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Senior Support Analyst
- Posted 17 February 2023
- Salary £26000 - £28000 per annum
- LocationLichfield
- Job type Permanent
- DisciplineInfrastructure
- ReferenceMP-173
- Contact NameMax Plowman
Job description
Job Title: Senior Support Analyst
Location: Lichfield (Hybrid)
Salary: £26,000 - £28,000
Contract Type: Full-time, Permanent
We are working with a leading care home provider looking for a Senior Support Analyst to join their growing team. As a Support Analyst, you will provide support to users across the company's multiple sites.
Responsibilities:
Please note - Sponsorship is not available for this position - Applicants must be based within a commutable distance of Lichfield
Location: Lichfield (Hybrid)
Salary: £26,000 - £28,000
Contract Type: Full-time, Permanent
We are working with a leading care home provider looking for a Senior Support Analyst to join their growing team. As a Support Analyst, you will provide support to users across the company's multiple sites.
Responsibilities:
- Liaise with Infrastructure Manager
- Troubleshoot and resolve IT issues via phone, email, and remote access
- Prioritize and manage incidents and service requests within established SLAs
- Visit sites as & when required
- Document and maintain incident logs and knowledge articles
- Assist with hardware and software installations, upgrades, and maintenance
- Provide training to users on company systems and software
- Previous experience in a similar IT support role, ideally in a multi-site environment
- Strong technical knowledge and experience with Microsoft Windows and Office products
- Experience with Active Directory, Exchange and Office 365
- Network configuration and troubleshooting
- Ability to prioritize and manage multiple incidents and service requests
- Knowledge of ITIL best practices is desirable
Please note - Sponsorship is not available for this position - Applicants must be based within a commutable distance of Lichfield