Senior IT Support Analyst

Job Title: Senior IT Support Analyst
Location: Stockport
Salary: £45k - £55k DOE

Our client, a forward-thinking ecommerce company is seeking an experienced and skilled Senior IT Support Analyst to join their team! As a key member of the IT department, you will play a crucial role in providing comprehensive support, utilizing the entire Microsoft tech stack, including Azure, and proficiency in managing Mac OSX 11 to 13.

Responsibilities:

• Microsoft Tech Stack Expertise: Leverage your in-depth knowledge of the complete Microsoft tech stack, with a focus on Azure services, to ensure seamless operations within our IT infrastructure.
• Mac OSX Management: Demonstrate proficiency in supporting Mac OSX versions 11 to 13, providing a well-rounded IT support experience across diverse operating systems.
• Mobile Device Management (MDM): Implement and manage MDM solutions to ensure efficient and secure operation of mobile devices within the organisation.
• Ticketing Experience: Utilise your strong ticketing system skills to streamline issue resolution processes and maintain accurate records of support activities.
• Antivirus Software Management: Leverage your expertise in managing antivirus software, particularly Microsoft Defender, to safeguard our systems against potential threats.
• 3rd Line Support: Bring your experience in 3rd Line support to effectively address complex technical issues, ensuring minimal downtime and maximum user satisfaction.
• Team Management: Showcase your leadership skills by managing a team of IT professionals, fostering collaboration, and ensuring the team's overall success.
• Hardware and Software Support: Provide comprehensive support for both hardware and software-related issues, contributing to the overall efficiency of our IT operations.

Qualifications:

• Proven experience in IT support up to 3rd line, with a strong understanding of Microsoft technologies and Azure services.
• Proficiency in managing Mac OSX versions 11 to 13.
• Expertise in Mobile Device Management (MDM) solutions.
• Demonstrated experience with ticketing systems and maintaining accurate records.
• Familiarity with antivirus software, particularly Microsoft Defender.
• Strong leadership and team management skills.

If you are a highly motivated IT professional with a passion for delivering top-notch support, please apply and become a valuable part of this fantastic IT team!

Please note this role is not accepting candidates living outside of the UK and it does not offer sponsorship. If you are deemed to be suitable for the role someone will be in contact with you!