Strategic Accounts Director

UK | Hybrid / Remote | £75k + Benefits

We're working with a growing UK managed services and technology business delivering solutions across managed IT, cloud, cybersecurity and modern workplace technology.

They're looking for a Strategic Accounts Director to lead a team of Senior Account Managers while owning a portfolio of high-value strategic customers.

The Role

• Lead, coach and develop a team of Senior Account Managers.

• Own a portfolio of complex, high-value customer relationships.

• Drive revenue, profitability, retention and account growth.

• Build relationships with C-suite, CIOs, CTOs and senior technology stakeholders.

• Develop strategic account plans and identify growth opportunities across IT, cloud and cybersecurity.

• Lead major renewals, tenders, negotiations and complex commercial opportunities.

• Manage customer risk and proactively reduce churn.

• Own forecasting, pipeline and account performance.

• Work closely with sales, technical and delivery teams to maximise customer value.

About You

• Senior strategic account management or sales leadership experience within an MSP, IT services or technology business.

• Proven track record managing and growing high-value customer portfolios.

• Strong commercial ownership across revenue, margin, retention and growth.

• Confident operating with C-suite and senior technology decision-makers.

• Experience with complex renewals, tenders and multi-year contracts.

• Strong understanding of managed IT, cloud, cybersecurity and modern workplace solutions.

• Proven experience leading and developing senior account management teams.

This is a senior commercial opportunity to take ownership of strategically important customers while helping shape the wider account management function within a growing technology business.