2nd Line Support role

Salary: £32k - £40k

I'm currently working with a well-established professional services organisation that's looking to add an experienced Service Desk Analyst to their growing IT team.

This is a great opportunity for someone with strong Microsoft support experience who enjoys working in a fast-paced, customer-focused environment with exposure to modern cloud technologies.

Tech Stack Includes:

* Microsoft 365

* Intune

* Windows 10/11

* Azure / Entra ID

* Azure Virtual Desktop (AVD)

* Exchange Online

* Teams / SharePoint / OneDrive

* ITSM platforms (ServiceNow, Halo, FreshService etc.)

The Role:

* Providing 1st & 2nd Line support

* Troubleshooting across Microsoft environments

* Supporting users in an ITIL-driven environment

* Working closely with infrastructure teams and third parties

* Contributing to process improvements and documentation

* Acting as an escalation point where required

Ideal Background:

* Previous Service Desk / IT Support experience

* Strong Microsoft 365 support skills

* Experience with Azure AD / Entra ID & Active Directory

* Strong customer service and communication skills

* Experience with ticketing/ITSM systems

Desirable:

* Intune

* AVD / Azure exposure

* PowerShell

* HaloITSM

* Professional services or regulated environment experience

Excellent opportunity for someone looking to develop further within a modern Microsoft environment with strong progression potential.

If interested, please apply or message me directly for more information.