Specialists in IT support recruitment.

Struggling to hire IT support? We're your solution! Our IT support recruitment expertise connects you with skilled professionals who keep your tech running smoothly. Let us find the perfect fit to resolve user issues and ensure your technology empowers, not hinders.

IT support recruiter on phone
THE PROBLEM

Haven’t got the time to go through applications?

With so many CVs flooding your inbox, finding the perfect candidate feels like searching for a needle in a haystack. But don’t worry - we can help!


At Digital Waffle, we specialise in IT support recruitment. We streamline the process using advanced technology and market expertise. This ensures you only see top-tier candidates, saving you time and resources.


Whether you need help desk technicians, technical support specialists, or desktop support engineers, we've got you covered. Let's find the IT support talent your team needs to excel. Reach out to us today!

IT support recruiter on laptop

THE SOLUTION

Why you should partner with us.

icon
Keep your business running smoothly with reliable support.

We'll connect you with dependable and efficient IT support professionals who can troubleshoot issues, maintain systems, and keep your technology infrastructure running smoothly, minimising downtime and maximising productivity.

icon
Empower your users with expert assistance.

Leverage our understanding of user needs and IT support best practices to identify candidates who excel at providing clear and efficient technical assistance, resolving user issues promptly and creating a positive support experience.

icon
Prevent problems before they arise.

Our targeted recruitment approach ensures you find candidates with the technical skills, proactive mindset, and dedication to preventative maintenance to keep your systems running optimally and minimise future issues.

TESTIMONIALS

What our clients say about us.

Digital Waffle has truly been a game-changer for our organisation. Over the past two years, they've successfully placed numerous candidates across various functions, and their commitment to excellence shines through in every interaction. We look forward to continuing this valuable partnership!

Harry GriffithsHarry Griffiths

Sophie’s expertise was invaluable in helping us secure three exceptional account managers. Her dedication, keen understanding of our requirements & tireless efforts showcased her commitment to finding the perfect candidates for us.

Sophie ShakeshaftSophie Shakeshaft

Matt was fantastic to deal with. He made the recruitment process so easy and really went the extra mile to find us the right candidate. His helpful approach and commitment to getting the right person made a big difference. Definitely would use Matt and Digital Waffle again for any future hires.

Matt TroughtMatt Trought

Recruitment can be painful when the recruiters don’t understand your needs and the technical differences between roles. Luckily Digital Waffle are experts in their field and provide a speedy and accurate service. Great candidates and no waffle. Zak Jones especially is extremely talented and helpful. He goes the extra mile in building long-term relationships, and not just for the quick win.

Zak JonesZak Jones

Luke is a very professional recruitment consultant who always delivers excellent results. He understands what the needs are and he is always very quick to react. I recommend Luke as he is truly passionate about recruitment and I'm confident that a partnership with him would greatly benefit any client.

Luke RoseLuke Rose

Finding the perfect fit for our expanding marketing team felt like quite a challenge until we teamed up with Maddie at Digital Waffle. Her expertise, unwavering support, and sharp insights have been a game-changer in our search. Thanks to Maddie, we've landed an excellent Social Media Manager who has really amped up our marketing game.

Maddie RichardsonMaddie Richardson

Mia approached me about a year ago and asked if they could help find applicants. I immediately liked her no-nonsense approach. Instead of making a sales pitch, she tried to understand our needs and got us great candidates. Communication is quick and all stakeholders have the information they need at any given point. I recommend working with Mia & the team. Thank you!

Mia PartridgeMia Partridge

Stuart’s professionalism and attention to detail were evident throughout the recruitment process, resulting in a successful and efficient hiring experience. We will definitely be contacting Stuart and Digital Waffle for any future hires. Can’t recommend him enough!

Stuart ManserStuart Manser

I’ve worked with Louis for 12+ years and hope to continue for many more. He has supplied labour and also aided a much-needed career change. I would recommend Louis to anyone who is seeking an out-of-the-box thinker and someone who will dedicate themselves to solving your resourcing requirements.

Louis TaylorLouis Taylor

We couldn't be more delighted with Digital Waffle's exceptional expertise in sourcing the ideal candidates. They adeptly filled a large number of roles, displaying precision and a deep understanding of our unique requirements. I recommend their services to any businesses who are seeking top-notch recruitment support.

Harry GriffithsHarry Griffiths

Maddie’s expertise as a recruitment consultant was absolutely invaluable in helping us secure three exceptional account managers. Her dedication, keen understanding of our requirements, and tireless efforts showcased her commitment to finding the perfect candidates for us.

Maddie RichardsonMaddie Richardson

I highly recommend Luke for any recruitment needs. I had the pleasure of working with Luke, and I was really impressed with his professionalism and expertise. If you are looking for a recruiter with vast experience in the engineering space, I’d highly recommend Luke.

