Download our 2026 customer success salary guide.
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FAQS
Customer success salary guide FAQs.
This guide is for employers hiring in customer success and for professionals working in client retention, onboarding, and account growth roles. Whether you're leading a CS team or planning your next move, this guide is designed for you.
It gives you accurate salary data for customer success roles in 2026, helping you make confident hiring or career decisions. You'll also get insights into where the market is heading and how CS roles are evolving across the UK.
The guide covers roles such as Head of Customer Success, Customer Success Manager, Client Success Manager, Customer Experience Manager, Account Manager, and Customer Success Executive. It includes both strategic and hands-on roles.
In 2026, the average salary for customer success roles in the UK is £45,864. This figure is based on a specific set of roles including customer success executives, account managers, senior CS managers, and heads of customer success. As long-term client value becomes increasingly important in SaaS and service-led businesses, CS professionals are seeing consistent salary growth year-on-year.
Customer retention has become a strategic priority, especially in SaaS and service-led sectors. As businesses double down on renewals, satisfaction, and lifetime value, skilled CS professionals are in high demand, pushing salaries up across all levels.
Yes. We offer a bespoke benchmarking service to help you compare salaries within customer success. Whether you're hiring, restructuring, or reviewing internal pay, we’ll give you clear, data-backed insights. Find out more here.