Desktop Support Technician

The Role:

A fantastic opportunity has arisen for a highly motivated Desktop Support Technician to join a dynamic team and make an immediate impact. This role offers the chance to provide top-tier 1st and 2nd line IT support, ensuring an excellent user experience across the organisation.

Key Responsibilities:

• Delivering exceptional IT support, troubleshooting, and diagnostics to resolve technical issues efficiently.
• Managing hardware setups, including imaging and configuring laptops, mobile phones, and iPads.
• Overseeing equipment repairs and facilitating the decommissioning and reprovisioning of devices.
• Processing system access for leavers, reassigning equipment, and preparing hardware for future use.
• Maintaining accurate records of technical issues, resolutions, and ongoing investigations.
• Ensuring compliance with IT policies and procedures while staying ahead of emerging technology trends.
• Managing asset inventory to control costs and ensure accurate tracking of IT resources.

Requirements

• Experience: 3-5 years in a customer-facing IT support role.
• Technical Skills: Strong knowledge of Windows operating systems, Windows Server, MS Exchange, Active Directory, Apple and Android devices,
• Problem-Solving Abilities: A methodical and analytical approach to diagnosing and resolving issues.
• Communication Skills: Ability to engage confidently with colleagues and customers across all levels of the business.

Requirements:

• A full driving license and access to personal transport.

Apply now or email your CV