Luke RoseLuke Rose

Had such a good experience with Digital Waffle. It’s so hard to find recruiters as nice and trusting as them - highly recommend!

Harry GriffithsHarry Griffiths
Recruitment agencyTeam of recruitersRecruitment team meeting

WHY WE’RE DIFFERENT

What makes us unique.

We don’t wait for candidates to come to us. Our team of 20 skilled recruitment consultants builds relationships with top professionals year-round. This means we really get to know their abilities, goals, and career plans. When you have a job opening, we can quickly find the perfect candidate who matches your company’s culture and needs.

We’re not a large, impersonal corporation. Our smaller team allows us to give you the personalised attention you deserve. We take the time to understand your specific needs and find the best talent for your company. You won’t be just another client to us – you’ll get dedicated service from experienced professionals who care about making successful placements.

Intuch offers more than just traditional recruitment services. We use a subscription-based model that spreads the cost of hiring over 6 or 12 months, reducing upfront expenses. Plus, our guarantee means if a candidate leaves within a certain period, we’ll refill the role. This innovative approach ensures you have ongoing access to top talent with minimal risk and maximum return on investment.

BENEFITS

What you will get in return.

icon
A team of recruitment specialists

We have a team of 20 tech and digital recruitment specialists here to help you fill your roles.

icon
IT support recruitment specialists

We have a dedicated team of IT support resourcers to ensure we find the best possible candidates.

icon
Dedicated account manager

A dedicated account manager is on hand, to ensure a seamless hiring process.

icon
Direct comms with hiring manager

We will come and visit your office on a monthly basis for regular progress updates - if required.

icon
Specialist hiring consultancy

We assess your current recruitment strategies and provide expert guidance to optimise every step.

icon
Ongoing pipeline of candidates

We will create a pipeline of candidates interested in your company and share them with you.

icon
Third-party PSL agencies

We partner with niche agencies to help fill slightly more difficult roles.

icon
Access to top-line tech stack

Access to Linkedin Recruiter, SourceBreaker, Workable, Idibu, HubSpot, Apollo, Lusha, Vidyard.

icon
Monthly marketing support

Our Marketing Manager is on hand to promote your vacancies and EVP across our channels.

icon
Access to all the job boards

Access to all job boards including Jobsite, CV Library, Indeed, Reed, Monster Jobs, CW Jobs and Total jobs.

OUR DISCIPLINES

Our recruitment expertise.

In addition to IT support, we specialise in recruiting top IT talent across various disciplines. From cyber security specialists to IT infrastructure experts, we’ll help you find the right professionals to strengthen your team.

IT Infrastructure

IT Infrastructure

IT Networking

IT Networking

Cyber Security

Cyber Security

Structured Cabling

Structured Cabling

MEET THE TEAM

Meet the IT team.

Zak Jones
Zak Jones

DevOps, Cloud & Infrastructure - UK

Conor May-Payne
Conor May-Payne

IT & Infrastructure - UK

LATEST JOBS

Latest IT support jobs.

IT Support Engineer
Buckingham, Buckinghamshire, South East, England
£24000 - £25000 per annum
Permanent
IT Support
View job ➞
IT Support Engineer
Milton Keynes, Buckinghamshire, South East, England
£24000 - £25000 per annum
Permanent
IT Support
View job ➞
IT Support Engineer
Oxford, Oxfordshire, South East, England
£24000 - £25000 per annum
Permanent
IT Support
View job ➞
IT Support Engineer
Leighton Buzzard, Bedfordshire, South East, England
£24000 - £25000 per annum
Permanent
IT Support
View job ➞

FAQs

IT support FAQs.

IT support roles are the backbone of any organisation. We understand that you need candidates with not only technical expertise but also excellent customer service skills. Our specialised IT support recruiters are industry veterans who can identify the perfect fit for your team, ensuring your systems run smoothly and your users are always supported.

Our recruitment agency specialises in placing top talent within various IT support roles. Here's a glimpse of the positions we can help you fill:

 

  • Help Desk Technicians
  • Technical Support Specialists
  • Desktop Support Engineers
  • IT Support Analysts
  • Customer Support Representatives

 

And many more! We go beyond technical skills to find candidates who are a great fit for your team culture. Our focus is on identifying individuals with strong analytical and problem-solving abilities, excellent communication skills, and a passion for helping others. This ensures you find the talented IT support professionals you need to build and maintain a high-performing team.

Our recruitment process typically takes just 10 days, notably quicker than the usual 30 days for internal recruitment, and this timeframe includes initial briefing, candidate search, selection, and final placement.

Looking to hire IT support talent and need support? Not to worry, we’ve got you covered. Submit your vacancy and one of our specialist consultants will then be in touch with you shortly to discuss your specific requirements in a bit more detail.

Are you ready to find your next hire?