ability to develop and execute customer experience strategies.
  • Experience working in a fast-paced, dynamic environment.

  • Competitive salary of £100,000 per annum.
  • 10% annual bonus.
  • Opportunity to make a significant impact on our customer experience.
  • Professional development and growth opportunities.
  • Collaborative and inclusive work environment.
  • Employee wellness programs.

If you are a visionary leader with a passion for enhancing the customer experience and are ready to take on the challenge of leading our migration project and driving transformational change, we encourage you to apply.

How to Apply:
Please submit your resume and a cover letter outlining your relevant experience and qualifications to zak@digitalwaffle.co. In your cover letter, be sure to highlight your experience leading migration projects and driving transformational change.