IT Support Assistant

IT Support Assistant

Acton, London (Onsite)

Salary: £28k - £32k

I'm currently partnering with a growing consumer-focused business to recruit an IT Support Assistant to join their onsite technology team in Acton.

This is an excellent opportunity for someone early in their IT career who enjoys hands-on technical support and wants exposure to a broad range of technologies, systems, and business projects.

Working closely with the IT Operations Manager and wider technology team, you'll play a key role in supporting warehouse operations, ensuring business-critical systems remain available and colleagues receive timely, high-quality IT support.

What You'll Be Doing

• Providing 1st line IT support across hardware, software, and business applications
• Managing and resolving service desk tickets within agreed SLAs
• Escalating complex issues where required
• Preparing, configuring, and shipping IT equipment for new starters and internal moves
• Maintaining accurate asset management records and technical documentation
• Supporting bespoke business systems and user testing activities
• Assisting with IT infrastructure rollouts and technology projects
• Identifying opportunities to improve service desk processes and user experience
• Delivering responsive onsite support to warehouse teams
• Installing and maintaining desktops, laptops, tablets, monitors, printers, peripherals, and cabling
• Troubleshooting hardware and software issues to minimise operational downtime

What We're Looking For

• Previous experience in an IT Support, Service Desk, or Helpdesk environment
• Strong troubleshooting and problem-solving skills
• Excellent communication skills with both technical and non-technical users
• A customer-focused approach and willingness to help others
• Experience supporting Windows devices, printers, and end-user hardware
• Ability to prioritise workload in a fast-paced operational environment
• Strong attention to detail and organisational skills
• A proactive mindset with a desire to learn and develop technical skills

What's on Offer

• Exposure to a wide variety of technologies and business systems
• Opportunity to contribute to IT improvement projects
• Hands-on technical experience in a fast-paced operational environment
• Ongoing learning and development opportunities
• Clear progression within a supportive technology team

Please get in touch if you'd like to learn more or discuss whether this opportunity could be a good fit for your background.