Senior Support Analyst

Posted 17 February 2023
Salary £26000 - £28000 per annum
Job type Permanent
DisciplineInfrastructure ​
Contact NameMax Plowman

Job description

Job Title: Senior Support Analyst
Location: Lichfield (Hybrid)
Salary: £26,000 - £28,000
Contract Type: Full-time, Permanent

We are working with a leading care home provider looking for a Senior Support Analyst to join their growing team. As a Support Analyst, you will provide support to users across the company's multiple sites.

  • Liaise with Infrastructure Manager
  • Troubleshoot and resolve IT issues via phone, email, and remote access
  • Prioritize and manage incidents and service requests within established SLAs
  • Visit sites as & when required
  • Document and maintain incident logs and knowledge articles
  • Assist with hardware and software installations, upgrades, and maintenance
  • Provide training to users on company systems and software
  • Previous experience in a similar IT support role, ideally in a multi-site environment
  • Strong technical knowledge and experience with Microsoft Windows and Office products
  • Experience with Active Directory, Exchange and Office 365
  • Network configuration and troubleshooting
  • Ability to prioritize and manage multiple incidents and service requests
  • Knowledge of ITIL best practices is desirable

Please note - Sponsorship is not available for this position - Applicants must be based within a commutable distance of Lichfield