Senior Account Manager

Manchester | Hybrid | Competitive Salary + Commission

We're working with a growing technology business looking for an experienced Senior Account Manager to manage and grow a portfolio of existing customers across the UK.

This is a commercially focused role, responsible for building strong client relationships, protecting revenue and identifying opportunities to increase account value.

The Role

• Manage a portfolio of key B2B technology customers.

• Build strong relationships with senior stakeholders and decision-makers.

• Own customer retention, satisfaction and commercial performance.

• Identify and develop opportunities for account growth, upselling and cross-selling.

• Lead commercial conversations, renewals and contract negotiations.

• Develop account plans and identify new opportunities within existing customers.

• Proactively manage customer risks and work to minimise churn.

• Work closely with sales, customer success and technical teams to deliver strong customer outcomes.

• Maintain accurate CRM records, forecasts and account plans.

• Act as a trusted point of contact for key customers.

About You

We're looking for a commercially driven Account Manager with experience within a technology, SaaS, IT or professional services environment.

You'll ideally have:

• Proven experience managing and growing a B2B customer portfolio.

• A strong track record of achieving revenue, retention and growth targets.

• Experience working with senior stakeholders and decision-makers.

• Strong relationship-building and commercial negotiation skills.

• Experience with renewals, upselling and cross-selling.

• Excellent communication and presentation skills.

• Strong account planning, pipeline and CRM management experience.

• A proactive, customer-focused approach with a strong commercial mindset.

This is a great opportunity to join a growing technology business where you'll have genuine ownership of key customer relationships and the opportunity to significantly increase account value.