Conor May-Payne
Conor May-Payne
IT & Infrastructure - UK
An experienced recruitment consultant, now specialising in IT and infrastructure I am passionate about matching the highest quality talent to their perfect role. In my spare time, I enjoy socialising with friends and keeping fit through sports like football, weight training and running!
Specialising in
IT Manager
Coventry£60000 - £65000 per annumJob Advertisement: IT Manager Position: IT Manager Location: Coventry Employment Type: Full-time Salary: £65,000 Job Description: We are looking for a talented and experienced IT Manager to join our dynamic team and play a key role in managing our IT infrastructure, supporting our employees, and ensuring the seamless operation of all technological processes. As the IT Manager, you will oversee the company’s IT operations, manage the IT team, and lead the strategic planning and implementation of all IT systems and services. You will be responsible for maintaining the integrity, security, and efficiency of our IT systems, while also providing hands-on technical support when necessary. Key Responsibilities:Manage and oversee the company’s IT infrastructure, including servers, networks, and data storage systems.Ensure the security and integrity of the company’s data and IT systems.Lead and mentor a team of IT professionals, providing guidance and support.Develop and implement IT policies, procedures, and best practices.Oversee IT support services, troubleshooting technical issues, and ensuring the timely resolution of IT problems.Manage relationships with external vendors and service providers.Plan and manage IT projects, ensuring they are completed on time and within budget.Stay current with technological trends and advancements, recommending improvements to the IT infrastructure as needed. Requirements:Proven experience as an IT Manager.Strong knowledge of IT infrastructure, systems, and networks.Experience with network administration, cybersecurity, and system maintenance.Excellent leadership and team management skills.Strong problem-solving abilities and attention to detail.Excellent communication and interpersonal skills.Ability to manage multiple projects and meet deadlines. Preferred Skills:Experience with cloud computing and virtualization (e.g., AWS, Azure).Knowledge of cybersecurity frameworks and compliance standards.Familiarity with software development processes and methodologies. Why Join Us?Competitive salary and benefits package.Opportunities for professional growth and career development.Collaborative and innovative work environment.Be part of a team that values technology and its impact on business success.
IT Infrastructure Manager
Leicester£55000 - £60000 per annumPosition: IT Infrastructure Manager Location: LeicesterEmployment Type: Full-time Salary: £55,000 Job Description: We are currently seeking a highly skilled and experienced IT Infrastructure Manager to oversee and optimize our IT infrastructure, ensuring it meets the needs of our growing business. As an IT Infrastructure Manager, you will be responsible for designing, implementing, and maintaining the company's IT infrastructure. You will ensure the stability, performance, and security of our systems, networks, and servers, while managing a team of technical professionals. Your role will involve strategic planning to support future business growth and improve operational efficiency through technology. Key Responsibilities:Oversee the planning, installation, and management of IT infrastructure, including servers, networks, storage, and cloud services.Ensure the reliability, security, and scalability of the company's IT infrastructure to meet operational needs.Lead and manage a team of IT specialists responsible for system administration, network management, and infrastructure support.Develop and enforce IT policies, procedures, and standards related to infrastructure management.Monitor and maintain system performance, ensuring maximum uptime and availability.Plan and execute IT infrastructure projects, ensuring they are delivered on time and within budget.Implement and manage disaster recovery plans, ensuring business continuity in case of a system failure or cyberattack.Manage relationships with third-party vendors, negotiating contracts and ensuring service levels are met.Evaluate and recommend new technologies to improve IT infrastructure and align with business goals.Ensure compliance with security policies, industry regulations, and data protection standards. Requirements:Proven experience as an IT Infrastructure Manager or similar role, with at least [X] years of experience.Strong technical expertise in network management, system administration, and server management (e.g., Windows, Linux).Experience with cloud technologies (e.g., AWS, Azure) and virtualization.Knowledge of cybersecurity principles and experience implementing security measures.Proven ability to manage multiple IT projects and teams effectively.Strong problem-solving skills and a high level of attention to detail.Excellent communication and interpersonal skills, with the ability to work with cross-functional teams.Leadership experience with a focus on team development and mentoring. Preferred Skills:Certifications in network management (e.g., CCNA, CCNP) or system administration (e.g., MCSE, RHCE).Experience with automation tools and processes for IT infrastructure management.Familiarity with compliance standards such as ISO 27001, GDPR, or SOC 2.
