IT Service Desk Analyst

Posted 08 December 2023
Salary £24000 - £26000 per annum
LocationLondon
Job type Permanent
Discipline Infrastructure ​
ReferenceHB-16-5
Contact NameHolly Blaylock

Job description

Job Title: IT Service Desk Analyst
Location: London  
Salary: £28k DOE

Are you passionate about IT support and proficient in using Active Directory and the Microsoft Tech Stack? We are seeking a skilled and enthusiastic IT Service Desk Analyst to start in a fantastic role based in Warrington. As a Service Desk Analyst, you will play a vital role in providing exceptional IT support to employees, ensuring technical issues are resolved efficiently.

Key Responsibilities:
  • Provide first-line technical support to employees, resolving IT issues related to hardware, software, and network problems.
  • Utilize Active Directory and the Microsoft Tech Stack to troubleshoot and resolve user account issues, email problems, and software configuration errors.
  • Collaborate with other IT professionals and teams to escalate complex issues and ensure timely resolution.
  • Maintain accurate records of IT support requests and resolutions in the ticketing system.
  • Assist with IT-related projects, including software deployments, system upgrades, and hardware installations.
  • Offer excellent customer service, ensuring a positive user experience for all employees.

Requirements:
  • Proven experience as an IT Service Desk Analyst or in a similar role.
  • Strong knowledge of Active Directory, Microsoft Windows operating systems, and Microsoft Office Suite.
  • Familiarity with the Microsoft Tech Stack, including Exchange, SharePoint, and Teams.
  • Excellent problem-solving skills and ability to diagnose and resolve technical issues.
  • Outstanding communication skills, both written and verbal.
  • Ability to work well in a team environment and collaborate effectively with colleagues.
  • IT certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate would be an advantage.

Benefits:
  • Competitive salary in the range of £28k DOE.
  • Opportunities for professional development and training.
  • Friendly and collaborative work environment.
  • Generous benefits package, including health insurance and pension scheme.
  • Career growth opportunities within the organization.
  • Flexible working options.

If you are a dedicated IT professional with expertise in Active Directory and the Microsoft Tech Stack, apply for this exciting opportunity! Join the team and contribute to the smooth operation of IT services while advancing your career in a dynamic and supportive work environment.