Second Line Support Analyst

Job Title: 2nd Line Support Analyst
Location: Leeds, UK
Salary: £30k

We are seeking a highly skilled and motivated 2nd Line Support Analyst to join a fantastic team based in Normanton. This is an exciting opportunity to work on-premises, utilizing the latest Microsoft technologies, and act as a crucial point of escalation from the first line of support. If you thrive in a fast-paced environment, have exceptional problem-solving skills, and enjoy working with cutting-edge technology, we want to hear from you!

Key Responsibilities:

• Provide expert 2nd line technical support on the Microsoft technology stack.
• Act as a point of escalation for complex technical issues from the first line support team.
• Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications.
• Collaborate with other IT professionals to ensure efficient operation of the organization’s IT systems.
• Develop and maintain comprehensive documentation for all solutions implemented.
• Contribute to the improvement of existing processes and procedures.

Requirements:

• Proven experience as a 2nd Line Support Analyst, preferably in a Microsoft technology environment.
• Strong knowledge of Microsoft Windows operating systems and Microsoft Office Suite.
• Familiarity with Active Directory, Exchange Server, and other Microsoft server technologies.
• Excellent problem-solving skills and the ability to work under pressure.
• Effective communication skills, both verbal and written, to interact with users and team members.
• A valid driving license and passport are necessary for occasional travel and client interactions.

Benefits:

• Competitive salary and performance-based incentives.
• Opportunities for career advancement and skill development.
• Friendly and collaborative work environment.
• Company-sponsored training and certifications.
• Opportunities to travel abroad with work
• Generous vacation and paid time off policy.

If you are passionate about technology, enjoy solving complex problems, and want to be a part of a growing organization that is focussed on developing both personal and professional growth then please apply now!