IT Infrastructure Engineer
Peterborough£0 - £45000 per annumRole: IT Infrastructure EngineerSalary: £45,000 + On-call allowance (£300-£350 per week on-call, every 8 weeks)Location: Hybrid - 3 Days a week in Leicester Office Car Scheme Department: IT Infrastructure OperationsAre you a highly skilled IT Infrastructure Engineer looking for a hybrid role where you can make a real impact? Join our dynamic IT Infrastructure team and help support a large-scale enterprises infrastructure. You will have the opportunity to work both remotely and in-office, maintaining essential systems across 7,000+ client machines, 300+ servers, and a large Cisco network.Key Responsibilities:Provide administration and support for over 7,000 client machines, 300+ servers, 1,600+ Cisco LAN devices, and 220+ WAN links.Manage and maintain mission-critical enterprise IT systems, ensuring their performance, availability, and security.Troubleshoot and resolve complex LAN/WAN/WLAN issues using Cisco network equipment.Implement and manage virtualized environments using VMware or Hyper-V.Develop, maintain, and test IT disaster recovery and business continuity plans.Automate tasks using PowerShell and other scripting technologies.Support cloud-based platforms and services (Azure, AWS, Google Cloud).Administer and support Microsoft technologies including Exchange Server, Active Directory, SharePoint, and Windows Server OS.Manage and configure Storage Area Networks (SAN) and backup systems.Implement and maintain Cisco Unified Communication VOIP platforms.Key Skills & Experience:Candidates should have relevant experience in at least three of the following areas:Strong knowledge of Microsoft platforms (Exchange Server, Active Directory, SharePoint, Windows Server OS).Experience with Storage Area Networks and backup systems.Proficiency in developing and maintaining disaster recovery and business continuity solutions.Expertise in PowerShell automation for administrative tasks.Competence in managing Cisco network equipment, diagnosing and resolving complex issues.Experience in clustered virtualized environments (VMware, Hyper-V).Strong understanding of IT security (network, server, and application layers).Hands-on experience with cloud platforms (Azure, AWS, Google Cloud).Knowledge of Cisco Unified Communication VOIP platforms.Ideal Candidate Attributes:A disciplined, analytical thinker who can work effectively under pressure.Self-motivated and capable of managing multiple tasks and competing deadlines.A passion for deep technical challenges and a desire to keep up with the latest technology.A positive, high-energy team player who thrives in a challenging work environment.On-call Requirements:You will be part of a rotating on-call schedule, with on-call duties occurring every 8 weeks, which will be compensated with an additional £300-£350 per on-call weekHybrid Working:This is a hybrid role, offering the flexibility to work remotely with a requirement to be in the office 3 days a weekWhy Join Us?This is an exciting opportunity to work in a large enterprise environment, supporting a wide range of critical infrastructure systems. If you're looking for a challenging role with flexibility, growth opportunities, and the ability to make a significant impact, this could be the perfect job for you!Apply Online or drop an email to conor@digitalwaffle.co
IT Infrastructure Engineer
Northamptonshire£0 - £45000 per annumRole: IT Infrastructure EngineerSalary: £45,000 + On-call allowance (£300-£350 per week on-call, every 8 weeks)Location: Hybrid - 3 Days a week in Leicester Office Car Scheme Department: IT Infrastructure OperationsAre you a highly skilled IT Infrastructure Engineer looking for a hybrid role where you can make a real impact? Join our dynamic IT Infrastructure team and help support a large-scale enterprises infrastructure. You will have the opportunity to work both remotely and in-office, maintaining essential systems across 7,000+ client machines, 300+ servers, and a large Cisco network.Key Responsibilities:Provide administration and support for over 7,000 client machines, 300+ servers, 1,600+ Cisco LAN devices, and 220+ WAN links.Manage and maintain mission-critical enterprise IT systems, ensuring their performance, availability, and security.Troubleshoot and resolve complex LAN/WAN/WLAN issues using Cisco network equipment.Implement and manage virtualized environments using VMware or