Cloud Support Engineer

Cloud Support Engineer - Shropshire (Hybrid)

Salary: £45,000 - 55,000

My client is looking for a Cloud Support Engineer to join their Shropshire-based team. You'll help keep our cloud platforms stable, secure, and fast-moving. This hybrid role offers two days in the office and three from home.

Key Responsibilities:

• Own and resolve infrastructure helpdesk tickets

• Build and maintain cloud environments with Terraform and Ansible

• Troubleshoot Azure and AWS (VMs, VPNs, firewalls, DNS, Backup Vaults)

• Support software releases with the DevOps team

• Automate deployments and improve processes

• Ensure compliance with security standards (ISO27001, PCI-DSS)

• Document fixes and share knowledge

Required Skills and Experience:

• Hands-on experience with Azure and AWS

• Strong Terraform and Ansible skills

• Knowledge of cloud networking, Windows, and Active Directory

• Ability to explain complex issues simply

• Experience with ticketing systems (e.g. Jira) and support workflows

• Awareness of cloud security best practices

• Bonus: SQL Server, SMTP, IIS, CI/CD pipelines, and an interest in AI

What's on offer:

• 25 days holiday (plus bank holidays)

• Wellbeing days, enhanced pension, and volunteering opportunities

• Salary sacrifice schemes (EVs, cycle-to-work)

• Employee Assistance Programme and annual health check

• Flexible benefits, retail discounts, and bonus scheme

• Regular socials, learning forums, and conferences (UK & abroad)

• A welcoming office with free breakfast, fruit, drinks, and snacks