Senior MSP Technical Support Engineer/Manager

Senior MSP Technical Support Engineer/Manager - MSP
Silchester, UK| On-site & Field-Based
£40,000-£50,000+up to 10%matched pension+Company Vehicle & Fuel Card

Ready to take the lead in IT support?

We're looking for a Senior IT Field Engineer to join a fast-moving, client-focused MSP environment. This is a role where your expertise will shine-not just behind a screen, but out in the field, working directly with clients and solving complex technical challenges.

Around 60% of your time will be spent on customer sites (within 50 miles of Silchester), with the remainder based in our modern office. No two days are the same-you'll be tackling escalations, leading projects, mentoring colleagues, and making sure our clients' systems run seamlessly.

What we're looking for
- Solid MSP background in a customer-facing role
- Expertise with Microsoft 365, Teams, SharePoint, Intune, Autopilot
- Experience with VMware/Hyper-V, Rirewalls, backup, email security - Strong networking knowledge: LAN, WAN, VLAN, VPN, MFA, wireless
- IT certifications (Microsoft, VMware, Cisco, etc.) are a big plus

What's in it for you?

- Strong rewards: £40-50K + up to 10% matched pension
- Company vehicle & fuel card for your site visits
- 22 days annual leave (rising with service)
- Career growth: structured training & development plan
- Engaging projects: exposure to the latest tech in an MSP setting

What you'll be doing

- Acting as the go-to technical expert for our customers-remote and onsite
- Leading end-to-end project delivery from implementation to support
- Troubleshooting servers, desktops, networking, and cloud platforms
- Working with Windows Server, Azure, M365, AD, VMware/Hyper-V, Exchange - Conducting site surveys, documentation, and technical handovers
- Mentoring the support team & assisting with pre-sales activities