Hyper-V.Develop, maintain, and test IT disaster recovery and business continuity plans.Automate tasks using PowerShell and other scripting technologies.Support cloud-based platforms and services (Azure, AWS, Google Cloud).Administer and support Microsoft technologies including Exchange Server, Active Directory, SharePoint, and Windows Server OS.Manage and configure Storage Area Networks (SAN) and backup systems.Implement and maintain Cisco Unified Communication VOIP platforms.Key Skills & Experience:Candidates should have relevant experience in at least three of the following areas:Strong knowledge of Microsoft platforms (Exchange Server, Active Directory, SharePoint, Windows Server OS).Experience with Storage Area Networks and backup systems.Proficiency in developing and maintaining disaster recovery and business continuity solutions.Expertise in PowerShell automation for administrative tasks.Competence in managing Cisco network equipment, diagnosing and resolving complex issues.Experience in clustered virtualized environments (VMware, Hyper-V).Strong understanding of IT security (network, server, and application layers).Hands-on experience with cloud platforms (Azure, AWS, Google Cloud).Knowledge of Cisco Unified Communication VOIP platforms.Ideal Candidate Attributes:A disciplined, analytical thinker who can work effectively under pressure.Self-motivated and capable of managing multiple tasks and competing deadlines.A passion for deep technical challenges and a desire to keep up with the latest technology.A positive, high-energy team player who thrives in a challenging work environment.On-call Requirements:You will be part of a rotating on-call schedule, with on-call duties occurring every 8 weeks, which will be compensated with an additional £300-£350 per on-call weekHybrid Working:This is a hybrid role, offering the flexibility to work remotely with a requirement to be in the office 3 days a weekWhy Join Us?This is an exciting opportunity to work in a large enterprise environment, supporting a wide range of critical infrastructure systems. If you're looking for a challenging role with flexibility, growth opportunities, and the ability to make a significant impact, this could be the perfect job for you!Apply Online or drop an email to conor@digitalwaffle.co
IT Infrastructure Engineer
Coventry£0 - £45000 per annumRole: IT Infrastructure EngineerSalary: £45,000 + On-call allowance (£300-£350 per week on-call, every 8 weeks)Location: Hybrid Car Scheme Department: IT Infrastructure OperationsAre you a highly skilled IT Infrastructure Engineer looking for a hybrid role where you can make a real impact? Join our dynamic IT Infrastructure team and help support a large-scale enterprises infrastructure. You will have the opportunity to work both remotely and in-office, maintaining essential systems across 7,000+ client machines, 300+ servers, and a large Cisco network.Key Responsibilities:Provide administration and support for over 7,000 client machines, 300+ servers, 1,600+ Cisco LAN devices, and 220+ WAN links.Manage and maintain mission-critical enterprise IT systems, ensuring their performance, availability, and security.Troubleshoot and resolve complex LAN/WAN/WLAN issues using Cisco network equipment.Implement and manage virtualized environments using VMware or Hyper-V.Develop, maintain, and test IT disaster recovery and business continuity plans.Automate tasks using PowerShell and other scripting technologies.Support cloud-based platforms and services (Azure, AWS, Google Cloud).Administer and support Microsoft technologies including Exchange Server, Active Directory, SharePoint, and Windows Server OS.Manage and configure Storage Area Networks (SAN) and backup systems.Implement and maintain Cisco Unified Communication VOIP platforms.Key Skills & Experience:Candidates should have relevant experience in at least three of the following areas:Strong knowledge of Microsoft platforms (Exchange Server, Active Directory, SharePoint, Windows Server OS).Experience with Storage Area Networks and backup systems.Proficiency in developing and maintaining disaster recovery and business continuity solutions.Expertise in PowerShell automation for administrative tasks.Competence in managing Cisco network equipment, diagnosing and resolving complex issues.Experience in clustered virtualized environments (VMware, Hyper-V).Strong understanding of IT security (network, server, and application layers).Hands-on experience with cloud platforms (Azure, AWS, Google Cloud).Knowledge of Cisco Unified Communication VOIP platforms.Ideal Candidate Attributes:A disciplined, analytical thinker who can work effectively under pressure.Self-motivated and capable of managing multiple tasks and competing deadlines.A passion for deep technical challenges and a desire to keep up with the latest technology.A positive, high-energy team player who thrives in a challenging work environment.On-call Requirements:You will be part of a rotating on-call schedule, with on-call duties occurring every 8 weeks, which will be compensated with an additional £300-£350 per on-call weekHybrid Working:This is a hybrid role, offering the flexibility to work remotely with a requirement to be in the office 3 days a weekWhy Join Us?This is an exciting opportunity to work in a large enterprise environment, supporting a wide range of critical infrastructure systems. If you're looking for a challenging role with flexibility, growth opportunities, and the ability to make a significant impact, this could be the perfect job for you!Apply Online or drop an email to conor@digitalwaffle.co
IT Infrastructure Engineer
Nottingham£0 - £45000 per annumRole: IT Infrastructure EngineerSalary: £45,000 + On-call allowance (£300-£350 per week on-call, every 8 weeks)Location: Hybrid - 3 days in the office in Leicester (LE19) Car Scheme Department: IT Infrastructure OperationsAre you a highly skilled IT Infrastructure Engineer looking for a hybrid role where you can make a real impact? Join our dynamic IT Infrastructure team and help support a large-scale enterprises infrastructure. You will have the opportunity to work both remotely and in-office, maintaining essential systems across 7,000+ client machines, 300+ servers, and a large Cisco network.Key Responsibilities:Provide administration and support for over 7,000 client machines, 300+ servers, 1,600+ Cisco LAN devices, and 220+ WAN links.Manage and maintain mission-critical enterprise IT systems, ensuring their performance, availability, and security.Troubleshoot and resolve complex LAN/WAN/WLAN issues using Cisco network equipment.Implement and manage virtualized environments using VMware or Hyper-V.Develop, maintain, and test IT disaster recovery and business continuity plans.Automate tasks using PowerShell and other scripting technologies.Support cloud-based platforms and services (Azure, AWS, Google Cloud).Administer and support Microsoft technologies including Exchange Server, Active Directory, SharePoint, and Windows Server OS.Manage and configure Storage Area Networks (SAN) and backup systems.Implement and maintain Cisco Unified Communication VOIP platforms.Key Skills & Experience:Candidates should have relevant experience in at least three of the following areas:Strong knowledge of Microsoft platforms (Exchange Server, Active Directory, SharePoint, Windows Server OS).Experience with Storage Area Networks and backup systems.Proficiency in developing and maintaining disaster recovery and business continuity solutions.Expertise in PowerShell automation for administrative tasks.Competence in managing Cisco network equipment, diagnosing and resolving complex issues.Experience in clustered virtualized environments (VMware, Hyper-V).Strong understanding of IT security (network, server, and application layers).Hands-on experience with cloud platforms (Azure, AWS, Google Cloud).Knowledge of Cisco Unified Communication VOIP platforms.Ideal Candidate Attributes:A disciplined, analytical thinker who can work effectively under pressure.Self-motivated and capable of managing multiple tasks and competing deadlines.A passion for deep technical challenges and a desire to keep up with the latest technology.A positive, high-energy team player who thrives in a challenging work environment.On-call Requirements:You will be part of a rotating on-call schedule, with on-call duties occurring every 8 weeks, which will be compensated with an additional £300-£350 per on-call weekHybrid Working:This is a hybrid role, offering the flexibility to work remotely with a requirement to be in the office 3 days a weekWhy Join Us?This is an exciting opportunity to work in a large enterprise environment, supporting a wide range of critical infrastructure systems. If you're looking for a challenging role with flexibility, growth opportunities, and the ability to make a significant impact, this could be the perfect job for you!Apply Online or drop an email to conor@digitalwaffle.co
