Senior IT Field Engineer - MSP Experience Required

Senior MSP Technical Support Engineer / Manager
Location: Silchester, UK (Office & Customer Sites within 50 miles)
Job Type: Permanent | Full-time
Salary: £40,000 - £50,000 + up to 10% matched pension + company vehicle & fuel card

The Role
You'll provide enterprise-level technical assistance and support to our customers-both remotely and onsite-ensuring smooth operation of computer systems, software, and hardware. About 60% of your time will be spent at customer sites, with the rest based in our Silchester office.

Why Join Us?

• Competitive salary & pension scheme (up to 10% matched)
• 22 days annual leave + increases with service
• Career development plan & training opportunities
• Company vehicle & fuel card for site visits

What You'll Do

• Deliver technical support via phone, email, and in person
• Handle onsite escalations & routine visits
• Manage end-to-end project delivery (implementation, project management, support)
• Troubleshoot hardware & software issues (desktops, servers, networking, etc.)
• Work with Windows Server, Azure, M365, Active Directory, VMware/Hyper-V, Exchange, and IT security/networking
• Create technical documentation & conduct site surveys
• Mentor team members and assist in pre-sales activities
• Provide technical handovers to the service desk

What We're Looking For

• Experience in a customer-facing MSP technical support role
• Expertise in Microsoft 365, Teams, Exchange, SharePoint, Intune, Autopilot
• Experience with VMware or Hyper-V, enterprise firewalls, backup systems, and email security
• Solid networking knowledge (LAN, WAN, VLAN, VPN, MFA, wireless)
• Relevant IT certifications/qualifications

Schedule

• Monday to Friday, 9:00am - 5:30pm (occasional paid weekend work)

If you're ready to take on a role where your skills will have real impact, apply today and help us shape the future of IT support for our clients.