Customer Success Manager

Role: Customer Success Manager
Location: Kidderminster
Salary: £40,000 - £50,000 + Performance Bonuses

Role Overview
Are you a driven customer service professional with a passion for delivering exceptional experiences? We're looking for a Customer Success Manager to join a fast-growing team within the sports retail industry. This role places you at the heart of customer engagement, helping to shape the experience of people around the world while supporting the brand's continued growth and stellar reputation.

Key Responsibilities

• Deliver professional, timely, and knowledgeable support to customers via email, phone, and live messaging.
• Resolve issues with empathy and efficiency, maintaining the company's outstanding Trustpilot rating.
• Build and nurture long-term relationships with both new and returning customers.
• Maintain accurate customer records to ensure service quality and consistency.
• Coordinate with courier partners to track and resolve delivery or logistics issues.

What You'll Bring

• Proven experience in a senior customer service role, ideally within a dynamic retail setting.
• Excellent communication skills and a strong commitment to creating standout customer experiences.
• Confidence in resolving complex queries with empathy and professionalism.
• Flexibility to support customers during evenings or weekends when needed.

What's on Offer

• Competitive salary: £40,000 - £50,000 per annum
• Performance-based bonuses and growth incentives
• Career progression opportunities within a globally expanding brand
• Casual dress code, regular company events, pension scheme, employee discounts, and free on-site parking