IT Infrastructure Engineer
Leicester£0 - £45000 per annumRole: IT Infrastructure Engineer Salary: £45,000 + On-call allowance (£300-£350 per week on-call, every 8 weeks) Location: Hybrid - 3 days in the office in Leicester (LE19) Car Scheme Department: IT Infrastructure Operations Are you a highly skilled IT Infrastructure Engineer looking for a hybrid role where you can make a real impact? Join our dynamic IT Infrastructure team and help support a large-scale enterprises infrastructure. You will have the opportunity to work both remotely and in-office, maintaining essential systems across 7,000+ client machines, 300+ servers, and a large Cisco network. Key Responsibilities:Provide administration and support for over 7,000 client machines, 300+ servers, 1,600+ Cisco LAN devices, and 220+ WAN links.Manage and maintain mission-critical enterprise IT systems, ensuring their performance, availability, and security.Troubleshoot and resolve complex LAN/WAN/WLAN issues using Cisco network equipment.Implement and manage virtualized environments using VMware or Hyper-V.Develop, maintain, and test IT disaster recovery and business continuity plans.Automate tasks using PowerShell and other scripting technologies.Support cloud-based platforms and services (Azure, AWS, Google Cloud).Administer and support Microsoft technologies including Exchange Server, Active Directory, SharePoint, and Windows Server OS.Manage and configure Storage Area Networks (SAN) and backup systems.Implement and maintain Cisco Unified Communication VOIP platforms. Key Skills & Experience:Candidates should have relevant experience in at least three of the following areas:Strong knowledge of Microsoft platforms (Exchange Server, Active Directory, SharePoint, Windows Server OS).Experience with Storage Area Networks and backup systems.Proficiency in developing and maintaining disaster recovery and business continuity solutions.Expertise in PowerShell automation for administrative tasks.Competence in managing Cisco network equipment, diagnosing and resolving complex issues.Experience in clustered virtualized environments (VMware, Hyper-V).Strong understanding of IT security (network, server, and application layers).Hands-on experience with cloud platforms (Azure, AWS, Google Cloud).Knowledge of Cisco Unified Communication VOIP platforms. Ideal Candidate Attributes:A disciplined, analytical thinker who can work effectively under pressure.Self-motivated and capable of managing multiple tasks and competing deadlines.A passion for deep technical challenges and a desire to keep up with the latest technology.A positive, high-energy team player who thrives in a challenging work environment. On-call Requirements:You will be part of a rotating on-call schedule, with on-call duties occurring every 8 weeks, which will be compensated with an additional £300-£350 per on-call week Hybrid Working:This is a hybrid role, offering the flexibility to work remotely with a requirement to be in the office 3 days a week Why Join Us?This is an exciting opportunity to work in a large enterprise environment, supporting a wide range of critical infrastructure systems. If you're looking for a challenging role with flexibility, growth opportunities, and the ability to make a significant impact, this could be the perfect job for you! Apply Online or drop an email to conor@digitalwaffle.co
2nd Line Support Engineer
Suffolk£30000 - £32000 per annumJob Title : IT TechnicianLocation: Eye, SuffolkSalary: Up to £32,240Are you interested in working for an award winning company based in the Suffolk countryside? We are looking for a talented IT Technician to join our dynamic team, based on-site in Eye, Suffolk, reporting directly to the Regional IT Manager.This is a fantastic opportunity to support the growth and success of our organisation while advancing your IT skills in a hands-on environment.Key Responsibilities:Provide technical support to end-users, addressing hardware, software, and network issues, both remotely and on-site, including within the factory and abattoir.Install, configure, and maintain computer systems, software, and peripherals to ensure performance and security.Assist in managing the company's network infrastructure, including routers, switches, firewalls, and other devices.Troubleshoot and resolve IT issues, documenting solutions and escalating complex issues as needed.Perform system backups, updates, and maintenance to ensure data integrity and system reliability.Monitor system performance, identifying and recommending areas for improvement.Assist with IT projects, from planning to implementation and testing of new hardware, software, or networks.Collaborate with other departments to understand and support their IT needs.Maintain an inventory of IT equipment, software, and licences, ensuring compliance with company policies and regulations.Stay current with industry trends and technologies, sharing knowledge with the IT team to drive improvements.Skills & Experience:Previous experience in an IT support role, ideally within a manufacturing environment.Strong knowledge of computer hardware, software, and networking concepts.Excellent troubleshooting skills, with the ability to quickly diagnose and resolve technical issues.Strong communication skills to explain technical concepts to non-technical users.Ability to work both independently and collaboratively in a fast-paced environment.Familiarity with IT security standards and best practices.What We OfferCompetitive salary 28 days’ holiday, including bank holidaysAccess to Grocery Aid for emotional, practical, and financial supportBenefits and recognition hub, including excellent colleague discountsIf you are a proactive IT professional eager to contribute to a company with a strong heritage and commitment to quality, we'd love to hear from you.
2nd line Support Engineer
West Midlands£30000 - £32000 per annumJob descriptionWe are looking for an enthusiastic IT Support Technician to join the IT service desk team and work closely with the wider IT department. This role is crucial in ensuring high-quality technical support across the organisation.Key Skills:AzureOffice 365Active Directory Networking (ideally Cisco)2nd line support experienceKey Responsibilities:Provide day-to-day technical support and troubleshooting, gaining experience in a variety of infrastructure technologies such as networking, WiFi, firewalls, Azure, Office 365, and cybersecurity.Respond to IT support requests through various channels: service desk system, phone, and face-to-face.Log and track incidents using the IT service desk platform.Maintain and update IT assets via the service desk system.Escalate more complex issues to second or third-line support as appropriate.Carry out routine maintenance, administration, and troubleshooting of user devices, including laptops, desktops, and mobile devices.Set up and configure new devices for end users, including laptops, desktops, and tablets.Manage Active Directory user accounts.Provide both remote and deskside support to staff.Manage endpoint security incidents, such as malware and antivirus issues.Assist the senior IT team in delivering key IT projects.Perform additional duties as requested by management.Adhere to safeguarding policies, ensuring the protection of children and vulnerable adults.Support the organisation’s commitment to equality, diversity, and inclusion.Required Skills & Qualifications:Basic experience with Microsoft Office 365 and Azure.Proficiency in troubleshooting Windows 10 issues.Ability to install, upgrade, and configure laptops and desktops.Strong communication skills, with the ability to communicate clearly and professionally with both internal and external stakeholders.Proven experience in delivering excellent customer service and resolving technical issues.A keen interest in learning and adapting to new technologies and processes.Desirable Skills:Cisco or Microsoft certification.A degree in IT, Computer Science, or a related field.Basic networking knowledge (e.g., TCP/IP, DHCP, DNS).Experience with endpoint security solutions (e.g., antivirus, VPN).Familiarity with WiFi systems like Meraki or Aruba.Experience with Group Policy management.Hands-on experience with IT monitoring and management tools
2nd line Support Engineer
Water Orton£30000 - £32000 per annumJob descriptionWe are looking for an enthusiastic IT Support Technician to join the IT service desk team and work closely with the wider IT department. This role is crucial in ensuring high-quality technical support across the organisation.Key Skills:AzureOffice 365Active Directory Networking (ideally Cisco)2nd line support experienceKey Responsibilities:Provide day-to-day technical support and troubleshooting, gaining experience in a variety of infrastructure technologies such as networking, WiFi, firewalls, Azure, Office 365, and cybersecurity.Respond to IT support requests through various channels: service desk system, phone, and face-to-face.Log and track incidents using the IT service desk platform.Maintain and update IT assets via the service desk system.Escalate more complex issues to second or third-line support as appropriate.Carry out routine maintenance, administration, and troubleshooting of user devices, including laptops, desktops, and mobile devices.Set up and configure new devices for end users, including laptops, desktops, and tablets.Manage Active Directory user accounts.Provide both remote and deskside support to staff.Manage endpoint security incidents, such as malware and antivirus issues.Assist the senior IT team in delivering key IT projects.Perform additional duties as requested by management.Adhere to safeguarding policies, ensuring the protection of children and vulnerable adults.Support the organisation’s commitment to equality, diversity, and inclusion.Required Skills & Qualifications:Basic experience with Microsoft Office 365 and Azure.Proficiency in troubleshooting Windows 10 issues.Ability to install, upgrade, and configure laptops and desktops.Strong communication skills, with the ability to communicate clearly and professionally with both internal and external stakeholders.Proven experience in delivering excellent customer service and resolving technical issues.A keen interest in learning and adapting to new technologies and processes.Desirable Skills:Cisco or Microsoft certification.A degree in IT, Computer Science, or a related field.Basic networking knowledge (e.g., TCP/IP, DHCP, DNS).Experience with endpoint security solutions (e.g., antivirus, VPN).Familiarity with WiFi systems like Meraki or Aruba.Experience with Group Policy management.Hands-on experience with IT monitoring and management tools
2nd Line Support Engineer
Walsall£30000 - £32000 per annumJob descriptionWe are looking for an enthusiastic IT Support Technician to join the IT service desk team and work closely with the wider IT department. This role is crucial in ensuring high-quality technical support across the organisation.Key Skills:AzureOffice 365Active Directory Networking (ideally Cisco)2nd line support experienceKey Responsibilities:Provide day-to-day technical support and troubleshooting, gaining experience in a variety of infrastructure technologies such as networking, WiFi, firewalls, Azure, Office 365, and cybersecurity.Respond to IT support requests through various channels: service desk system, phone, and face-to-face.Log and track incidents using the IT service desk platform.Maintain and update IT assets via the service desk system.Escalate more complex issues to second or third-line support as appropriate.Carry out routine maintenance, administration, and troubleshooting of user devices, including laptops, desktops, and mobile devices.Set up and configure new devices for end users, including laptops, desktops, and tablets.Manage Active Directory user accounts.Provide both remote and deskside support to staff.Manage endpoint security incidents, such as malware and antivirus issues.Assist the senior IT team in delivering key IT projects.Perform additional duties as requested by management.Adhere to safeguarding policies, ensuring the protection of children and vulnerable adults.Support the organisation’s commitment to equality, diversity, and inclusion.Required Skills & Qualifications:Basic experience with Microsoft Office 365 and Azure.Proficiency in troubleshooting Windows 10 issues.Ability to install, upgrade, and configure laptops and desktops.Strong communication skills, with the ability to communicate clearly and professionally with both internal and external stakeholders.Proven experience in delivering excellent customer service and resolving technical issues.A keen interest in learning and adapting to new technologies and processes.Desirable Skills:Cisco or Microsoft certification.A degree in IT, Computer Science, or a related field.Basic networking knowledge (e.g., TCP/IP, DHCP, DNS).Experience with endpoint security solutions (e.g., antivirus, VPN).Familiarity with WiFi systems like Meraki or Aruba.Experience with Group Policy management.Hands-on experience with IT monitoring and management tools